{
  "version":"2.0",
  "metadata":{
    "apiVersion":"2017-08-08",
    "endpointPrefix":"connect",
    "jsonVersion":"1.1",
    "protocol":"rest-json",
    "serviceAbbreviation":"Amazon Connect",
    "serviceFullName":"Amazon Connect Service",
    "serviceId":"Connect",
    "signatureVersion":"v4",
    "signingName":"connect",
    "uid":"connect-2017-08-08"
  },
  "operations":{
    "ActivateEvaluationForm":{
      "name":"ActivateEvaluationForm",
      "http":{
        "method":"POST",
        "requestUri":"/evaluation-forms/{InstanceId}/{EvaluationFormId}/activate"
      },
      "input":{"shape":"ActivateEvaluationFormRequest"},
      "output":{"shape":"ActivateEvaluationFormResponse"},
      "errors":[
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"},
        {"shape":"ResourceConflictException"}
      ]
    },
    "AssociateAnalyticsDataSet":{
      "name":"AssociateAnalyticsDataSet",
      "http":{
        "method":"PUT",
        "requestUri":"/analytics-data/instance/{InstanceId}/association"
      },
      "input":{"shape":"AssociateAnalyticsDataSetRequest"},
      "output":{"shape":"AssociateAnalyticsDataSetResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "AssociateApprovedOrigin":{
      "name":"AssociateApprovedOrigin",
      "http":{
        "method":"PUT",
        "requestUri":"/instance/{InstanceId}/approved-origin"
      },
      "input":{"shape":"AssociateApprovedOriginRequest"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"ResourceConflictException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ServiceQuotaExceededException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "AssociateBot":{
      "name":"AssociateBot",
      "http":{
        "method":"PUT",
        "requestUri":"/instance/{InstanceId}/bot"
      },
      "input":{"shape":"AssociateBotRequest"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"ResourceConflictException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"LimitExceededException"},
        {"shape":"ServiceQuotaExceededException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "AssociateDefaultVocabulary":{
      "name":"AssociateDefaultVocabulary",
      "http":{
        "method":"PUT",
        "requestUri":"/default-vocabulary/{InstanceId}/{LanguageCode}"
      },
      "input":{"shape":"AssociateDefaultVocabularyRequest"},
      "output":{"shape":"AssociateDefaultVocabularyResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"},
        {"shape":"AccessDeniedException"}
      ]
    },
    "AssociateFlow":{
      "name":"AssociateFlow",
      "http":{
        "method":"PUT",
        "requestUri":"/flow-associations/{InstanceId}"
      },
      "input":{"shape":"AssociateFlowRequest"},
      "output":{"shape":"AssociateFlowResponse"},
      "errors":[
        {"shape":"AccessDeniedException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "AssociateInstanceStorageConfig":{
      "name":"AssociateInstanceStorageConfig",
      "http":{
        "method":"PUT",
        "requestUri":"/instance/{InstanceId}/storage-config"
      },
      "input":{"shape":"AssociateInstanceStorageConfigRequest"},
      "output":{"shape":"AssociateInstanceStorageConfigResponse"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"ResourceConflictException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "AssociateLambdaFunction":{
      "name":"AssociateLambdaFunction",
      "http":{
        "method":"PUT",
        "requestUri":"/instance/{InstanceId}/lambda-function"
      },
      "input":{"shape":"AssociateLambdaFunctionRequest"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"ResourceConflictException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ServiceQuotaExceededException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "AssociateLexBot":{
      "name":"AssociateLexBot",
      "http":{
        "method":"PUT",
        "requestUri":"/instance/{InstanceId}/lex-bot"
      },
      "input":{"shape":"AssociateLexBotRequest"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"ResourceConflictException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ServiceQuotaExceededException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "AssociatePhoneNumberContactFlow":{
      "name":"AssociatePhoneNumberContactFlow",
      "http":{
        "method":"PUT",
        "requestUri":"/phone-number/{PhoneNumberId}/contact-flow"
      },
      "input":{"shape":"AssociatePhoneNumberContactFlowRequest"},
      "errors":[
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"},
        {"shape":"AccessDeniedException"}
      ]
    },
    "AssociateQueueQuickConnects":{
      "name":"AssociateQueueQuickConnects",
      "http":{
        "method":"POST",
        "requestUri":"/queues/{InstanceId}/{QueueId}/associate-quick-connects"
      },
      "input":{"shape":"AssociateQueueQuickConnectsRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"LimitExceededException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "AssociateRoutingProfileQueues":{
      "name":"AssociateRoutingProfileQueues",
      "http":{
        "method":"POST",
        "requestUri":"/routing-profiles/{InstanceId}/{RoutingProfileId}/associate-queues"
      },
      "input":{"shape":"AssociateRoutingProfileQueuesRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "AssociateSecurityKey":{
      "name":"AssociateSecurityKey",
      "http":{
        "method":"PUT",
        "requestUri":"/instance/{InstanceId}/security-key"
      },
      "input":{"shape":"AssociateSecurityKeyRequest"},
      "output":{"shape":"AssociateSecurityKeyResponse"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"ResourceConflictException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ServiceQuotaExceededException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "AssociateTrafficDistributionGroupUser":{
      "name":"AssociateTrafficDistributionGroupUser",
      "http":{
        "method":"PUT",
        "requestUri":"/traffic-distribution-group/{TrafficDistributionGroupId}/user"
      },
      "input":{"shape":"AssociateTrafficDistributionGroupUserRequest"},
      "output":{"shape":"AssociateTrafficDistributionGroupUserResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"AccessDeniedException"},
        {"shape":"ThrottlingException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ResourceConflictException"},
        {"shape":"InternalServiceException"}
      ],
      "idempotent":true
    },
    "AssociateUserProficiencies":{
      "name":"AssociateUserProficiencies",
      "http":{
        "method":"POST",
        "requestUri":"/users/{InstanceId}/{UserId}/associate-proficiencies"
      },
      "input":{"shape":"AssociateUserProficienciesRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "BatchAssociateAnalyticsDataSet":{
      "name":"BatchAssociateAnalyticsDataSet",
      "http":{
        "method":"PUT",
        "requestUri":"/analytics-data/instance/{InstanceId}/associations"
      },
      "input":{"shape":"BatchAssociateAnalyticsDataSetRequest"},
      "output":{"shape":"BatchAssociateAnalyticsDataSetResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "BatchDisassociateAnalyticsDataSet":{
      "name":"BatchDisassociateAnalyticsDataSet",
      "http":{
        "method":"POST",
        "requestUri":"/analytics-data/instance/{InstanceId}/associations"
      },
      "input":{"shape":"BatchDisassociateAnalyticsDataSetRequest"},
      "output":{"shape":"BatchDisassociateAnalyticsDataSetResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "BatchGetFlowAssociation":{
      "name":"BatchGetFlowAssociation",
      "http":{
        "method":"POST",
        "requestUri":"/flow-associations-batch/{InstanceId}"
      },
      "input":{"shape":"BatchGetFlowAssociationRequest"},
      "output":{"shape":"BatchGetFlowAssociationResponse"},
      "errors":[
        {"shape":"AccessDeniedException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "BatchPutContact":{
      "name":"BatchPutContact",
      "http":{
        "method":"PUT",
        "requestUri":"/contact/batch/{InstanceId}"
      },
      "input":{"shape":"BatchPutContactRequest"},
      "output":{"shape":"BatchPutContactResponse"},
      "errors":[
        {"shape":"AccessDeniedException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"LimitExceededException"},
        {"shape":"IdempotencyException"}
      ],
      "idempotent":true
    },
    "ClaimPhoneNumber":{
      "name":"ClaimPhoneNumber",
      "http":{
        "method":"POST",
        "requestUri":"/phone-number/claim"
      },
      "input":{"shape":"ClaimPhoneNumberRequest"},
      "output":{"shape":"ClaimPhoneNumberResponse"},
      "errors":[
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"},
        {"shape":"IdempotencyException"},
        {"shape":"AccessDeniedException"}
      ]
    },
    "CreateAgentStatus":{
      "name":"CreateAgentStatus",
      "http":{
        "method":"PUT",
        "requestUri":"/agent-status/{InstanceId}"
      },
      "input":{"shape":"CreateAgentStatusRequest"},
      "output":{"shape":"CreateAgentStatusResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"DuplicateResourceException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"LimitExceededException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "CreateContactFlow":{
      "name":"CreateContactFlow",
      "http":{
        "method":"PUT",
        "requestUri":"/contact-flows/{InstanceId}"
      },
      "input":{"shape":"CreateContactFlowRequest"},
      "output":{"shape":"CreateContactFlowResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidContactFlowException"},
        {"shape":"InvalidParameterException"},
        {"shape":"DuplicateResourceException"},
        {"shape":"LimitExceededException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "CreateContactFlowModule":{
      "name":"CreateContactFlowModule",
      "http":{
        "method":"PUT",
        "requestUri":"/contact-flow-modules/{InstanceId}"
      },
      "input":{"shape":"CreateContactFlowModuleRequest"},
      "output":{"shape":"CreateContactFlowModuleResponse"},
      "errors":[
        {"shape":"AccessDeniedException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidContactFlowModuleException"},
        {"shape":"InvalidParameterException"},
        {"shape":"DuplicateResourceException"},
        {"shape":"LimitExceededException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"IdempotencyException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "CreateEvaluationForm":{
      "name":"CreateEvaluationForm",
      "http":{
        "method":"PUT",
        "requestUri":"/evaluation-forms/{InstanceId}"
      },
      "input":{"shape":"CreateEvaluationFormRequest"},
      "output":{"shape":"CreateEvaluationFormResponse"},
      "errors":[
        {"shape":"InternalServiceException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"ServiceQuotaExceededException"},
        {"shape":"ResourceConflictException"}
      ],
      "idempotent":true
    },
    "CreateHoursOfOperation":{
      "name":"CreateHoursOfOperation",
      "http":{
        "method":"PUT",
        "requestUri":"/hours-of-operations/{InstanceId}"
      },
      "input":{"shape":"CreateHoursOfOperationRequest"},
      "output":{"shape":"CreateHoursOfOperationResponse"},
      "errors":[
        {"shape":"DuplicateResourceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"LimitExceededException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "CreateInstance":{
      "name":"CreateInstance",
      "http":{
        "method":"PUT",
        "requestUri":"/instance"
      },
      "input":{"shape":"CreateInstanceRequest"},
      "output":{"shape":"CreateInstanceResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ServiceQuotaExceededException"},
        {"shape":"ThrottlingException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "CreateIntegrationAssociation":{
      "name":"CreateIntegrationAssociation",
      "http":{
        "method":"PUT",
        "requestUri":"/instance/{InstanceId}/integration-associations"
      },
      "input":{"shape":"CreateIntegrationAssociationRequest"},
      "output":{"shape":"CreateIntegrationAssociationResponse"},
      "errors":[
        {"shape":"DuplicateResourceException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "CreateParticipant":{
      "name":"CreateParticipant",
      "http":{
        "method":"POST",
        "requestUri":"/contact/create-participant"
      },
      "input":{"shape":"CreateParticipantRequest"},
      "output":{"shape":"CreateParticipantResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"ServiceQuotaExceededException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "CreatePersistentContactAssociation":{
      "name":"CreatePersistentContactAssociation",
      "http":{
        "method":"POST",
        "requestUri":"/contact/persistent-contact-association/{InstanceId}/{InitialContactId}"
      },
      "input":{"shape":"CreatePersistentContactAssociationRequest"},
      "output":{"shape":"CreatePersistentContactAssociationResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"AccessDeniedException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "CreatePredefinedAttribute":{
      "name":"CreatePredefinedAttribute",
      "http":{
        "method":"PUT",
        "requestUri":"/predefined-attributes/{InstanceId}"
      },
      "input":{"shape":"CreatePredefinedAttributeRequest"},
      "errors":[
        {"shape":"DuplicateResourceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"LimitExceededException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "CreatePrompt":{
      "name":"CreatePrompt",
      "http":{
        "method":"PUT",
        "requestUri":"/prompts/{InstanceId}"
      },
      "input":{"shape":"CreatePromptRequest"},
      "output":{"shape":"CreatePromptResponse"},
      "errors":[
        {"shape":"DuplicateResourceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"LimitExceededException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "CreateQueue":{
      "name":"CreateQueue",
      "http":{
        "method":"PUT",
        "requestUri":"/queues/{InstanceId}"
      },
      "input":{"shape":"CreateQueueRequest"},
      "output":{"shape":"CreateQueueResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"DuplicateResourceException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"LimitExceededException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "CreateQuickConnect":{
      "name":"CreateQuickConnect",
      "http":{
        "method":"PUT",
        "requestUri":"/quick-connects/{InstanceId}"
      },
      "input":{"shape":"CreateQuickConnectRequest"},
      "output":{"shape":"CreateQuickConnectResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"DuplicateResourceException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"LimitExceededException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "CreateRoutingProfile":{
      "name":"CreateRoutingProfile",
      "http":{
        "method":"PUT",
        "requestUri":"/routing-profiles/{InstanceId}"
      },
      "input":{"shape":"CreateRoutingProfileRequest"},
      "output":{"shape":"CreateRoutingProfileResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"DuplicateResourceException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"LimitExceededException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "CreateRule":{
      "name":"CreateRule",
      "http":{
        "method":"POST",
        "requestUri":"/rules/{InstanceId}"
      },
      "input":{"shape":"CreateRuleRequest"},
      "output":{"shape":"CreateRuleResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"},
        {"shape":"AccessDeniedException"},
        {"shape":"ResourceConflictException"},
        {"shape":"ServiceQuotaExceededException"}
      ]
    },
    "CreateSecurityProfile":{
      "name":"CreateSecurityProfile",
      "http":{
        "method":"PUT",
        "requestUri":"/security-profiles/{InstanceId}"
      },
      "input":{"shape":"CreateSecurityProfileRequest"},
      "output":{"shape":"CreateSecurityProfileResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"LimitExceededException"},
        {"shape":"DuplicateResourceException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "CreateTaskTemplate":{
      "name":"CreateTaskTemplate",
      "http":{
        "method":"PUT",
        "requestUri":"/instance/{InstanceId}/task/template"
      },
      "input":{"shape":"CreateTaskTemplateRequest"},
      "output":{"shape":"CreateTaskTemplateResponse"},
      "errors":[
        {"shape":"PropertyValidationException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"ServiceQuotaExceededException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "CreateTrafficDistributionGroup":{
      "name":"CreateTrafficDistributionGroup",
      "http":{
        "method":"PUT",
        "requestUri":"/traffic-distribution-group"
      },
      "input":{"shape":"CreateTrafficDistributionGroupRequest"},
      "output":{"shape":"CreateTrafficDistributionGroupResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"AccessDeniedException"},
        {"shape":"ServiceQuotaExceededException"},
        {"shape":"ThrottlingException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"ResourceConflictException"},
        {"shape":"ResourceNotReadyException"}
      ]
    },
    "CreateUseCase":{
      "name":"CreateUseCase",
      "http":{
        "method":"PUT",
        "requestUri":"/instance/{InstanceId}/integration-associations/{IntegrationAssociationId}/use-cases"
      },
      "input":{"shape":"CreateUseCaseRequest"},
      "output":{"shape":"CreateUseCaseResponse"},
      "errors":[
        {"shape":"DuplicateResourceException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "CreateUser":{
      "name":"CreateUser",
      "http":{
        "method":"PUT",
        "requestUri":"/users/{InstanceId}"
      },
      "input":{"shape":"CreateUserRequest"},
      "output":{"shape":"CreateUserResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"LimitExceededException"},
        {"shape":"DuplicateResourceException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "CreateUserHierarchyGroup":{
      "name":"CreateUserHierarchyGroup",
      "http":{
        "method":"PUT",
        "requestUri":"/user-hierarchy-groups/{InstanceId}"
      },
      "input":{"shape":"CreateUserHierarchyGroupRequest"},
      "output":{"shape":"CreateUserHierarchyGroupResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"DuplicateResourceException"},
        {"shape":"LimitExceededException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "CreateView":{
      "name":"CreateView",
      "http":{
        "method":"PUT",
        "requestUri":"/views/{InstanceId}"
      },
      "input":{"shape":"CreateViewRequest"},
      "output":{"shape":"CreateViewResponse"},
      "errors":[
        {"shape":"AccessDeniedException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"DuplicateResourceException"},
        {"shape":"ServiceQuotaExceededException"},
        {"shape":"TooManyRequestsException"},
        {"shape":"ResourceInUseException"}
      ],
      "idempotent":true
    },
    "CreateViewVersion":{
      "name":"CreateViewVersion",
      "http":{
        "method":"PUT",
        "requestUri":"/views/{InstanceId}/{ViewId}/versions"
      },
      "input":{"shape":"CreateViewVersionRequest"},
      "output":{"shape":"CreateViewVersionResponse"},
      "errors":[
        {"shape":"AccessDeniedException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"TooManyRequestsException"},
        {"shape":"ServiceQuotaExceededException"},
        {"shape":"ResourceInUseException"}
      ],
      "idempotent":true
    },
    "CreateVocabulary":{
      "name":"CreateVocabulary",
      "http":{
        "method":"POST",
        "requestUri":"/vocabulary/{InstanceId}"
      },
      "input":{"shape":"CreateVocabularyRequest"},
      "output":{"shape":"CreateVocabularyResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"},
        {"shape":"AccessDeniedException"},
        {"shape":"ResourceConflictException"},
        {"shape":"ServiceQuotaExceededException"}
      ]
    },
    "DeactivateEvaluationForm":{
      "name":"DeactivateEvaluationForm",
      "http":{
        "method":"POST",
        "requestUri":"/evaluation-forms/{InstanceId}/{EvaluationFormId}/deactivate"
      },
      "input":{"shape":"DeactivateEvaluationFormRequest"},
      "output":{"shape":"DeactivateEvaluationFormResponse"},
      "errors":[
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"},
        {"shape":"ResourceConflictException"}
      ]
    },
    "DeleteContactEvaluation":{
      "name":"DeleteContactEvaluation",
      "http":{
        "method":"DELETE",
        "requestUri":"/contact-evaluations/{InstanceId}/{EvaluationId}"
      },
      "input":{"shape":"DeleteContactEvaluationRequest"},
      "errors":[
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"},
        {"shape":"ResourceConflictException"}
      ],
      "idempotent":true
    },
    "DeleteContactFlow":{
      "name":"DeleteContactFlow",
      "http":{
        "method":"DELETE",
        "requestUri":"/contact-flows/{InstanceId}/{ContactFlowId}"
      },
      "input":{"shape":"DeleteContactFlowRequest"},
      "output":{"shape":"DeleteContactFlowResponse"},
      "errors":[
        {"shape":"AccessDeniedException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "DeleteContactFlowModule":{
      "name":"DeleteContactFlowModule",
      "http":{
        "method":"DELETE",
        "requestUri":"/contact-flow-modules/{InstanceId}/{ContactFlowModuleId}"
      },
      "input":{"shape":"DeleteContactFlowModuleRequest"},
      "output":{"shape":"DeleteContactFlowModuleResponse"},
      "errors":[
        {"shape":"AccessDeniedException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DeleteEvaluationForm":{
      "name":"DeleteEvaluationForm",
      "http":{
        "method":"DELETE",
        "requestUri":"/evaluation-forms/{InstanceId}/{EvaluationFormId}"
      },
      "input":{"shape":"DeleteEvaluationFormRequest"},
      "errors":[
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"},
        {"shape":"ResourceConflictException"}
      ],
      "idempotent":true
    },
    "DeleteHoursOfOperation":{
      "name":"DeleteHoursOfOperation",
      "http":{
        "method":"DELETE",
        "requestUri":"/hours-of-operations/{InstanceId}/{HoursOfOperationId}"
      },
      "input":{"shape":"DeleteHoursOfOperationRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DeleteInstance":{
      "name":"DeleteInstance",
      "http":{
        "method":"DELETE",
        "requestUri":"/instance/{InstanceId}"
      },
      "input":{"shape":"DeleteInstanceRequest"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"}
      ]
    },
    "DeleteIntegrationAssociation":{
      "name":"DeleteIntegrationAssociation",
      "http":{
        "method":"DELETE",
        "requestUri":"/instance/{InstanceId}/integration-associations/{IntegrationAssociationId}"
      },
      "input":{"shape":"DeleteIntegrationAssociationRequest"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "DeletePredefinedAttribute":{
      "name":"DeletePredefinedAttribute",
      "http":{
        "method":"DELETE",
        "requestUri":"/predefined-attributes/{InstanceId}/{Name}"
      },
      "input":{"shape":"DeletePredefinedAttributeRequest"},
      "errors":[
        {"shape":"ResourceInUseException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ],
      "idempotent":true
    },
    "DeletePrompt":{
      "name":"DeletePrompt",
      "http":{
        "method":"DELETE",
        "requestUri":"/prompts/{InstanceId}/{PromptId}"
      },
      "input":{"shape":"DeletePromptRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DeleteQueue":{
      "name":"DeleteQueue",
      "http":{
        "method":"DELETE",
        "requestUri":"/queues/{InstanceId}/{QueueId}"
      },
      "input":{"shape":"DeleteQueueRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ResourceInUseException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DeleteQuickConnect":{
      "name":"DeleteQuickConnect",
      "http":{
        "method":"DELETE",
        "requestUri":"/quick-connects/{InstanceId}/{QuickConnectId}"
      },
      "input":{"shape":"DeleteQuickConnectRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DeleteRoutingProfile":{
      "name":"DeleteRoutingProfile",
      "http":{
        "method":"DELETE",
        "requestUri":"/routing-profiles/{InstanceId}/{RoutingProfileId}"
      },
      "input":{"shape":"DeleteRoutingProfileRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ResourceInUseException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DeleteRule":{
      "name":"DeleteRule",
      "http":{
        "method":"DELETE",
        "requestUri":"/rules/{InstanceId}/{RuleId}"
      },
      "input":{"shape":"DeleteRuleRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"},
        {"shape":"AccessDeniedException"}
      ]
    },
    "DeleteSecurityProfile":{
      "name":"DeleteSecurityProfile",
      "http":{
        "method":"DELETE",
        "requestUri":"/security-profiles/{InstanceId}/{SecurityProfileId}"
      },
      "input":{"shape":"DeleteSecurityProfileRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"},
        {"shape":"AccessDeniedException"},
        {"shape":"ResourceInUseException"}
      ]
    },
    "DeleteTaskTemplate":{
      "name":"DeleteTaskTemplate",
      "http":{
        "method":"DELETE",
        "requestUri":"/instance/{InstanceId}/task/template/{TaskTemplateId}"
      },
      "input":{"shape":"DeleteTaskTemplateRequest"},
      "output":{"shape":"DeleteTaskTemplateResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DeleteTrafficDistributionGroup":{
      "name":"DeleteTrafficDistributionGroup",
      "http":{
        "method":"DELETE",
        "requestUri":"/traffic-distribution-group/{TrafficDistributionGroupId}"
      },
      "input":{"shape":"DeleteTrafficDistributionGroupRequest"},
      "output":{"shape":"DeleteTrafficDistributionGroupResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"AccessDeniedException"},
        {"shape":"ResourceInUseException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DeleteUseCase":{
      "name":"DeleteUseCase",
      "http":{
        "method":"DELETE",
        "requestUri":"/instance/{InstanceId}/integration-associations/{IntegrationAssociationId}/use-cases/{UseCaseId}"
      },
      "input":{"shape":"DeleteUseCaseRequest"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "DeleteUser":{
      "name":"DeleteUser",
      "http":{
        "method":"DELETE",
        "requestUri":"/users/{InstanceId}/{UserId}"
      },
      "input":{"shape":"DeleteUserRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DeleteUserHierarchyGroup":{
      "name":"DeleteUserHierarchyGroup",
      "http":{
        "method":"DELETE",
        "requestUri":"/user-hierarchy-groups/{InstanceId}/{HierarchyGroupId}"
      },
      "input":{"shape":"DeleteUserHierarchyGroupRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ResourceInUseException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DeleteView":{
      "name":"DeleteView",
      "http":{
        "method":"DELETE",
        "requestUri":"/views/{InstanceId}/{ViewId}"
      },
      "input":{"shape":"DeleteViewRequest"},
      "output":{"shape":"DeleteViewResponse"},
      "errors":[
        {"shape":"AccessDeniedException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"TooManyRequestsException"},
        {"shape":"ResourceInUseException"}
      ]
    },
    "DeleteViewVersion":{
      "name":"DeleteViewVersion",
      "http":{
        "method":"DELETE",
        "requestUri":"/views/{InstanceId}/{ViewId}/versions/{ViewVersion}"
      },
      "input":{"shape":"DeleteViewVersionRequest"},
      "output":{"shape":"DeleteViewVersionResponse"},
      "errors":[
        {"shape":"AccessDeniedException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"TooManyRequestsException"},
        {"shape":"ResourceInUseException"}
      ]
    },
    "DeleteVocabulary":{
      "name":"DeleteVocabulary",
      "http":{
        "method":"POST",
        "requestUri":"/vocabulary-remove/{InstanceId}/{VocabularyId}"
      },
      "input":{"shape":"DeleteVocabularyRequest"},
      "output":{"shape":"DeleteVocabularyResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"},
        {"shape":"AccessDeniedException"},
        {"shape":"ResourceInUseException"}
      ]
    },
    "DescribeAgentStatus":{
      "name":"DescribeAgentStatus",
      "http":{
        "method":"GET",
        "requestUri":"/agent-status/{InstanceId}/{AgentStatusId}"
      },
      "input":{"shape":"DescribeAgentStatusRequest"},
      "output":{"shape":"DescribeAgentStatusResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribeContact":{
      "name":"DescribeContact",
      "http":{
        "method":"GET",
        "requestUri":"/contacts/{InstanceId}/{ContactId}"
      },
      "input":{"shape":"DescribeContactRequest"},
      "output":{"shape":"DescribeContactResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "DescribeContactEvaluation":{
      "name":"DescribeContactEvaluation",
      "http":{
        "method":"GET",
        "requestUri":"/contact-evaluations/{InstanceId}/{EvaluationId}"
      },
      "input":{"shape":"DescribeContactEvaluationRequest"},
      "output":{"shape":"DescribeContactEvaluationResponse"},
      "errors":[
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribeContactFlow":{
      "name":"DescribeContactFlow",
      "http":{
        "method":"GET",
        "requestUri":"/contact-flows/{InstanceId}/{ContactFlowId}"
      },
      "input":{"shape":"DescribeContactFlowRequest"},
      "output":{"shape":"DescribeContactFlowResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ContactFlowNotPublishedException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribeContactFlowModule":{
      "name":"DescribeContactFlowModule",
      "http":{
        "method":"GET",
        "requestUri":"/contact-flow-modules/{InstanceId}/{ContactFlowModuleId}"
      },
      "input":{"shape":"DescribeContactFlowModuleRequest"},
      "output":{"shape":"DescribeContactFlowModuleResponse"},
      "errors":[
        {"shape":"AccessDeniedException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribeEvaluationForm":{
      "name":"DescribeEvaluationForm",
      "http":{
        "method":"GET",
        "requestUri":"/evaluation-forms/{InstanceId}/{EvaluationFormId}"
      },
      "input":{"shape":"DescribeEvaluationFormRequest"},
      "output":{"shape":"DescribeEvaluationFormResponse"},
      "errors":[
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribeHoursOfOperation":{
      "name":"DescribeHoursOfOperation",
      "http":{
        "method":"GET",
        "requestUri":"/hours-of-operations/{InstanceId}/{HoursOfOperationId}"
      },
      "input":{"shape":"DescribeHoursOfOperationRequest"},
      "output":{"shape":"DescribeHoursOfOperationResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribeInstance":{
      "name":"DescribeInstance",
      "http":{
        "method":"GET",
        "requestUri":"/instance/{InstanceId}"
      },
      "input":{"shape":"DescribeInstanceRequest"},
      "output":{"shape":"DescribeInstanceResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribeInstanceAttribute":{
      "name":"DescribeInstanceAttribute",
      "http":{
        "method":"GET",
        "requestUri":"/instance/{InstanceId}/attribute/{AttributeType}"
      },
      "input":{"shape":"DescribeInstanceAttributeRequest"},
      "output":{"shape":"DescribeInstanceAttributeResponse"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "DescribeInstanceStorageConfig":{
      "name":"DescribeInstanceStorageConfig",
      "http":{
        "method":"GET",
        "requestUri":"/instance/{InstanceId}/storage-config/{AssociationId}"
      },
      "input":{"shape":"DescribeInstanceStorageConfigRequest"},
      "output":{"shape":"DescribeInstanceStorageConfigResponse"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "DescribePhoneNumber":{
      "name":"DescribePhoneNumber",
      "http":{
        "method":"GET",
        "requestUri":"/phone-number/{PhoneNumberId}"
      },
      "input":{"shape":"DescribePhoneNumberRequest"},
      "output":{"shape":"DescribePhoneNumberResponse"},
      "errors":[
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"},
        {"shape":"AccessDeniedException"}
      ]
    },
    "DescribePredefinedAttribute":{
      "name":"DescribePredefinedAttribute",
      "http":{
        "method":"GET",
        "requestUri":"/predefined-attributes/{InstanceId}/{Name}"
      },
      "input":{"shape":"DescribePredefinedAttributeRequest"},
      "output":{"shape":"DescribePredefinedAttributeResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribePrompt":{
      "name":"DescribePrompt",
      "http":{
        "method":"GET",
        "requestUri":"/prompts/{InstanceId}/{PromptId}"
      },
      "input":{"shape":"DescribePromptRequest"},
      "output":{"shape":"DescribePromptResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribeQueue":{
      "name":"DescribeQueue",
      "http":{
        "method":"GET",
        "requestUri":"/queues/{InstanceId}/{QueueId}"
      },
      "input":{"shape":"DescribeQueueRequest"},
      "output":{"shape":"DescribeQueueResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribeQuickConnect":{
      "name":"DescribeQuickConnect",
      "http":{
        "method":"GET",
        "requestUri":"/quick-connects/{InstanceId}/{QuickConnectId}"
      },
      "input":{"shape":"DescribeQuickConnectRequest"},
      "output":{"shape":"DescribeQuickConnectResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribeRoutingProfile":{
      "name":"DescribeRoutingProfile",
      "http":{
        "method":"GET",
        "requestUri":"/routing-profiles/{InstanceId}/{RoutingProfileId}"
      },
      "input":{"shape":"DescribeRoutingProfileRequest"},
      "output":{"shape":"DescribeRoutingProfileResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribeRule":{
      "name":"DescribeRule",
      "http":{
        "method":"GET",
        "requestUri":"/rules/{InstanceId}/{RuleId}"
      },
      "input":{"shape":"DescribeRuleRequest"},
      "output":{"shape":"DescribeRuleResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"},
        {"shape":"AccessDeniedException"}
      ]
    },
    "DescribeSecurityProfile":{
      "name":"DescribeSecurityProfile",
      "http":{
        "method":"GET",
        "requestUri":"/security-profiles/{InstanceId}/{SecurityProfileId}"
      },
      "input":{"shape":"DescribeSecurityProfileRequest"},
      "output":{"shape":"DescribeSecurityProfileResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribeTrafficDistributionGroup":{
      "name":"DescribeTrafficDistributionGroup",
      "http":{
        "method":"GET",
        "requestUri":"/traffic-distribution-group/{TrafficDistributionGroupId}"
      },
      "input":{"shape":"DescribeTrafficDistributionGroupRequest"},
      "output":{"shape":"DescribeTrafficDistributionGroupResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"AccessDeniedException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "DescribeUser":{
      "name":"DescribeUser",
      "http":{
        "method":"GET",
        "requestUri":"/users/{InstanceId}/{UserId}"
      },
      "input":{"shape":"DescribeUserRequest"},
      "output":{"shape":"DescribeUserResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribeUserHierarchyGroup":{
      "name":"DescribeUserHierarchyGroup",
      "http":{
        "method":"GET",
        "requestUri":"/user-hierarchy-groups/{InstanceId}/{HierarchyGroupId}"
      },
      "input":{"shape":"DescribeUserHierarchyGroupRequest"},
      "output":{"shape":"DescribeUserHierarchyGroupResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribeUserHierarchyStructure":{
      "name":"DescribeUserHierarchyStructure",
      "http":{
        "method":"GET",
        "requestUri":"/user-hierarchy-structure/{InstanceId}"
      },
      "input":{"shape":"DescribeUserHierarchyStructureRequest"},
      "output":{"shape":"DescribeUserHierarchyStructureResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribeView":{
      "name":"DescribeView",
      "http":{
        "method":"GET",
        "requestUri":"/views/{InstanceId}/{ViewId}"
      },
      "input":{"shape":"DescribeViewRequest"},
      "output":{"shape":"DescribeViewResponse"},
      "errors":[
        {"shape":"AccessDeniedException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"TooManyRequestsException"}
      ]
    },
    "DescribeVocabulary":{
      "name":"DescribeVocabulary",
      "http":{
        "method":"GET",
        "requestUri":"/vocabulary/{InstanceId}/{VocabularyId}"
      },
      "input":{"shape":"DescribeVocabularyRequest"},
      "output":{"shape":"DescribeVocabularyResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"},
        {"shape":"AccessDeniedException"}
      ]
    },
    "DisassociateAnalyticsDataSet":{
      "name":"DisassociateAnalyticsDataSet",
      "http":{
        "method":"POST",
        "requestUri":"/analytics-data/instance/{InstanceId}/association"
      },
      "input":{"shape":"DisassociateAnalyticsDataSetRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DisassociateApprovedOrigin":{
      "name":"DisassociateApprovedOrigin",
      "http":{
        "method":"DELETE",
        "requestUri":"/instance/{InstanceId}/approved-origin"
      },
      "input":{"shape":"DisassociateApprovedOriginRequest"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "DisassociateBot":{
      "name":"DisassociateBot",
      "http":{
        "method":"POST",
        "requestUri":"/instance/{InstanceId}/bot"
      },
      "input":{"shape":"DisassociateBotRequest"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "DisassociateFlow":{
      "name":"DisassociateFlow",
      "http":{
        "method":"DELETE",
        "requestUri":"/flow-associations/{InstanceId}/{ResourceId}/{ResourceType}"
      },
      "input":{"shape":"DisassociateFlowRequest"},
      "output":{"shape":"DisassociateFlowResponse"},
      "errors":[
        {"shape":"AccessDeniedException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "DisassociateInstanceStorageConfig":{
      "name":"DisassociateInstanceStorageConfig",
      "http":{
        "method":"DELETE",
        "requestUri":"/instance/{InstanceId}/storage-config/{AssociationId}"
      },
      "input":{"shape":"DisassociateInstanceStorageConfigRequest"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "DisassociateLambdaFunction":{
      "name":"DisassociateLambdaFunction",
      "http":{
        "method":"DELETE",
        "requestUri":"/instance/{InstanceId}/lambda-function"
      },
      "input":{"shape":"DisassociateLambdaFunctionRequest"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "DisassociateLexBot":{
      "name":"DisassociateLexBot",
      "http":{
        "method":"DELETE",
        "requestUri":"/instance/{InstanceId}/lex-bot"
      },
      "input":{"shape":"DisassociateLexBotRequest"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "DisassociatePhoneNumberContactFlow":{
      "name":"DisassociatePhoneNumberContactFlow",
      "http":{
        "method":"DELETE",
        "requestUri":"/phone-number/{PhoneNumberId}/contact-flow"
      },
      "input":{"shape":"DisassociatePhoneNumberContactFlowRequest"},
      "errors":[
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"},
        {"shape":"AccessDeniedException"}
      ]
    },
    "DisassociateQueueQuickConnects":{
      "name":"DisassociateQueueQuickConnects",
      "http":{
        "method":"POST",
        "requestUri":"/queues/{InstanceId}/{QueueId}/disassociate-quick-connects"
      },
      "input":{"shape":"DisassociateQueueQuickConnectsRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DisassociateRoutingProfileQueues":{
      "name":"DisassociateRoutingProfileQueues",
      "http":{
        "method":"POST",
        "requestUri":"/routing-profiles/{InstanceId}/{RoutingProfileId}/disassociate-queues"
      },
      "input":{"shape":"DisassociateRoutingProfileQueuesRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DisassociateSecurityKey":{
      "name":"DisassociateSecurityKey",
      "http":{
        "method":"DELETE",
        "requestUri":"/instance/{InstanceId}/security-key/{AssociationId}"
      },
      "input":{"shape":"DisassociateSecurityKeyRequest"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "DisassociateTrafficDistributionGroupUser":{
      "name":"DisassociateTrafficDistributionGroupUser",
      "http":{
        "method":"DELETE",
        "requestUri":"/traffic-distribution-group/{TrafficDistributionGroupId}/user"
      },
      "input":{"shape":"DisassociateTrafficDistributionGroupUserRequest"},
      "output":{"shape":"DisassociateTrafficDistributionGroupUserResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"AccessDeniedException"},
        {"shape":"ThrottlingException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ResourceConflictException"},
        {"shape":"InternalServiceException"}
      ],
      "idempotent":true
    },
    "DisassociateUserProficiencies":{
      "name":"DisassociateUserProficiencies",
      "http":{
        "method":"POST",
        "requestUri":"/users/{InstanceId}/{UserId}/disassociate-proficiencies"
      },
      "input":{"shape":"DisassociateUserProficienciesRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DismissUserContact":{
      "name":"DismissUserContact",
      "http":{
        "method":"POST",
        "requestUri":"/users/{InstanceId}/{UserId}/contact"
      },
      "input":{"shape":"DismissUserContactRequest"},
      "output":{"shape":"DismissUserContactResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"AccessDeniedException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "GetContactAttributes":{
      "name":"GetContactAttributes",
      "http":{
        "method":"GET",
        "requestUri":"/contact/attributes/{InstanceId}/{InitialContactId}"
      },
      "input":{"shape":"GetContactAttributesRequest"},
      "output":{"shape":"GetContactAttributesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "GetCurrentMetricData":{
      "name":"GetCurrentMetricData",
      "http":{
        "method":"POST",
        "requestUri":"/metrics/current/{InstanceId}"
      },
      "input":{"shape":"GetCurrentMetricDataRequest"},
      "output":{"shape":"GetCurrentMetricDataResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"},
        {"shape":"ResourceNotFoundException"}
      ]
    },
    "GetCurrentUserData":{
      "name":"GetCurrentUserData",
      "http":{
        "method":"POST",
        "requestUri":"/metrics/userdata/{InstanceId}"
      },
      "input":{"shape":"GetCurrentUserDataRequest"},
      "output":{"shape":"GetCurrentUserDataResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"},
        {"shape":"ResourceNotFoundException"}
      ]
    },
    "GetFederationToken":{
      "name":"GetFederationToken",
      "http":{
        "method":"GET",
        "requestUri":"/user/federate/{InstanceId}"
      },
      "input":{"shape":"GetFederationTokenRequest"},
      "output":{"shape":"GetFederationTokenResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"UserNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"DuplicateResourceException"}
      ]
    },
    "GetFlowAssociation":{
      "name":"GetFlowAssociation",
      "http":{
        "method":"GET",
        "requestUri":"/flow-associations/{InstanceId}/{ResourceId}/{ResourceType}"
      },
      "input":{"shape":"GetFlowAssociationRequest"},
      "output":{"shape":"GetFlowAssociationResponse"},
      "errors":[
        {"shape":"AccessDeniedException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "GetMetricData":{
      "name":"GetMetricData",
      "http":{
        "method":"POST",
        "requestUri":"/metrics/historical/{InstanceId}"
      },
      "input":{"shape":"GetMetricDataRequest"},
      "output":{"shape":"GetMetricDataResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"},
        {"shape":"ResourceNotFoundException"}
      ]
    },
    "GetMetricDataV2":{
      "name":"GetMetricDataV2",
      "http":{
        "method":"POST",
        "requestUri":"/metrics/data"
      },
      "input":{"shape":"GetMetricDataV2Request"},
      "output":{"shape":"GetMetricDataV2Response"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"},
        {"shape":"ResourceNotFoundException"}
      ]
    },
    "GetPromptFile":{
      "name":"GetPromptFile",
      "http":{
        "method":"GET",
        "requestUri":"/prompts/{InstanceId}/{PromptId}/file"
      },
      "input":{"shape":"GetPromptFileRequest"},
      "output":{"shape":"GetPromptFileResponse"},
      "errors":[
        {"shape":"InvalidParameterException"},
        {"shape":"InvalidRequestException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "GetTaskTemplate":{
      "name":"GetTaskTemplate",
      "http":{
        "method":"GET",
        "requestUri":"/instance/{InstanceId}/task/template/{TaskTemplateId}"
      },
      "input":{"shape":"GetTaskTemplateRequest"},
      "output":{"shape":"GetTaskTemplateResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "GetTrafficDistribution":{
      "name":"GetTrafficDistribution",
      "http":{
        "method":"GET",
        "requestUri":"/traffic-distribution/{Id}"
      },
      "input":{"shape":"GetTrafficDistributionRequest"},
      "output":{"shape":"GetTrafficDistributionResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"AccessDeniedException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "ImportPhoneNumber":{
      "name":"ImportPhoneNumber",
      "http":{
        "method":"POST",
        "requestUri":"/phone-number/import"
      },
      "input":{"shape":"ImportPhoneNumberRequest"},
      "output":{"shape":"ImportPhoneNumberResponse"},
      "errors":[
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"},
        {"shape":"IdempotencyException"},
        {"shape":"AccessDeniedException"}
      ]
    },
    "ListAgentStatuses":{
      "name":"ListAgentStatuses",
      "http":{
        "method":"GET",
        "requestUri":"/agent-status/{InstanceId}"
      },
      "input":{"shape":"ListAgentStatusRequest"},
      "output":{"shape":"ListAgentStatusResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListAnalyticsDataAssociations":{
      "name":"ListAnalyticsDataAssociations",
      "http":{
        "method":"GET",
        "requestUri":"/analytics-data/instance/{InstanceId}/association"
      },
      "input":{"shape":"ListAnalyticsDataAssociationsRequest"},
      "output":{"shape":"ListAnalyticsDataAssociationsResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListApprovedOrigins":{
      "name":"ListApprovedOrigins",
      "http":{
        "method":"GET",
        "requestUri":"/instance/{InstanceId}/approved-origins"
      },
      "input":{"shape":"ListApprovedOriginsRequest"},
      "output":{"shape":"ListApprovedOriginsResponse"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "ListBots":{
      "name":"ListBots",
      "http":{
        "method":"GET",
        "requestUri":"/instance/{InstanceId}/bots"
      },
      "input":{"shape":"ListBotsRequest"},
      "output":{"shape":"ListBotsResponse"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "ListContactEvaluations":{
      "name":"ListContactEvaluations",
      "http":{
        "method":"GET",
        "requestUri":"/contact-evaluations/{InstanceId}"
      },
      "input":{"shape":"ListContactEvaluationsRequest"},
      "output":{"shape":"ListContactEvaluationsResponse"},
      "errors":[
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListContactFlowModules":{
      "name":"ListContactFlowModules",
      "http":{
        "method":"GET",
        "requestUri":"/contact-flow-modules-summary/{InstanceId}"
      },
      "input":{"shape":"ListContactFlowModulesRequest"},
      "output":{"shape":"ListContactFlowModulesResponse"},
      "errors":[
        {"shape":"AccessDeniedException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListContactFlows":{
      "name":"ListContactFlows",
      "http":{
        "method":"GET",
        "requestUri":"/contact-flows-summary/{InstanceId}"
      },
      "input":{"shape":"ListContactFlowsRequest"},
      "output":{"shape":"ListContactFlowsResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListContactReferences":{
      "name":"ListContactReferences",
      "http":{
        "method":"GET",
        "requestUri":"/contact/references/{InstanceId}/{ContactId}"
      },
      "input":{"shape":"ListContactReferencesRequest"},
      "output":{"shape":"ListContactReferencesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "ListDefaultVocabularies":{
      "name":"ListDefaultVocabularies",
      "http":{
        "method":"POST",
        "requestUri":"/default-vocabulary-summary/{InstanceId}"
      },
      "input":{"shape":"ListDefaultVocabulariesRequest"},
      "output":{"shape":"ListDefaultVocabulariesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"},
        {"shape":"AccessDeniedException"}
      ]
    },
    "ListEvaluationFormVersions":{
      "name":"ListEvaluationFormVersions",
      "http":{
        "method":"GET",
        "requestUri":"/evaluation-forms/{InstanceId}/{EvaluationFormId}/versions"
      },
      "input":{"shape":"ListEvaluationFormVersionsRequest"},
      "output":{"shape":"ListEvaluationFormVersionsResponse"},
      "errors":[
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListEvaluationForms":{
      "name":"ListEvaluationForms",
      "http":{
        "method":"GET",
        "requestUri":"/evaluation-forms/{InstanceId}"
      },
      "input":{"shape":"ListEvaluationFormsRequest"},
      "output":{"shape":"ListEvaluationFormsResponse"},
      "errors":[
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListFlowAssociations":{
      "name":"ListFlowAssociations",
      "http":{
        "method":"GET",
        "requestUri":"/flow-associations-summary/{InstanceId}"
      },
      "input":{"shape":"ListFlowAssociationsRequest"},
      "output":{"shape":"ListFlowAssociationsResponse"},
      "errors":[
        {"shape":"AccessDeniedException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "ListHoursOfOperations":{
      "name":"ListHoursOfOperations",
      "http":{
        "method":"GET",
        "requestUri":"/hours-of-operations-summary/{InstanceId}"
      },
      "input":{"shape":"ListHoursOfOperationsRequest"},
      "output":{"shape":"ListHoursOfOperationsResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListInstanceAttributes":{
      "name":"ListInstanceAttributes",
      "http":{
        "method":"GET",
        "requestUri":"/instance/{InstanceId}/attributes"
      },
      "input":{"shape":"ListInstanceAttributesRequest"},
      "output":{"shape":"ListInstanceAttributesResponse"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "ListInstanceStorageConfigs":{
      "name":"ListInstanceStorageConfigs",
      "http":{
        "method":"GET",
        "requestUri":"/instance/{InstanceId}/storage-configs"
      },
      "input":{"shape":"ListInstanceStorageConfigsRequest"},
      "output":{"shape":"ListInstanceStorageConfigsResponse"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "ListInstances":{
      "name":"ListInstances",
      "http":{
        "method":"GET",
        "requestUri":"/instance"
      },
      "input":{"shape":"ListInstancesRequest"},
      "output":{"shape":"ListInstancesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListIntegrationAssociations":{
      "name":"ListIntegrationAssociations",
      "http":{
        "method":"GET",
        "requestUri":"/instance/{InstanceId}/integration-associations"
      },
      "input":{"shape":"ListIntegrationAssociationsRequest"},
      "output":{"shape":"ListIntegrationAssociationsResponse"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "ListLambdaFunctions":{
      "name":"ListLambdaFunctions",
      "http":{
        "method":"GET",
        "requestUri":"/instance/{InstanceId}/lambda-functions"
      },
      "input":{"shape":"ListLambdaFunctionsRequest"},
      "output":{"shape":"ListLambdaFunctionsResponse"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "ListLexBots":{
      "name":"ListLexBots",
      "http":{
        "method":"GET",
        "requestUri":"/instance/{InstanceId}/lex-bots"
      },
      "input":{"shape":"ListLexBotsRequest"},
      "output":{"shape":"ListLexBotsResponse"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "ListPhoneNumbers":{
      "name":"ListPhoneNumbers",
      "http":{
        "method":"GET",
        "requestUri":"/phone-numbers-summary/{InstanceId}"
      },
      "input":{"shape":"ListPhoneNumbersRequest"},
      "output":{"shape":"ListPhoneNumbersResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListPhoneNumbersV2":{
      "name":"ListPhoneNumbersV2",
      "http":{
        "method":"POST",
        "requestUri":"/phone-number/list"
      },
      "input":{"shape":"ListPhoneNumbersV2Request"},
      "output":{"shape":"ListPhoneNumbersV2Response"},
      "errors":[
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"},
        {"shape":"AccessDeniedException"}
      ]
    },
    "ListPredefinedAttributes":{
      "name":"ListPredefinedAttributes",
      "http":{
        "method":"GET",
        "requestUri":"/predefined-attributes/{InstanceId}"
      },
      "input":{"shape":"ListPredefinedAttributesRequest"},
      "output":{"shape":"ListPredefinedAttributesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListPrompts":{
      "name":"ListPrompts",
      "http":{
        "method":"GET",
        "requestUri":"/prompts-summary/{InstanceId}"
      },
      "input":{"shape":"ListPromptsRequest"},
      "output":{"shape":"ListPromptsResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListQueueQuickConnects":{
      "name":"ListQueueQuickConnects",
      "http":{
        "method":"GET",
        "requestUri":"/queues/{InstanceId}/{QueueId}/quick-connects"
      },
      "input":{"shape":"ListQueueQuickConnectsRequest"},
      "output":{"shape":"ListQueueQuickConnectsResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListQueues":{
      "name":"ListQueues",
      "http":{
        "method":"GET",
        "requestUri":"/queues-summary/{InstanceId}"
      },
      "input":{"shape":"ListQueuesRequest"},
      "output":{"shape":"ListQueuesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListQuickConnects":{
      "name":"ListQuickConnects",
      "http":{
        "method":"GET",
        "requestUri":"/quick-connects/{InstanceId}"
      },
      "input":{"shape":"ListQuickConnectsRequest"},
      "output":{"shape":"ListQuickConnectsResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListRealtimeContactAnalysisSegmentsV2":{
      "name":"ListRealtimeContactAnalysisSegmentsV2",
      "http":{
        "method":"POST",
        "requestUri":"/contact/list-real-time-analysis-segments-v2/{InstanceId}/{ContactId}"
      },
      "input":{"shape":"ListRealtimeContactAnalysisSegmentsV2Request"},
      "output":{"shape":"ListRealtimeContactAnalysisSegmentsV2Response"},
      "errors":[
        {"shape":"OutputTypeNotFoundException"},
        {"shape":"AccessDeniedException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "ListRoutingProfileQueues":{
      "name":"ListRoutingProfileQueues",
      "http":{
        "method":"GET",
        "requestUri":"/routing-profiles/{InstanceId}/{RoutingProfileId}/queues"
      },
      "input":{"shape":"ListRoutingProfileQueuesRequest"},
      "output":{"shape":"ListRoutingProfileQueuesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListRoutingProfiles":{
      "name":"ListRoutingProfiles",
      "http":{
        "method":"GET",
        "requestUri":"/routing-profiles-summary/{InstanceId}"
      },
      "input":{"shape":"ListRoutingProfilesRequest"},
      "output":{"shape":"ListRoutingProfilesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListRules":{
      "name":"ListRules",
      "http":{
        "method":"GET",
        "requestUri":"/rules/{InstanceId}"
      },
      "input":{"shape":"ListRulesRequest"},
      "output":{"shape":"ListRulesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"},
        {"shape":"AccessDeniedException"},
        {"shape":"ResourceNotFoundException"}
      ]
    },
    "ListSecurityKeys":{
      "name":"ListSecurityKeys",
      "http":{
        "method":"GET",
        "requestUri":"/instance/{InstanceId}/security-keys"
      },
      "input":{"shape":"ListSecurityKeysRequest"},
      "output":{"shape":"ListSecurityKeysResponse"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "ListSecurityProfileApplications":{
      "name":"ListSecurityProfileApplications",
      "http":{
        "method":"GET",
        "requestUri":"/security-profiles-applications/{InstanceId}/{SecurityProfileId}"
      },
      "input":{"shape":"ListSecurityProfileApplicationsRequest"},
      "output":{"shape":"ListSecurityProfileApplicationsResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListSecurityProfilePermissions":{
      "name":"ListSecurityProfilePermissions",
      "http":{
        "method":"GET",
        "requestUri":"/security-profiles-permissions/{InstanceId}/{SecurityProfileId}"
      },
      "input":{"shape":"ListSecurityProfilePermissionsRequest"},
      "output":{"shape":"ListSecurityProfilePermissionsResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListSecurityProfiles":{
      "name":"ListSecurityProfiles",
      "http":{
        "method":"GET",
        "requestUri":"/security-profiles-summary/{InstanceId}"
      },
      "input":{"shape":"ListSecurityProfilesRequest"},
      "output":{"shape":"ListSecurityProfilesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListTagsForResource":{
      "name":"ListTagsForResource",
      "http":{
        "method":"GET",
        "requestUri":"/tags/{resourceArn}"
      },
      "input":{"shape":"ListTagsForResourceRequest"},
      "output":{"shape":"ListTagsForResourceResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"InternalServiceException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "ListTaskTemplates":{
      "name":"ListTaskTemplates",
      "http":{
        "method":"GET",
        "requestUri":"/instance/{InstanceId}/task/template"
      },
      "input":{"shape":"ListTaskTemplatesRequest"},
      "output":{"shape":"ListTaskTemplatesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListTrafficDistributionGroupUsers":{
      "name":"ListTrafficDistributionGroupUsers",
      "http":{
        "method":"GET",
        "requestUri":"/traffic-distribution-group/{TrafficDistributionGroupId}/user"
      },
      "input":{"shape":"ListTrafficDistributionGroupUsersRequest"},
      "output":{"shape":"ListTrafficDistributionGroupUsersResponse"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InvalidRequestException"},
        {"shape":"AccessDeniedException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListTrafficDistributionGroups":{
      "name":"ListTrafficDistributionGroups",
      "http":{
        "method":"GET",
        "requestUri":"/traffic-distribution-groups"
      },
      "input":{"shape":"ListTrafficDistributionGroupsRequest"},
      "output":{"shape":"ListTrafficDistributionGroupsResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"AccessDeniedException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListUseCases":{
      "name":"ListUseCases",
      "http":{
        "method":"GET",
        "requestUri":"/instance/{InstanceId}/integration-associations/{IntegrationAssociationId}/use-cases"
      },
      "input":{"shape":"ListUseCasesRequest"},
      "output":{"shape":"ListUseCasesResponse"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "ListUserHierarchyGroups":{
      "name":"ListUserHierarchyGroups",
      "http":{
        "method":"GET",
        "requestUri":"/user-hierarchy-groups-summary/{InstanceId}"
      },
      "input":{"shape":"ListUserHierarchyGroupsRequest"},
      "output":{"shape":"ListUserHierarchyGroupsResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListUserProficiencies":{
      "name":"ListUserProficiencies",
      "http":{
        "method":"GET",
        "requestUri":"/users/{InstanceId}/{UserId}/proficiencies"
      },
      "input":{"shape":"ListUserProficienciesRequest"},
      "output":{"shape":"ListUserProficienciesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListUsers":{
      "name":"ListUsers",
      "http":{
        "method":"GET",
        "requestUri":"/users-summary/{InstanceId}"
      },
      "input":{"shape":"ListUsersRequest"},
      "output":{"shape":"ListUsersResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListViewVersions":{
      "name":"ListViewVersions",
      "http":{
        "method":"GET",
        "requestUri":"/views/{InstanceId}/{ViewId}/versions"
      },
      "input":{"shape":"ListViewVersionsRequest"},
      "output":{"shape":"ListViewVersionsResponse"},
      "errors":[
        {"shape":"AccessDeniedException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"TooManyRequestsException"}
      ]
    },
    "ListViews":{
      "name":"ListViews",
      "http":{
        "method":"GET",
        "requestUri":"/views/{InstanceId}"
      },
      "input":{"shape":"ListViewsRequest"},
      "output":{"shape":"ListViewsResponse"},
      "errors":[
        {"shape":"AccessDeniedException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"TooManyRequestsException"}
      ]
    },
    "MonitorContact":{
      "name":"MonitorContact",
      "http":{
        "method":"POST",
        "requestUri":"/contact/monitor"
      },
      "input":{"shape":"MonitorContactRequest"},
      "output":{"shape":"MonitorContactResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"IdempotencyException"},
        {"shape":"AccessDeniedException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ServiceQuotaExceededException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "PauseContact":{
      "name":"PauseContact",
      "http":{
        "method":"POST",
        "requestUri":"/contact/pause"
      },
      "input":{"shape":"PauseContactRequest"},
      "output":{"shape":"PauseContactResponse"},
      "errors":[
        {"shape":"AccessDeniedException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"LimitExceededException"},
        {"shape":"ConflictException"}
      ]
    },
    "PutUserStatus":{
      "name":"PutUserStatus",
      "http":{
        "method":"PUT",
        "requestUri":"/users/{InstanceId}/{UserId}/status"
      },
      "input":{"shape":"PutUserStatusRequest"},
      "output":{"shape":"PutUserStatusResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"AccessDeniedException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ReleasePhoneNumber":{
      "name":"ReleasePhoneNumber",
      "http":{
        "method":"DELETE",
        "requestUri":"/phone-number/{PhoneNumberId}"
      },
      "input":{"shape":"ReleasePhoneNumberRequest"},
      "errors":[
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"},
        {"shape":"ResourceInUseException"},
        {"shape":"IdempotencyException"},
        {"shape":"AccessDeniedException"}
      ]
    },
    "ReplicateInstance":{
      "name":"ReplicateInstance",
      "http":{
        "method":"POST",
        "requestUri":"/instance/{InstanceId}/replicate"
      },
      "input":{"shape":"ReplicateInstanceRequest"},
      "output":{"shape":"ReplicateInstanceResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"AccessDeniedException"},
        {"shape":"ServiceQuotaExceededException"},
        {"shape":"ThrottlingException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"ResourceNotReadyException"},
        {"shape":"ResourceConflictException"}
      ]
    },
    "ResumeContact":{
      "name":"ResumeContact",
      "http":{
        "method":"POST",
        "requestUri":"/contact/resume"
      },
      "input":{"shape":"ResumeContactRequest"},
      "output":{"shape":"ResumeContactResponse"},
      "errors":[
        {"shape":"AccessDeniedException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"ConflictException"}
      ]
    },
    "ResumeContactRecording":{
      "name":"ResumeContactRecording",
      "http":{
        "method":"POST",
        "requestUri":"/contact/resume-recording"
      },
      "input":{"shape":"ResumeContactRecordingRequest"},
      "output":{"shape":"ResumeContactRecordingResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "SearchAvailablePhoneNumbers":{
      "name":"SearchAvailablePhoneNumbers",
      "http":{
        "method":"POST",
        "requestUri":"/phone-number/search-available"
      },
      "input":{"shape":"SearchAvailablePhoneNumbersRequest"},
      "output":{"shape":"SearchAvailablePhoneNumbersResponse"},
      "errors":[
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"},
        {"shape":"AccessDeniedException"}
      ]
    },
    "SearchContacts":{
      "name":"SearchContacts",
      "http":{
        "method":"POST",
        "requestUri":"/search-contacts"
      },
      "input":{"shape":"SearchContactsRequest"},
      "output":{"shape":"SearchContactsResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "SearchHoursOfOperations":{
      "name":"SearchHoursOfOperations",
      "http":{
        "method":"POST",
        "requestUri":"/search-hours-of-operations"
      },
      "input":{"shape":"SearchHoursOfOperationsRequest"},
      "output":{"shape":"SearchHoursOfOperationsResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "SearchPredefinedAttributes":{
      "name":"SearchPredefinedAttributes",
      "http":{
        "method":"POST",
        "requestUri":"/search-predefined-attributes"
      },
      "input":{"shape":"SearchPredefinedAttributesRequest"},
      "output":{"shape":"SearchPredefinedAttributesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "SearchPrompts":{
      "name":"SearchPrompts",
      "http":{
        "method":"POST",
        "requestUri":"/search-prompts"
      },
      "input":{"shape":"SearchPromptsRequest"},
      "output":{"shape":"SearchPromptsResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "SearchQueues":{
      "name":"SearchQueues",
      "http":{
        "method":"POST",
        "requestUri":"/search-queues"
      },
      "input":{"shape":"SearchQueuesRequest"},
      "output":{"shape":"SearchQueuesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "SearchQuickConnects":{
      "name":"SearchQuickConnects",
      "http":{
        "method":"POST",
        "requestUri":"/search-quick-connects"
      },
      "input":{"shape":"SearchQuickConnectsRequest"},
      "output":{"shape":"SearchQuickConnectsResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "SearchResourceTags":{
      "name":"SearchResourceTags",
      "http":{
        "method":"POST",
        "requestUri":"/search-resource-tags"
      },
      "input":{"shape":"SearchResourceTagsRequest"},
      "output":{"shape":"SearchResourceTagsResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"},
        {"shape":"MaximumResultReturnedException"}
      ]
    },
    "SearchRoutingProfiles":{
      "name":"SearchRoutingProfiles",
      "http":{
        "method":"POST",
        "requestUri":"/search-routing-profiles"
      },
      "input":{"shape":"SearchRoutingProfilesRequest"},
      "output":{"shape":"SearchRoutingProfilesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "SearchSecurityProfiles":{
      "name":"SearchSecurityProfiles",
      "http":{
        "method":"POST",
        "requestUri":"/search-security-profiles"
      },
      "input":{"shape":"SearchSecurityProfilesRequest"},
      "output":{"shape":"SearchSecurityProfilesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "SearchUsers":{
      "name":"SearchUsers",
      "http":{
        "method":"POST",
        "requestUri":"/search-users"
      },
      "input":{"shape":"SearchUsersRequest"},
      "output":{"shape":"SearchUsersResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "SearchVocabularies":{
      "name":"SearchVocabularies",
      "http":{
        "method":"POST",
        "requestUri":"/vocabulary-summary/{InstanceId}"
      },
      "input":{"shape":"SearchVocabulariesRequest"},
      "output":{"shape":"SearchVocabulariesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"},
        {"shape":"AccessDeniedException"}
      ]
    },
    "SendChatIntegrationEvent":{
      "name":"SendChatIntegrationEvent",
      "http":{
        "method":"POST",
        "requestUri":"/chat-integration-event"
      },
      "input":{"shape":"SendChatIntegrationEventRequest"},
      "output":{"shape":"SendChatIntegrationEventResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"},
        {"shape":"AccessDeniedException"}
      ]
    },
    "StartChatContact":{
      "name":"StartChatContact",
      "http":{
        "method":"PUT",
        "requestUri":"/contact/chat"
      },
      "input":{"shape":"StartChatContactRequest"},
      "output":{"shape":"StartChatContactResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"LimitExceededException"}
      ]
    },
    "StartContactEvaluation":{
      "name":"StartContactEvaluation",
      "http":{
        "method":"PUT",
        "requestUri":"/contact-evaluations/{InstanceId}"
      },
      "input":{"shape":"StartContactEvaluationRequest"},
      "output":{"shape":"StartContactEvaluationResponse"},
      "errors":[
        {"shape":"InternalServiceException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"ServiceQuotaExceededException"},
        {"shape":"ResourceConflictException"}
      ],
      "idempotent":true
    },
    "StartContactRecording":{
      "name":"StartContactRecording",
      "http":{
        "method":"POST",
        "requestUri":"/contact/start-recording"
      },
      "input":{"shape":"StartContactRecordingRequest"},
      "output":{"shape":"StartContactRecordingResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "StartContactStreaming":{
      "name":"StartContactStreaming",
      "http":{
        "method":"POST",
        "requestUri":"/contact/start-streaming"
      },
      "input":{"shape":"StartContactStreamingRequest"},
      "output":{"shape":"StartContactStreamingResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"LimitExceededException"}
      ]
    },
    "StartOutboundVoiceContact":{
      "name":"StartOutboundVoiceContact",
      "http":{
        "method":"PUT",
        "requestUri":"/contact/outbound-voice"
      },
      "input":{"shape":"StartOutboundVoiceContactRequest"},
      "output":{"shape":"StartOutboundVoiceContactResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"LimitExceededException"},
        {"shape":"DestinationNotAllowedException"},
        {"shape":"OutboundContactNotPermittedException"}
      ]
    },
    "StartTaskContact":{
      "name":"StartTaskContact",
      "http":{
        "method":"PUT",
        "requestUri":"/contact/task"
      },
      "input":{"shape":"StartTaskContactRequest"},
      "output":{"shape":"StartTaskContactResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"ServiceQuotaExceededException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "StartWebRTCContact":{
      "name":"StartWebRTCContact",
      "http":{
        "method":"PUT",
        "requestUri":"/contact/webrtc"
      },
      "input":{"shape":"StartWebRTCContactRequest"},
      "output":{"shape":"StartWebRTCContactResponse"},
      "errors":[
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"LimitExceededException"},
        {"shape":"ResourceNotFoundException"}
      ]
    },
    "StopContact":{
      "name":"StopContact",
      "http":{
        "method":"POST",
        "requestUri":"/contact/stop"
      },
      "input":{"shape":"StopContactRequest"},
      "output":{"shape":"StopContactResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ContactNotFoundException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "StopContactRecording":{
      "name":"StopContactRecording",
      "http":{
        "method":"POST",
        "requestUri":"/contact/stop-recording"
      },
      "input":{"shape":"StopContactRecordingRequest"},
      "output":{"shape":"StopContactRecordingResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "StopContactStreaming":{
      "name":"StopContactStreaming",
      "http":{
        "method":"POST",
        "requestUri":"/contact/stop-streaming"
      },
      "input":{"shape":"StopContactStreamingRequest"},
      "output":{"shape":"StopContactStreamingResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "SubmitContactEvaluation":{
      "name":"SubmitContactEvaluation",
      "http":{
        "method":"POST",
        "requestUri":"/contact-evaluations/{InstanceId}/{EvaluationId}/submit"
      },
      "input":{"shape":"SubmitContactEvaluationRequest"},
      "output":{"shape":"SubmitContactEvaluationResponse"},
      "errors":[
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"},
        {"shape":"ResourceConflictException"}
      ]
    },
    "SuspendContactRecording":{
      "name":"SuspendContactRecording",
      "http":{
        "method":"POST",
        "requestUri":"/contact/suspend-recording"
      },
      "input":{"shape":"SuspendContactRecordingRequest"},
      "output":{"shape":"SuspendContactRecordingResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "TagContact":{
      "name":"TagContact",
      "http":{
        "method":"POST",
        "requestUri":"/contact/tags"
      },
      "input":{"shape":"TagContactRequest"},
      "output":{"shape":"TagContactResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ],
      "idempotent":true
    },
    "TagResource":{
      "name":"TagResource",
      "http":{
        "method":"POST",
        "requestUri":"/tags/{resourceArn}"
      },
      "input":{"shape":"TagResourceRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"InternalServiceException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "TransferContact":{
      "name":"TransferContact",
      "http":{
        "method":"POST",
        "requestUri":"/contact/transfer"
      },
      "input":{"shape":"TransferContactRequest"},
      "output":{"shape":"TransferContactResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"IdempotencyException"},
        {"shape":"AccessDeniedException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ServiceQuotaExceededException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UntagContact":{
      "name":"UntagContact",
      "http":{
        "method":"DELETE",
        "requestUri":"/contact/tags/{InstanceId}/{ContactId}"
      },
      "input":{"shape":"UntagContactRequest"},
      "output":{"shape":"UntagContactResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ],
      "idempotent":true
    },
    "UntagResource":{
      "name":"UntagResource",
      "http":{
        "method":"DELETE",
        "requestUri":"/tags/{resourceArn}"
      },
      "input":{"shape":"UntagResourceRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"InternalServiceException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "UpdateAgentStatus":{
      "name":"UpdateAgentStatus",
      "http":{
        "method":"POST",
        "requestUri":"/agent-status/{InstanceId}/{AgentStatusId}"
      },
      "input":{"shape":"UpdateAgentStatusRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"DuplicateResourceException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"LimitExceededException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateContact":{
      "name":"UpdateContact",
      "http":{
        "method":"POST",
        "requestUri":"/contacts/{InstanceId}/{ContactId}"
      },
      "input":{"shape":"UpdateContactRequest"},
      "output":{"shape":"UpdateContactResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "UpdateContactAttributes":{
      "name":"UpdateContactAttributes",
      "http":{
        "method":"POST",
        "requestUri":"/contact/attributes"
      },
      "input":{"shape":"UpdateContactAttributesRequest"},
      "output":{"shape":"UpdateContactAttributesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateContactEvaluation":{
      "name":"UpdateContactEvaluation",
      "http":{
        "method":"POST",
        "requestUri":"/contact-evaluations/{InstanceId}/{EvaluationId}"
      },
      "input":{"shape":"UpdateContactEvaluationRequest"},
      "output":{"shape":"UpdateContactEvaluationResponse"},
      "errors":[
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"},
        {"shape":"ResourceConflictException"}
      ]
    },
    "UpdateContactFlowContent":{
      "name":"UpdateContactFlowContent",
      "http":{
        "method":"POST",
        "requestUri":"/contact-flows/{InstanceId}/{ContactFlowId}/content"
      },
      "input":{"shape":"UpdateContactFlowContentRequest"},
      "output":{"shape":"UpdateContactFlowContentResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidContactFlowException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateContactFlowMetadata":{
      "name":"UpdateContactFlowMetadata",
      "http":{
        "method":"POST",
        "requestUri":"/contact-flows/{InstanceId}/{ContactFlowId}/metadata"
      },
      "input":{"shape":"UpdateContactFlowMetadataRequest"},
      "output":{"shape":"UpdateContactFlowMetadataResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"DuplicateResourceException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateContactFlowModuleContent":{
      "name":"UpdateContactFlowModuleContent",
      "http":{
        "method":"POST",
        "requestUri":"/contact-flow-modules/{InstanceId}/{ContactFlowModuleId}/content"
      },
      "input":{"shape":"UpdateContactFlowModuleContentRequest"},
      "output":{"shape":"UpdateContactFlowModuleContentResponse"},
      "errors":[
        {"shape":"AccessDeniedException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidContactFlowModuleException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateContactFlowModuleMetadata":{
      "name":"UpdateContactFlowModuleMetadata",
      "http":{
        "method":"POST",
        "requestUri":"/contact-flow-modules/{InstanceId}/{ContactFlowModuleId}/metadata"
      },
      "input":{"shape":"UpdateContactFlowModuleMetadataRequest"},
      "output":{"shape":"UpdateContactFlowModuleMetadataResponse"},
      "errors":[
        {"shape":"AccessDeniedException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"DuplicateResourceException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateContactFlowName":{
      "name":"UpdateContactFlowName",
      "http":{
        "method":"POST",
        "requestUri":"/contact-flows/{InstanceId}/{ContactFlowId}/name"
      },
      "input":{"shape":"UpdateContactFlowNameRequest"},
      "output":{"shape":"UpdateContactFlowNameResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"DuplicateResourceException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateContactRoutingData":{
      "name":"UpdateContactRoutingData",
      "http":{
        "method":"POST",
        "requestUri":"/contacts/{InstanceId}/{ContactId}/routing-data"
      },
      "input":{"shape":"UpdateContactRoutingDataRequest"},
      "output":{"shape":"UpdateContactRoutingDataResponse"},
      "errors":[
        {"shape":"ResourceConflictException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"},
        {"shape":"AccessDeniedException"}
      ]
    },
    "UpdateContactSchedule":{
      "name":"UpdateContactSchedule",
      "http":{
        "method":"POST",
        "requestUri":"/contact/schedule"
      },
      "input":{"shape":"UpdateContactScheduleRequest"},
      "output":{"shape":"UpdateContactScheduleResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"LimitExceededException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateEvaluationForm":{
      "name":"UpdateEvaluationForm",
      "http":{
        "method":"PUT",
        "requestUri":"/evaluation-forms/{InstanceId}/{EvaluationFormId}"
      },
      "input":{"shape":"UpdateEvaluationFormRequest"},
      "output":{"shape":"UpdateEvaluationFormResponse"},
      "errors":[
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"},
        {"shape":"ServiceQuotaExceededException"},
        {"shape":"ResourceConflictException"}
      ],
      "idempotent":true
    },
    "UpdateHoursOfOperation":{
      "name":"UpdateHoursOfOperation",
      "http":{
        "method":"POST",
        "requestUri":"/hours-of-operations/{InstanceId}/{HoursOfOperationId}"
      },
      "input":{"shape":"UpdateHoursOfOperationRequest"},
      "errors":[
        {"shape":"DuplicateResourceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateInstanceAttribute":{
      "name":"UpdateInstanceAttribute",
      "http":{
        "method":"POST",
        "requestUri":"/instance/{InstanceId}/attribute/{AttributeType}"
      },
      "input":{"shape":"UpdateInstanceAttributeRequest"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "UpdateInstanceStorageConfig":{
      "name":"UpdateInstanceStorageConfig",
      "http":{
        "method":"POST",
        "requestUri":"/instance/{InstanceId}/storage-config/{AssociationId}"
      },
      "input":{"shape":"UpdateInstanceStorageConfigRequest"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "UpdateParticipantRoleConfig":{
      "name":"UpdateParticipantRoleConfig",
      "http":{
        "method":"PUT",
        "requestUri":"/contact/participant-role-config/{InstanceId}/{ContactId}"
      },
      "input":{"shape":"UpdateParticipantRoleConfigRequest"},
      "output":{"shape":"UpdateParticipantRoleConfigResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"AccessDeniedException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdatePhoneNumber":{
      "name":"UpdatePhoneNumber",
      "http":{
        "method":"PUT",
        "requestUri":"/phone-number/{PhoneNumberId}"
      },
      "input":{"shape":"UpdatePhoneNumberRequest"},
      "output":{"shape":"UpdatePhoneNumberResponse"},
      "errors":[
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"},
        {"shape":"ResourceInUseException"},
        {"shape":"IdempotencyException"},
        {"shape":"AccessDeniedException"}
      ]
    },
    "UpdatePhoneNumberMetadata":{
      "name":"UpdatePhoneNumberMetadata",
      "http":{
        "method":"PUT",
        "requestUri":"/phone-number/{PhoneNumberId}/metadata"
      },
      "input":{"shape":"UpdatePhoneNumberMetadataRequest"},
      "errors":[
        {"shape":"InvalidParameterException"},
        {"shape":"InvalidRequestException"},
        {"shape":"AccessDeniedException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ResourceInUseException"},
        {"shape":"IdempotencyException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdatePredefinedAttribute":{
      "name":"UpdatePredefinedAttribute",
      "http":{
        "method":"POST",
        "requestUri":"/predefined-attributes/{InstanceId}/{Name}"
      },
      "input":{"shape":"UpdatePredefinedAttributeRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdatePrompt":{
      "name":"UpdatePrompt",
      "http":{
        "method":"POST",
        "requestUri":"/prompts/{InstanceId}/{PromptId}"
      },
      "input":{"shape":"UpdatePromptRequest"},
      "output":{"shape":"UpdatePromptResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateQueueHoursOfOperation":{
      "name":"UpdateQueueHoursOfOperation",
      "http":{
        "method":"POST",
        "requestUri":"/queues/{InstanceId}/{QueueId}/hours-of-operation"
      },
      "input":{"shape":"UpdateQueueHoursOfOperationRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateQueueMaxContacts":{
      "name":"UpdateQueueMaxContacts",
      "http":{
        "method":"POST",
        "requestUri":"/queues/{InstanceId}/{QueueId}/max-contacts"
      },
      "input":{"shape":"UpdateQueueMaxContactsRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateQueueName":{
      "name":"UpdateQueueName",
      "http":{
        "method":"POST",
        "requestUri":"/queues/{InstanceId}/{QueueId}/name"
      },
      "input":{"shape":"UpdateQueueNameRequest"},
      "errors":[
        {"shape":"DuplicateResourceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateQueueOutboundCallerConfig":{
      "name":"UpdateQueueOutboundCallerConfig",
      "http":{
        "method":"POST",
        "requestUri":"/queues/{InstanceId}/{QueueId}/outbound-caller-config"
      },
      "input":{"shape":"UpdateQueueOutboundCallerConfigRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateQueueStatus":{
      "name":"UpdateQueueStatus",
      "http":{
        "method":"POST",
        "requestUri":"/queues/{InstanceId}/{QueueId}/status"
      },
      "input":{"shape":"UpdateQueueStatusRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateQuickConnectConfig":{
      "name":"UpdateQuickConnectConfig",
      "http":{
        "method":"POST",
        "requestUri":"/quick-connects/{InstanceId}/{QuickConnectId}/config"
      },
      "input":{"shape":"UpdateQuickConnectConfigRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateQuickConnectName":{
      "name":"UpdateQuickConnectName",
      "http":{
        "method":"POST",
        "requestUri":"/quick-connects/{InstanceId}/{QuickConnectId}/name"
      },
      "input":{"shape":"UpdateQuickConnectNameRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateRoutingProfileAgentAvailabilityTimer":{
      "name":"UpdateRoutingProfileAgentAvailabilityTimer",
      "http":{
        "method":"POST",
        "requestUri":"/routing-profiles/{InstanceId}/{RoutingProfileId}/agent-availability-timer"
      },
      "input":{"shape":"UpdateRoutingProfileAgentAvailabilityTimerRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateRoutingProfileConcurrency":{
      "name":"UpdateRoutingProfileConcurrency",
      "http":{
        "method":"POST",
        "requestUri":"/routing-profiles/{InstanceId}/{RoutingProfileId}/concurrency"
      },
      "input":{"shape":"UpdateRoutingProfileConcurrencyRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateRoutingProfileDefaultOutboundQueue":{
      "name":"UpdateRoutingProfileDefaultOutboundQueue",
      "http":{
        "method":"POST",
        "requestUri":"/routing-profiles/{InstanceId}/{RoutingProfileId}/default-outbound-queue"
      },
      "input":{"shape":"UpdateRoutingProfileDefaultOutboundQueueRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateRoutingProfileName":{
      "name":"UpdateRoutingProfileName",
      "http":{
        "method":"POST",
        "requestUri":"/routing-profiles/{InstanceId}/{RoutingProfileId}/name"
      },
      "input":{"shape":"UpdateRoutingProfileNameRequest"},
      "errors":[
        {"shape":"DuplicateResourceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateRoutingProfileQueues":{
      "name":"UpdateRoutingProfileQueues",
      "http":{
        "method":"POST",
        "requestUri":"/routing-profiles/{InstanceId}/{RoutingProfileId}/queues"
      },
      "input":{"shape":"UpdateRoutingProfileQueuesRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateRule":{
      "name":"UpdateRule",
      "http":{
        "method":"PUT",
        "requestUri":"/rules/{InstanceId}/{RuleId}"
      },
      "input":{"shape":"UpdateRuleRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"},
        {"shape":"AccessDeniedException"},
        {"shape":"ResourceConflictException"}
      ]
    },
    "UpdateSecurityProfile":{
      "name":"UpdateSecurityProfile",
      "http":{
        "method":"POST",
        "requestUri":"/security-profiles/{InstanceId}/{SecurityProfileId}"
      },
      "input":{"shape":"UpdateSecurityProfileRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateTaskTemplate":{
      "name":"UpdateTaskTemplate",
      "http":{
        "method":"POST",
        "requestUri":"/instance/{InstanceId}/task/template/{TaskTemplateId}"
      },
      "input":{"shape":"UpdateTaskTemplateRequest"},
      "output":{"shape":"UpdateTaskTemplateResponse"},
      "errors":[
        {"shape":"PropertyValidationException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"ServiceQuotaExceededException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateTrafficDistribution":{
      "name":"UpdateTrafficDistribution",
      "http":{
        "method":"PUT",
        "requestUri":"/traffic-distribution/{Id}"
      },
      "input":{"shape":"UpdateTrafficDistributionRequest"},
      "output":{"shape":"UpdateTrafficDistributionResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"AccessDeniedException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ResourceConflictException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateUserHierarchy":{
      "name":"UpdateUserHierarchy",
      "http":{
        "method":"POST",
        "requestUri":"/users/{InstanceId}/{UserId}/hierarchy"
      },
      "input":{"shape":"UpdateUserHierarchyRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateUserHierarchyGroupName":{
      "name":"UpdateUserHierarchyGroupName",
      "http":{
        "method":"POST",
        "requestUri":"/user-hierarchy-groups/{InstanceId}/{HierarchyGroupId}/name"
      },
      "input":{"shape":"UpdateUserHierarchyGroupNameRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"DuplicateResourceException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateUserHierarchyStructure":{
      "name":"UpdateUserHierarchyStructure",
      "http":{
        "method":"POST",
        "requestUri":"/user-hierarchy-structure/{InstanceId}"
      },
      "input":{"shape":"UpdateUserHierarchyStructureRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ResourceInUseException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateUserIdentityInfo":{
      "name":"UpdateUserIdentityInfo",
      "http":{
        "method":"POST",
        "requestUri":"/users/{InstanceId}/{UserId}/identity-info"
      },
      "input":{"shape":"UpdateUserIdentityInfoRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateUserPhoneConfig":{
      "name":"UpdateUserPhoneConfig",
      "http":{
        "method":"POST",
        "requestUri":"/users/{InstanceId}/{UserId}/phone-config"
      },
      "input":{"shape":"UpdateUserPhoneConfigRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateUserProficiencies":{
      "name":"UpdateUserProficiencies",
      "http":{
        "method":"POST",
        "requestUri":"/users/{InstanceId}/{UserId}/proficiencies"
      },
      "input":{"shape":"UpdateUserProficienciesRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateUserRoutingProfile":{
      "name":"UpdateUserRoutingProfile",
      "http":{
        "method":"POST",
        "requestUri":"/users/{InstanceId}/{UserId}/routing-profile"
      },
      "input":{"shape":"UpdateUserRoutingProfileRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateUserSecurityProfiles":{
      "name":"UpdateUserSecurityProfiles",
      "http":{
        "method":"POST",
        "requestUri":"/users/{InstanceId}/{UserId}/security-profiles"
      },
      "input":{"shape":"UpdateUserSecurityProfilesRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateViewContent":{
      "name":"UpdateViewContent",
      "http":{
        "method":"POST",
        "requestUri":"/views/{InstanceId}/{ViewId}"
      },
      "input":{"shape":"UpdateViewContentRequest"},
      "output":{"shape":"UpdateViewContentResponse"},
      "errors":[
        {"shape":"AccessDeniedException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"TooManyRequestsException"},
        {"shape":"ResourceInUseException"}
      ]
    },
    "UpdateViewMetadata":{
      "name":"UpdateViewMetadata",
      "http":{
        "method":"POST",
        "requestUri":"/views/{InstanceId}/{ViewId}/metadata"
      },
      "input":{"shape":"UpdateViewMetadataRequest"},
      "output":{"shape":"UpdateViewMetadataResponse"},
      "errors":[
        {"shape":"AccessDeniedException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"TooManyRequestsException"},
        {"shape":"DuplicateResourceException"},
        {"shape":"ResourceInUseException"}
      ]
    }
  },
  "shapes":{
    "ARN":{"type":"string"},
    "AWSAccountId":{"type":"string"},
    "AccessDeniedException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
      },
      "error":{"httpStatusCode":403},
      "exception":true
    },
    "ActionSummaries":{
      "type":"list",
      "member":{"shape":"ActionSummary"}
    },
    "ActionSummary":{
      "type":"structure",
      "required":["ActionType"],
      "members":{
        "ActionType":{"shape":"ActionType"}
      }
    },
    "ActionType":{
      "type":"string",
      "enum":[
        "CREATE_TASK",
        "ASSIGN_CONTACT_CATEGORY",
        "GENERATE_EVENTBRIDGE_EVENT",
        "SEND_NOTIFICATION",
        "CREATE_CASE",
        "UPDATE_CASE",
        "END_ASSOCIATED_TASKS"
      ]
    },
    "ActivateEvaluationFormRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "EvaluationFormId",
        "EvaluationFormVersion"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "EvaluationFormId":{
          "shape":"ResourceId",
          "location":"uri",
          "locationName":"EvaluationFormId"
        },
        "EvaluationFormVersion":{"shape":"VersionNumber"}
      }
    },
    "ActivateEvaluationFormResponse":{
      "type":"structure",
      "required":[
        "EvaluationFormId",
        "EvaluationFormArn",
        "EvaluationFormVersion"
      ],
      "members":{
        "EvaluationFormId":{"shape":"ResourceId"},
        "EvaluationFormArn":{"shape":"ARN"},
        "EvaluationFormVersion":{"shape":"VersionNumber"}
      }
    },
    "AfterContactWorkTimeLimit":{
      "type":"integer",
      "min":0
    },
    "AgentAvailabilityTimer":{
      "type":"string",
      "enum":[
        "TIME_SINCE_LAST_ACTIVITY",
        "TIME_SINCE_LAST_INBOUND"
      ]
    },
    "AgentConfig":{
      "type":"structure",
      "required":["Distributions"],
      "members":{
        "Distributions":{"shape":"DistributionList"}
      }
    },
    "AgentContactReference":{
      "type":"structure",
      "members":{
        "ContactId":{"shape":"ContactId"},
        "Channel":{"shape":"Channel"},
        "InitiationMethod":{"shape":"ContactInitiationMethod"},
        "AgentContactState":{"shape":"ContactState"},
        "StateStartTimestamp":{"shape":"Timestamp"},
        "ConnectedToAgentTimestamp":{"shape":"Timestamp"},
        "Queue":{"shape":"QueueReference"}
      }
    },
    "AgentContactReferenceList":{
      "type":"list",
      "member":{"shape":"AgentContactReference"}
    },
    "AgentFirstName":{
      "type":"string",
      "max":100,
      "min":1,
      "sensitive":true
    },
    "AgentHierarchyGroups":{
      "type":"structure",
      "members":{
        "L1Ids":{"shape":"HierarchyGroupIdList"},
        "L2Ids":{"shape":"HierarchyGroupIdList"},
        "L3Ids":{"shape":"HierarchyGroupIdList"},
        "L4Ids":{"shape":"HierarchyGroupIdList"},
        "L5Ids":{"shape":"HierarchyGroupIdList"}
      }
    },
    "AgentInfo":{
      "type":"structure",
      "members":{
        "Id":{"shape":"AgentResourceId"},
        "ConnectedToAgentTimestamp":{"shape":"timestamp"},
        "AgentPauseDurationInSeconds":{"shape":"AgentPauseDurationInSeconds"}
      }
    },
    "AgentLastName":{
      "type":"string",
      "max":100,
      "min":1,
      "sensitive":true
    },
    "AgentPauseDurationInSeconds":{
      "type":"integer",
      "min":0
    },
    "AgentResourceId":{
      "type":"string",
      "max":256,
      "min":1
    },
    "AgentResourceIdList":{
      "type":"list",
      "member":{"shape":"AgentResourceId"},
      "max":100,
      "min":0
    },
    "AgentStatus":{
      "type":"structure",
      "members":{
        "AgentStatusARN":{"shape":"ARN"},
        "AgentStatusId":{"shape":"AgentStatusId"},
        "Name":{"shape":"AgentStatusName"},
        "Description":{"shape":"AgentStatusDescription"},
        "Type":{"shape":"AgentStatusType"},
        "DisplayOrder":{"shape":"AgentStatusOrderNumber"},
        "State":{"shape":"AgentStatusState"},
        "Tags":{"shape":"TagMap"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "LastModifiedRegion":{"shape":"RegionName"}
      }
    },
    "AgentStatusDescription":{
      "type":"string",
      "max":250,
      "min":1
    },
    "AgentStatusId":{"type":"string"},
    "AgentStatusName":{
      "type":"string",
      "max":127,
      "min":1
    },
    "AgentStatusOrderNumber":{
      "type":"integer",
      "max":50,
      "min":1
    },
    "AgentStatusReference":{
      "type":"structure",
      "members":{
        "StatusStartTimestamp":{"shape":"Timestamp"},
        "StatusArn":{"shape":"ARN"},
        "StatusName":{"shape":"AgentStatusName"}
      }
    },
    "AgentStatusState":{
      "type":"string",
      "enum":[
        "ENABLED",
        "DISABLED"
      ]
    },
    "AgentStatusSummary":{
      "type":"structure",
      "members":{
        "Id":{"shape":"AgentStatusId"},
        "Arn":{"shape":"ARN"},
        "Name":{"shape":"AgentStatusName"},
        "Type":{"shape":"AgentStatusType"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "LastModifiedRegion":{"shape":"RegionName"}
      }
    },
    "AgentStatusSummaryList":{
      "type":"list",
      "member":{"shape":"AgentStatusSummary"}
    },
    "AgentStatusType":{
      "type":"string",
      "enum":[
        "ROUTABLE",
        "CUSTOM",
        "OFFLINE"
      ]
    },
    "AgentStatusTypes":{
      "type":"list",
      "member":{"shape":"AgentStatusType"},
      "max":3
    },
    "AgentUsername":{
      "type":"string",
      "max":100,
      "min":1
    },
    "AgentsMinOneMaxHundred":{
      "type":"list",
      "member":{"shape":"UserId"},
      "max":100,
      "min":1
    },
    "AliasArn":{
      "type":"string",
      "max":100,
      "min":1
    },
    "AllowedAccessControlTags":{
      "type":"map",
      "key":{"shape":"SecurityProfilePolicyKey"},
      "value":{"shape":"SecurityProfilePolicyValue"},
      "max":2
    },
    "AllowedCapabilities":{
      "type":"structure",
      "members":{
        "Customer":{"shape":"ParticipantCapabilities"},
        "Agent":{"shape":"ParticipantCapabilities"}
      }
    },
    "AllowedMonitorCapabilities":{
      "type":"list",
      "member":{"shape":"MonitorCapability"},
      "max":2
    },
    "AnalyticsDataAssociationResult":{
      "type":"structure",
      "members":{
        "DataSetId":{"shape":"DataSetId"},
        "TargetAccountId":{"shape":"AWSAccountId"},
        "ResourceShareId":{"shape":"String"},
        "ResourceShareArn":{"shape":"ARN"}
      }
    },
    "AnalyticsDataAssociationResults":{
      "type":"list",
      "member":{"shape":"AnalyticsDataAssociationResult"}
    },
    "AnswerMachineDetectionConfig":{
      "type":"structure",
      "members":{
        "EnableAnswerMachineDetection":{"shape":"Boolean"},
        "AwaitAnswerMachinePrompt":{"shape":"Boolean"}
      }
    },
    "Application":{
      "type":"structure",
      "members":{
        "Namespace":{"shape":"Namespace"},
        "ApplicationPermissions":{"shape":"ApplicationPermissions"}
      }
    },
    "ApplicationPermissions":{
      "type":"list",
      "member":{"shape":"Permission"},
      "max":10,
      "min":1
    },
    "Applications":{
      "type":"list",
      "member":{"shape":"Application"},
      "max":10
    },
    "ApproximateTotalCount":{"type":"long"},
    "ArtifactId":{
      "type":"string",
      "max":256,
      "min":1
    },
    "ArtifactStatus":{
      "type":"string",
      "enum":[
        "APPROVED",
        "REJECTED",
        "IN_PROGRESS"
      ]
    },
    "AssignContactCategoryActionDefinition":{
      "type":"structure",
      "members":{
      }
    },
    "AssociateAnalyticsDataSetRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "DataSetId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "DataSetId":{"shape":"DataSetId"},
        "TargetAccountId":{"shape":"AWSAccountId"}
      }
    },
    "AssociateAnalyticsDataSetResponse":{
      "type":"structure",
      "members":{
        "DataSetId":{"shape":"DataSetId"},
        "TargetAccountId":{"shape":"AWSAccountId"},
        "ResourceShareId":{"shape":"String"},
        "ResourceShareArn":{"shape":"ARN"}
      }
    },
    "AssociateApprovedOriginRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "Origin"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "Origin":{"shape":"Origin"}
      }
    },
    "AssociateBotRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "LexBot":{"shape":"LexBot"},
        "LexV2Bot":{"shape":"LexV2Bot"}
      }
    },
    "AssociateDefaultVocabularyRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "LanguageCode"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "LanguageCode":{
          "shape":"VocabularyLanguageCode",
          "location":"uri",
          "locationName":"LanguageCode"
        },
        "VocabularyId":{"shape":"VocabularyId"}
      }
    },
    "AssociateDefaultVocabularyResponse":{
      "type":"structure",
      "members":{
      }
    },
    "AssociateFlowRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ResourceId",
        "FlowId",
        "ResourceType"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ResourceId":{"shape":"ARN"},
        "FlowId":{"shape":"ARN"},
        "ResourceType":{"shape":"FlowAssociationResourceType"}
      }
    },
    "AssociateFlowResponse":{
      "type":"structure",
      "members":{
      }
    },
    "AssociateInstanceStorageConfigRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ResourceType",
        "StorageConfig"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ResourceType":{"shape":"InstanceStorageResourceType"},
        "StorageConfig":{"shape":"InstanceStorageConfig"}
      }
    },
    "AssociateInstanceStorageConfigResponse":{
      "type":"structure",
      "members":{
        "AssociationId":{"shape":"AssociationId"}
      }
    },
    "AssociateLambdaFunctionRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "FunctionArn"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "FunctionArn":{"shape":"FunctionArn"}
      }
    },
    "AssociateLexBotRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "LexBot"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "LexBot":{"shape":"LexBot"}
      }
    },
    "AssociatePhoneNumberContactFlowRequest":{
      "type":"structure",
      "required":[
        "PhoneNumberId",
        "InstanceId",
        "ContactFlowId"
      ],
      "members":{
        "PhoneNumberId":{
          "shape":"PhoneNumberId",
          "location":"uri",
          "locationName":"PhoneNumberId"
        },
        "InstanceId":{"shape":"InstanceId"},
        "ContactFlowId":{"shape":"ContactFlowId"}
      }
    },
    "AssociateQueueQuickConnectsRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "QueueId",
        "QuickConnectIds"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "QueueId":{
          "shape":"QueueId",
          "location":"uri",
          "locationName":"QueueId"
        },
        "QuickConnectIds":{"shape":"QuickConnectsList"}
      }
    },
    "AssociateRoutingProfileQueuesRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "RoutingProfileId",
        "QueueConfigs"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "RoutingProfileId":{
          "shape":"RoutingProfileId",
          "location":"uri",
          "locationName":"RoutingProfileId"
        },
        "QueueConfigs":{"shape":"RoutingProfileQueueConfigList"}
      }
    },
    "AssociateSecurityKeyRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "Key"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "Key":{"shape":"PEM"}
      }
    },
    "AssociateSecurityKeyResponse":{
      "type":"structure",
      "members":{
        "AssociationId":{"shape":"AssociationId"}
      }
    },
    "AssociateTrafficDistributionGroupUserRequest":{
      "type":"structure",
      "required":[
        "TrafficDistributionGroupId",
        "UserId",
        "InstanceId"
      ],
      "members":{
        "TrafficDistributionGroupId":{
          "shape":"TrafficDistributionGroupIdOrArn",
          "location":"uri",
          "locationName":"TrafficDistributionGroupId"
        },
        "UserId":{"shape":"UserId"},
        "InstanceId":{"shape":"InstanceId"}
      }
    },
    "AssociateTrafficDistributionGroupUserResponse":{
      "type":"structure",
      "members":{
      }
    },
    "AssociateUserProficienciesRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "UserId",
        "UserProficiencies"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "UserId":{
          "shape":"UserId",
          "location":"uri",
          "locationName":"UserId"
        },
        "UserProficiencies":{"shape":"UserProficiencyList"}
      }
    },
    "AssociationId":{
      "type":"string",
      "max":100,
      "min":1
    },
    "AttachmentName":{
      "type":"string",
      "max":256,
      "min":1
    },
    "AttachmentReference":{
      "type":"structure",
      "members":{
        "Name":{"shape":"ReferenceKey"},
        "Value":{"shape":"ReferenceValue"},
        "Status":{"shape":"ReferenceStatus"}
      }
    },
    "Attendee":{
      "type":"structure",
      "members":{
        "AttendeeId":{"shape":"AttendeeId"},
        "JoinToken":{"shape":"JoinToken"}
      }
    },
    "AttendeeId":{"type":"string"},
    "Attribute":{
      "type":"structure",
      "members":{
        "AttributeType":{"shape":"InstanceAttributeType"},
        "Value":{"shape":"InstanceAttributeValue"}
      }
    },
    "AttributeName":{
      "type":"string",
      "max":32767,
      "min":1
    },
    "AttributeValue":{
      "type":"string",
      "max":32767,
      "min":0
    },
    "Attributes":{
      "type":"map",
      "key":{"shape":"AttributeName"},
      "value":{"shape":"AttributeValue"}
    },
    "AttributesList":{
      "type":"list",
      "member":{"shape":"Attribute"}
    },
    "AudioFeatures":{
      "type":"structure",
      "members":{
        "EchoReduction":{"shape":"MeetingFeatureStatus"}
      }
    },
    "AutoAccept":{"type":"boolean"},
    "AvailableNumberSummary":{
      "type":"structure",
      "members":{
        "PhoneNumber":{"shape":"PhoneNumber"},
        "PhoneNumberCountryCode":{"shape":"PhoneNumberCountryCode"},
        "PhoneNumberType":{"shape":"PhoneNumberType"}
      }
    },
    "AvailableNumbersList":{
      "type":"list",
      "member":{"shape":"AvailableNumberSummary"}
    },
    "AwsRegion":{
      "type":"string",
      "max":31,
      "min":8,
      "pattern":"[a-z]{2}(-[a-z]+){1,2}(-[0-9])?"
    },
    "BatchAssociateAnalyticsDataSetRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "DataSetIds"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "DataSetIds":{"shape":"DataSetIds"},
        "TargetAccountId":{"shape":"AWSAccountId"}
      }
    },
    "BatchAssociateAnalyticsDataSetResponse":{
      "type":"structure",
      "members":{
        "Created":{"shape":"AnalyticsDataAssociationResults"},
        "Errors":{"shape":"ErrorResults"}
      }
    },
    "BatchDisassociateAnalyticsDataSetRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "DataSetIds"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "DataSetIds":{"shape":"DataSetIds"},
        "TargetAccountId":{"shape":"AWSAccountId"}
      }
    },
    "BatchDisassociateAnalyticsDataSetResponse":{
      "type":"structure",
      "members":{
        "Deleted":{"shape":"DataSetIds"},
        "Errors":{"shape":"ErrorResults"}
      }
    },
    "BatchGetFlowAssociationRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ResourceIds"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ResourceIds":{"shape":"resourceArnListMaxLimit100"},
        "ResourceType":{"shape":"ListFlowAssociationResourceType"}
      }
    },
    "BatchGetFlowAssociationResponse":{
      "type":"structure",
      "members":{
        "FlowAssociationSummaryList":{"shape":"FlowAssociationSummaryList"}
      }
    },
    "BatchPutContactRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactDataRequestList"
      ],
      "members":{
        "ClientToken":{
          "shape":"ClientToken",
          "idempotencyToken":true
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ContactDataRequestList":{"shape":"ContactDataRequestList"}
      }
    },
    "BatchPutContactResponse":{
      "type":"structure",
      "members":{
        "SuccessfulRequestList":{"shape":"SuccessfulRequestList"},
        "FailedRequestList":{"shape":"FailedRequestList"}
      }
    },
    "BehaviorType":{
      "type":"string",
      "enum":[
        "ROUTE_CURRENT_CHANNEL_ONLY",
        "ROUTE_ANY_CHANNEL"
      ]
    },
    "Boolean":{"type":"boolean"},
    "BotName":{
      "type":"string",
      "max":50
    },
    "BoxedBoolean":{"type":"boolean"},
    "BucketName":{
      "type":"string",
      "max":128,
      "min":1
    },
    "Campaign":{
      "type":"structure",
      "members":{
        "CampaignId":{"shape":"CampaignId"}
      }
    },
    "CampaignId":{
      "type":"string",
      "max":100,
      "min":1
    },
    "Channel":{
      "type":"string",
      "enum":[
        "VOICE",
        "CHAT",
        "TASK"
      ]
    },
    "ChannelList":{
      "type":"list",
      "member":{"shape":"Channel"}
    },
    "ChannelToCountMap":{
      "type":"map",
      "key":{"shape":"Channel"},
      "value":{"shape":"IntegerCount"}
    },
    "Channels":{
      "type":"list",
      "member":{"shape":"Channel"},
      "max":3
    },
    "ChatContent":{
      "type":"string",
      "max":16384,
      "min":1
    },
    "ChatContentType":{
      "type":"string",
      "max":100,
      "min":1
    },
    "ChatDurationInMinutes":{
      "type":"integer",
      "max":10080,
      "min":60
    },
    "ChatEvent":{
      "type":"structure",
      "required":["Type"],
      "members":{
        "Type":{"shape":"ChatEventType"},
        "ContentType":{"shape":"ChatContentType"},
        "Content":{"shape":"ChatContent"}
      }
    },
    "ChatEventType":{
      "type":"string",
      "enum":[
        "DISCONNECT",
        "MESSAGE",
        "EVENT"
      ]
    },
    "ChatMessage":{
      "type":"structure",
      "required":[
        "ContentType",
        "Content"
      ],
      "members":{
        "ContentType":{"shape":"ChatContentType"},
        "Content":{"shape":"ChatContent"}
      }
    },
    "ChatParticipantRoleConfig":{
      "type":"structure",
      "required":["ParticipantTimerConfigList"],
      "members":{
        "ParticipantTimerConfigList":{"shape":"ParticipantTimerConfigList"}
      }
    },
    "ChatStreamingConfiguration":{
      "type":"structure",
      "required":["StreamingEndpointArn"],
      "members":{
        "StreamingEndpointArn":{"shape":"ChatStreamingEndpointARN"}
      }
    },
    "ChatStreamingEndpointARN":{
      "type":"string",
      "max":350,
      "min":1
    },
    "ClaimPhoneNumberRequest":{
      "type":"structure",
      "required":["PhoneNumber"],
      "members":{
        "TargetArn":{"shape":"ARN"},
        "InstanceId":{"shape":"InstanceId"},
        "PhoneNumber":{"shape":"PhoneNumber"},
        "PhoneNumberDescription":{"shape":"PhoneNumberDescription"},
        "Tags":{"shape":"TagMap"},
        "ClientToken":{
          "shape":"ClientToken",
          "idempotencyToken":true
        }
      }
    },
    "ClaimPhoneNumberResponse":{
      "type":"structure",
      "members":{
        "PhoneNumberId":{"shape":"PhoneNumberId"},
        "PhoneNumberArn":{"shape":"ARN"}
      }
    },
    "ClaimedPhoneNumberSummary":{
      "type":"structure",
      "members":{
        "PhoneNumberId":{"shape":"PhoneNumberId"},
        "PhoneNumberArn":{"shape":"ARN"},
        "PhoneNumber":{"shape":"PhoneNumber"},
        "PhoneNumberCountryCode":{"shape":"PhoneNumberCountryCode"},
        "PhoneNumberType":{"shape":"PhoneNumberType"},
        "PhoneNumberDescription":{"shape":"PhoneNumberDescription"},
        "TargetArn":{"shape":"ARN"},
        "InstanceId":{"shape":"InstanceId"},
        "Tags":{"shape":"TagMap"},
        "PhoneNumberStatus":{"shape":"PhoneNumberStatus"},
        "SourcePhoneNumberArn":{"shape":"ARN"}
      }
    },
    "ClientToken":{
      "type":"string",
      "max":500
    },
    "CommonNameLength127":{
      "type":"string",
      "max":127,
      "min":1
    },
    "Comparison":{
      "type":"string",
      "enum":["LT"]
    },
    "Concurrency":{
      "type":"integer",
      "max":10,
      "min":1
    },
    "ConflictException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
      },
      "error":{"httpStatusCode":409},
      "exception":true
    },
    "ConnectionData":{
      "type":"structure",
      "members":{
        "Attendee":{"shape":"Attendee"},
        "Meeting":{"shape":"Meeting"}
      }
    },
    "Contact":{
      "type":"structure",
      "members":{
        "Arn":{"shape":"ARN"},
        "Id":{"shape":"ContactId"},
        "InitialContactId":{"shape":"ContactId"},
        "PreviousContactId":{"shape":"ContactId"},
        "InitiationMethod":{"shape":"ContactInitiationMethod"},
        "Name":{"shape":"Name"},
        "Description":{"shape":"Description"},
        "Channel":{"shape":"Channel"},
        "QueueInfo":{"shape":"QueueInfo"},
        "AgentInfo":{"shape":"AgentInfo"},
        "InitiationTimestamp":{"shape":"timestamp"},
        "DisconnectTimestamp":{"shape":"timestamp"},
        "LastUpdateTimestamp":{"shape":"timestamp"},
        "LastPausedTimestamp":{"shape":"timestamp"},
        "LastResumedTimestamp":{"shape":"timestamp"},
        "TotalPauseCount":{"shape":"TotalPauseCount"},
        "TotalPauseDurationInSeconds":{"shape":"TotalPauseDurationInSeconds"},
        "ScheduledTimestamp":{"shape":"timestamp"},
        "RelatedContactId":{"shape":"ContactId"},
        "WisdomInfo":{"shape":"WisdomInfo"},
        "QueueTimeAdjustmentSeconds":{"shape":"QueueTimeAdjustmentSeconds"},
        "QueuePriority":{"shape":"QueuePriority"},
        "Tags":{"shape":"ContactTagMap"}
      }
    },
    "ContactAnalysis":{
      "type":"structure",
      "members":{
        "Transcript":{"shape":"Transcript"}
      }
    },
    "ContactDataRequest":{
      "type":"structure",
      "members":{
        "SystemEndpoint":{"shape":"Endpoint"},
        "CustomerEndpoint":{"shape":"Endpoint"},
        "RequestIdentifier":{"shape":"RequestIdentifier"},
        "QueueId":{"shape":"QueueId"},
        "Attributes":{"shape":"Attributes"},
        "Campaign":{"shape":"Campaign"}
      }
    },
    "ContactDataRequestList":{
      "type":"list",
      "member":{"shape":"ContactDataRequest"},
      "max":25,
      "min":1
    },
    "ContactFilter":{
      "type":"structure",
      "members":{
        "ContactStates":{"shape":"ContactStates"}
      }
    },
    "ContactFlow":{
      "type":"structure",
      "members":{
        "Arn":{"shape":"ARN"},
        "Id":{"shape":"ContactFlowId"},
        "Name":{"shape":"ContactFlowName"},
        "Type":{"shape":"ContactFlowType"},
        "State":{"shape":"ContactFlowState"},
        "Description":{"shape":"ContactFlowDescription"},
        "Content":{"shape":"ContactFlowContent"},
        "Tags":{"shape":"TagMap"}
      }
    },
    "ContactFlowContent":{"type":"string"},
    "ContactFlowDescription":{"type":"string"},
    "ContactFlowId":{
      "type":"string",
      "max":500
    },
    "ContactFlowModule":{
      "type":"structure",
      "members":{
        "Arn":{"shape":"ARN"},
        "Id":{"shape":"ContactFlowModuleId"},
        "Name":{"shape":"ContactFlowModuleName"},
        "Content":{"shape":"ContactFlowModuleContent"},
        "Description":{"shape":"ContactFlowModuleDescription"},
        "State":{"shape":"ContactFlowModuleState"},
        "Status":{"shape":"ContactFlowModuleStatus"},
        "Tags":{"shape":"TagMap"}
      }
    },
    "ContactFlowModuleContent":{
      "type":"string",
      "max":256000,
      "min":1
    },
    "ContactFlowModuleDescription":{
      "type":"string",
      "max":500,
      "min":0,
      "pattern":".*\\S.*"
    },
    "ContactFlowModuleId":{
      "type":"string",
      "max":256,
      "min":1
    },
    "ContactFlowModuleName":{
      "type":"string",
      "max":127,
      "min":1,
      "pattern":".*\\S.*"
    },
    "ContactFlowModuleState":{
      "type":"string",
      "enum":[
        "ACTIVE",
        "ARCHIVED"
      ]
    },
    "ContactFlowModuleStatus":{
      "type":"string",
      "enum":[
        "PUBLISHED",
        "SAVED"
      ]
    },
    "ContactFlowModuleSummary":{
      "type":"structure",
      "members":{
        "Id":{"shape":"ContactFlowModuleId"},
        "Arn":{"shape":"ARN"},
        "Name":{"shape":"ContactFlowModuleName"},
        "State":{"shape":"ContactFlowModuleState"}
      }
    },
    "ContactFlowModulesSummaryList":{
      "type":"list",
      "member":{"shape":"ContactFlowModuleSummary"}
    },
    "ContactFlowName":{
      "type":"string",
      "min":1
    },
    "ContactFlowNotPublishedException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
      },
      "error":{"httpStatusCode":404},
      "exception":true
    },
    "ContactFlowState":{
      "type":"string",
      "enum":[
        "ACTIVE",
        "ARCHIVED"
      ]
    },
    "ContactFlowSummary":{
      "type":"structure",
      "members":{
        "Id":{"shape":"ContactFlowId"},
        "Arn":{"shape":"ARN"},
        "Name":{"shape":"ContactFlowName"},
        "ContactFlowType":{"shape":"ContactFlowType"},
        "ContactFlowState":{"shape":"ContactFlowState"}
      }
    },
    "ContactFlowSummaryList":{
      "type":"list",
      "member":{"shape":"ContactFlowSummary"}
    },
    "ContactFlowType":{
      "type":"string",
      "enum":[
        "CONTACT_FLOW",
        "CUSTOMER_QUEUE",
        "CUSTOMER_HOLD",
        "CUSTOMER_WHISPER",
        "AGENT_HOLD",
        "AGENT_WHISPER",
        "OUTBOUND_WHISPER",
        "AGENT_TRANSFER",
        "QUEUE_TRANSFER"
      ]
    },
    "ContactFlowTypes":{
      "type":"list",
      "member":{"shape":"ContactFlowType"},
      "max":10
    },
    "ContactId":{
      "type":"string",
      "max":256,
      "min":1
    },
    "ContactInitiationMethod":{
      "type":"string",
      "enum":[
        "INBOUND",
        "OUTBOUND",
        "TRANSFER",
        "QUEUE_TRANSFER",
        "CALLBACK",
        "API",
        "DISCONNECT",
        "MONITOR",
        "EXTERNAL_OUTBOUND"
      ]
    },
    "ContactNotFoundException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
      },
      "error":{"httpStatusCode":410},
      "exception":true
    },
    "ContactReferences":{
      "type":"map",
      "key":{"shape":"ReferenceKey"},
      "value":{"shape":"Reference"}
    },
    "ContactSearchSummary":{
      "type":"structure",
      "members":{
        "Arn":{"shape":"ARN"},
        "Id":{"shape":"ContactId"},
        "InitialContactId":{"shape":"ContactId"},
        "PreviousContactId":{"shape":"ContactId"},
        "InitiationMethod":{"shape":"ContactInitiationMethod"},
        "Channel":{"shape":"Channel"},
        "QueueInfo":{"shape":"ContactSearchSummaryQueueInfo"},
        "AgentInfo":{"shape":"ContactSearchSummaryAgentInfo"},
        "InitiationTimestamp":{"shape":"timestamp"},
        "DisconnectTimestamp":{"shape":"timestamp"},
        "ScheduledTimestamp":{"shape":"timestamp"}
      }
    },
    "ContactSearchSummaryAgentInfo":{
      "type":"structure",
      "members":{
        "Id":{"shape":"AgentResourceId"},
        "ConnectedToAgentTimestamp":{"shape":"timestamp"}
      }
    },
    "ContactSearchSummaryQueueInfo":{
      "type":"structure",
      "members":{
        "Id":{"shape":"QueueId"},
        "EnqueueTimestamp":{"shape":"timestamp"}
      }
    },
    "ContactState":{
      "type":"string",
      "enum":[
        "INCOMING",
        "PENDING",
        "CONNECTING",
        "CONNECTED",
        "CONNECTED_ONHOLD",
        "MISSED",
        "ERROR",
        "ENDED",
        "REJECTED"
      ]
    },
    "ContactStates":{
      "type":"list",
      "member":{"shape":"ContactState"},
      "max":9
    },
    "ContactTagKey":{
      "type":"string",
      "max":128,
      "min":1,
      "pattern":"^(?!aws:)[a-zA-Z+-=._:/]+$"
    },
    "ContactTagKeys":{
      "type":"list",
      "member":{"shape":"ContactTagKey"},
      "max":6,
      "min":1
    },
    "ContactTagMap":{
      "type":"map",
      "key":{"shape":"ContactTagKey"},
      "value":{"shape":"ContactTagValue"},
      "max":6,
      "min":1
    },
    "ContactTagValue":{
      "type":"string",
      "max":256
    },
    "Contacts":{
      "type":"list",
      "member":{"shape":"ContactSearchSummary"}
    },
    "Content":{
      "type":"string",
      "max":1024,
      "min":1
    },
    "ContentType":{
      "type":"string",
      "max":255,
      "min":1
    },
    "ControlPlaneTagFilter":{
      "type":"structure",
      "members":{
        "OrConditions":{"shape":"TagOrConditionList"},
        "AndConditions":{"shape":"TagAndConditionList"},
        "TagCondition":{"shape":"TagCondition"}
      }
    },
    "CreateAgentStatusRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "Name",
        "State"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "Name":{"shape":"AgentStatusName"},
        "Description":{"shape":"AgentStatusDescription"},
        "State":{"shape":"AgentStatusState"},
        "DisplayOrder":{
          "shape":"AgentStatusOrderNumber",
          "box":true
        },
        "Tags":{"shape":"TagMap"}
      }
    },
    "CreateAgentStatusResponse":{
      "type":"structure",
      "members":{
        "AgentStatusARN":{"shape":"ARN"},
        "AgentStatusId":{"shape":"AgentStatusId"}
      }
    },
    "CreateCaseActionDefinition":{
      "type":"structure",
      "required":[
        "Fields",
        "TemplateId"
      ],
      "members":{
        "Fields":{"shape":"FieldValues"},
        "TemplateId":{"shape":"TemplateId"}
      }
    },
    "CreateContactFlowModuleRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "Name",
        "Content"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "Name":{"shape":"ContactFlowModuleName"},
        "Description":{"shape":"ContactFlowModuleDescription"},
        "Content":{"shape":"ContactFlowModuleContent"},
        "Tags":{"shape":"TagMap"},
        "ClientToken":{
          "shape":"ClientToken",
          "idempotencyToken":true
        }
      }
    },
    "CreateContactFlowModuleResponse":{
      "type":"structure",
      "members":{
        "Id":{"shape":"ContactFlowModuleId"},
        "Arn":{"shape":"ARN"}
      }
    },
    "CreateContactFlowRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "Name",
        "Type",
        "Content"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "Name":{"shape":"ContactFlowName"},
        "Type":{"shape":"ContactFlowType"},
        "Description":{"shape":"ContactFlowDescription"},
        "Content":{"shape":"ContactFlowContent"},
        "Tags":{"shape":"TagMap"}
      }
    },
    "CreateContactFlowResponse":{
      "type":"structure",
      "members":{
        "ContactFlowId":{"shape":"ContactFlowId"},
        "ContactFlowArn":{"shape":"ARN"}
      }
    },
    "CreateEvaluationFormRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "Title",
        "Items"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "Title":{"shape":"EvaluationFormTitle"},
        "Description":{"shape":"EvaluationFormDescription"},
        "Items":{"shape":"EvaluationFormItemsList"},
        "ScoringStrategy":{"shape":"EvaluationFormScoringStrategy"},
        "ClientToken":{
          "shape":"ClientToken",
          "idempotencyToken":true
        }
      }
    },
    "CreateEvaluationFormResponse":{
      "type":"structure",
      "required":[
        "EvaluationFormId",
        "EvaluationFormArn"
      ],
      "members":{
        "EvaluationFormId":{"shape":"ResourceId"},
        "EvaluationFormArn":{"shape":"ARN"}
      }
    },
    "CreateHoursOfOperationRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "Name",
        "TimeZone",
        "Config"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "Name":{"shape":"CommonNameLength127"},
        "Description":{"shape":"HoursOfOperationDescription"},
        "TimeZone":{"shape":"TimeZone"},
        "Config":{"shape":"HoursOfOperationConfigList"},
        "Tags":{"shape":"TagMap"}
      }
    },
    "CreateHoursOfOperationResponse":{
      "type":"structure",
      "members":{
        "HoursOfOperationId":{"shape":"HoursOfOperationId"},
        "HoursOfOperationArn":{"shape":"ARN"}
      }
    },
    "CreateInstanceRequest":{
      "type":"structure",
      "required":[
        "IdentityManagementType",
        "InboundCallsEnabled",
        "OutboundCallsEnabled"
      ],
      "members":{
        "ClientToken":{"shape":"ClientToken"},
        "IdentityManagementType":{"shape":"DirectoryType"},
        "InstanceAlias":{"shape":"DirectoryAlias"},
        "DirectoryId":{"shape":"DirectoryId"},
        "InboundCallsEnabled":{"shape":"InboundCallsEnabled"},
        "OutboundCallsEnabled":{"shape":"OutboundCallsEnabled"},
        "Tags":{"shape":"TagMap"}
      }
    },
    "CreateInstanceResponse":{
      "type":"structure",
      "members":{
        "Id":{"shape":"InstanceId"},
        "Arn":{"shape":"ARN"}
      }
    },
    "CreateIntegrationAssociationRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "IntegrationType",
        "IntegrationArn"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "IntegrationType":{"shape":"IntegrationType"},
        "IntegrationArn":{"shape":"ARN"},
        "SourceApplicationUrl":{"shape":"URI"},
        "SourceApplicationName":{"shape":"SourceApplicationName"},
        "SourceType":{"shape":"SourceType"},
        "Tags":{"shape":"TagMap"}
      }
    },
    "CreateIntegrationAssociationResponse":{
      "type":"structure",
      "members":{
        "IntegrationAssociationId":{"shape":"IntegrationAssociationId"},
        "IntegrationAssociationArn":{"shape":"ARN"}
      }
    },
    "CreateParticipantRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactId",
        "ParticipantDetails"
      ],
      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "ContactId":{"shape":"ContactId"},
        "ClientToken":{
          "shape":"ClientToken",
          "idempotencyToken":true
        },
        "ParticipantDetails":{"shape":"ParticipantDetailsToAdd"}
      }
    },
    "CreateParticipantResponse":{
      "type":"structure",
      "members":{
        "ParticipantCredentials":{"shape":"ParticipantTokenCredentials"},
        "ParticipantId":{"shape":"ParticipantId"}
      }
    },
    "CreatePersistentContactAssociationRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "InitialContactId",
        "RehydrationType",
        "SourceContactId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "InitialContactId":{
          "shape":"ContactId",
          "location":"uri",
          "locationName":"InitialContactId"
        },
        "RehydrationType":{"shape":"RehydrationType"},
        "SourceContactId":{"shape":"ContactId"},
        "ClientToken":{"shape":"ClientToken"}
      }
    },
    "CreatePersistentContactAssociationResponse":{
      "type":"structure",
      "members":{
        "ContinuedFromContactId":{"shape":"ContactId"}
      }
    },
    "CreatePredefinedAttributeRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "Name",
        "Values"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "Name":{"shape":"PredefinedAttributeName"},
        "Values":{"shape":"PredefinedAttributeValues"}
      }
    },
    "CreatePromptRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "Name",
        "S3Uri"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "Name":{"shape":"CommonNameLength127"},
        "Description":{"shape":"PromptDescription"},
        "S3Uri":{"shape":"S3Uri"},
        "Tags":{"shape":"TagMap"}
      }
    },
    "CreatePromptResponse":{
      "type":"structure",
      "members":{
        "PromptARN":{"shape":"ARN"},
        "PromptId":{"shape":"PromptId"}
      }
    },
    "CreateQueueRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "Name",
        "HoursOfOperationId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "Name":{"shape":"CommonNameLength127"},
        "Description":{"shape":"QueueDescription"},
        "OutboundCallerConfig":{"shape":"OutboundCallerConfig"},
        "HoursOfOperationId":{"shape":"HoursOfOperationId"},
        "MaxContacts":{
          "shape":"QueueMaxContacts",
          "box":true
        },
        "QuickConnectIds":{"shape":"QuickConnectsList"},
        "Tags":{"shape":"TagMap"}
      }
    },
    "CreateQueueResponse":{
      "type":"structure",
      "members":{
        "QueueArn":{"shape":"ARN"},
        "QueueId":{"shape":"QueueId"}
      }
    },
    "CreateQuickConnectRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "Name",
        "QuickConnectConfig"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "Name":{"shape":"QuickConnectName"},
        "Description":{"shape":"QuickConnectDescription"},
        "QuickConnectConfig":{"shape":"QuickConnectConfig"},
        "Tags":{"shape":"TagMap"}
      }
    },
    "CreateQuickConnectResponse":{
      "type":"structure",
      "members":{
        "QuickConnectARN":{"shape":"ARN"},
        "QuickConnectId":{"shape":"QuickConnectId"}
      }
    },
    "CreateRoutingProfileRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "Name",
        "Description",
        "DefaultOutboundQueueId",
        "MediaConcurrencies"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "Name":{"shape":"RoutingProfileName"},
        "Description":{"shape":"RoutingProfileDescription"},
        "DefaultOutboundQueueId":{"shape":"QueueId"},
        "QueueConfigs":{"shape":"RoutingProfileQueueConfigList"},
        "MediaConcurrencies":{"shape":"MediaConcurrencies"},
        "Tags":{"shape":"TagMap"},
        "AgentAvailabilityTimer":{"shape":"AgentAvailabilityTimer"}
      }
    },
    "CreateRoutingProfileResponse":{
      "type":"structure",
      "members":{
        "RoutingProfileArn":{"shape":"ARN"},
        "RoutingProfileId":{"shape":"RoutingProfileId"}
      }
    },
    "CreateRuleRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "Name",
        "TriggerEventSource",
        "Function",
        "Actions",
        "PublishStatus"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "Name":{"shape":"RuleName"},
        "TriggerEventSource":{"shape":"RuleTriggerEventSource"},
        "Function":{"shape":"RuleFunction"},
        "Actions":{"shape":"RuleActions"},
        "PublishStatus":{"shape":"RulePublishStatus"},
        "ClientToken":{
          "shape":"ClientToken",
          "idempotencyToken":true
        }
      }
    },
    "CreateRuleResponse":{
      "type":"structure",
      "required":[
        "RuleArn",
        "RuleId"
      ],
      "members":{
        "RuleArn":{"shape":"ARN"},
        "RuleId":{"shape":"RuleId"}
      }
    },
    "CreateSecurityProfileName":{
      "type":"string",
      "max":127,
      "min":1,
      "pattern":"^[ a-zA-Z0-9_@-]+$"
    },
    "CreateSecurityProfileRequest":{
      "type":"structure",
      "required":[
        "SecurityProfileName",
        "InstanceId"
      ],
      "members":{
        "SecurityProfileName":{"shape":"CreateSecurityProfileName"},
        "Description":{"shape":"SecurityProfileDescription"},
        "Permissions":{"shape":"PermissionsList"},
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "Tags":{"shape":"TagMap"},
        "AllowedAccessControlTags":{"shape":"AllowedAccessControlTags"},
        "TagRestrictedResources":{"shape":"TagRestrictedResourceList"},
        "Applications":{"shape":"Applications"}
      }
    },
    "CreateSecurityProfileResponse":{
      "type":"structure",
      "members":{
        "SecurityProfileId":{"shape":"SecurityProfileId"},
        "SecurityProfileArn":{"shape":"ARN"}
      }
    },
    "CreateTaskTemplateRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "Name",
        "Fields"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "Name":{"shape":"TaskTemplateName"},
        "Description":{"shape":"TaskTemplateDescription"},
        "ContactFlowId":{"shape":"ContactFlowId"},
        "Constraints":{"shape":"TaskTemplateConstraints"},
        "Defaults":{"shape":"TaskTemplateDefaults"},
        "Status":{"shape":"TaskTemplateStatus"},
        "Fields":{"shape":"TaskTemplateFields"},
        "ClientToken":{
          "shape":"ClientToken",
          "idempotencyToken":true
        }
      }
    },
    "CreateTaskTemplateResponse":{
      "type":"structure",
      "required":[
        "Id",
        "Arn"
      ],
      "members":{
        "Id":{"shape":"TaskTemplateId"},
        "Arn":{"shape":"TaskTemplateArn"}
      }
    },
    "CreateTrafficDistributionGroupRequest":{
      "type":"structure",
      "required":[
        "Name",
        "InstanceId"
      ],
      "members":{
        "Name":{"shape":"Name128"},
        "Description":{"shape":"Description250"},
        "InstanceId":{"shape":"InstanceIdOrArn"},
        "ClientToken":{
          "shape":"ClientToken",
          "idempotencyToken":true
        },
        "Tags":{"shape":"TagMap"}
      }
    },
    "CreateTrafficDistributionGroupResponse":{
      "type":"structure",
      "members":{
        "Id":{"shape":"TrafficDistributionGroupId"},
        "Arn":{"shape":"TrafficDistributionGroupArn"}
      }
    },
    "CreateUseCaseRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "IntegrationAssociationId",
        "UseCaseType"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "IntegrationAssociationId":{
          "shape":"IntegrationAssociationId",
          "location":"uri",
          "locationName":"IntegrationAssociationId"
        },
        "UseCaseType":{"shape":"UseCaseType"},
        "Tags":{"shape":"TagMap"}
      }
    },
    "CreateUseCaseResponse":{
      "type":"structure",
      "members":{
        "UseCaseId":{"shape":"UseCaseId"},
        "UseCaseArn":{"shape":"ARN"}
      }
    },
    "CreateUserHierarchyGroupRequest":{
      "type":"structure",
      "required":[
        "Name",
        "InstanceId"
      ],
      "members":{
        "Name":{"shape":"HierarchyGroupName"},
        "ParentGroupId":{"shape":"HierarchyGroupId"},
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "Tags":{"shape":"TagMap"}
      }
    },
    "CreateUserHierarchyGroupResponse":{
      "type":"structure",
      "members":{
        "HierarchyGroupId":{"shape":"HierarchyGroupId"},
        "HierarchyGroupArn":{"shape":"ARN"}
      }
    },
    "CreateUserRequest":{
      "type":"structure",
      "required":[
        "Username",
        "PhoneConfig",
        "SecurityProfileIds",
        "RoutingProfileId",
        "InstanceId"
      ],
      "members":{
        "Username":{"shape":"AgentUsername"},
        "Password":{"shape":"Password"},
        "IdentityInfo":{"shape":"UserIdentityInfo"},
        "PhoneConfig":{"shape":"UserPhoneConfig"},
        "DirectoryUserId":{"shape":"DirectoryUserId"},
        "SecurityProfileIds":{"shape":"SecurityProfileIds"},
        "RoutingProfileId":{"shape":"RoutingProfileId"},
        "HierarchyGroupId":{"shape":"HierarchyGroupId"},
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "Tags":{"shape":"TagMap"}
      }
    },
    "CreateUserResponse":{
      "type":"structure",
      "members":{
        "UserId":{"shape":"UserId"},
        "UserArn":{"shape":"ARN"}
      }
    },
    "CreateViewRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "Status",
        "Content",
        "Name"
      ],
      "members":{
        "InstanceId":{
          "shape":"ViewsInstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ClientToken":{"shape":"ViewsClientToken"},
        "Status":{"shape":"ViewStatus"},
        "Content":{"shape":"ViewInputContent"},
        "Description":{"shape":"ViewDescription"},
        "Name":{"shape":"ViewName"},
        "Tags":{"shape":"TagMap"}
      }
    },
    "CreateViewResponse":{
      "type":"structure",
      "members":{
        "View":{"shape":"View"}
      }
    },
    "CreateViewVersionRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ViewId"
      ],
      "members":{
        "InstanceId":{
          "shape":"ViewsInstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ViewId":{
          "shape":"ViewId",
          "location":"uri",
          "locationName":"ViewId"
        },
        "VersionDescription":{"shape":"ViewDescription"},
        "ViewContentSha256":{"shape":"ViewContentSha256"}
      }
    },
    "CreateViewVersionResponse":{
      "type":"structure",
      "members":{
        "View":{"shape":"View"}
      }
    },
    "CreateVocabularyRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "VocabularyName",
        "LanguageCode",
        "Content"
      ],
      "members":{
        "ClientToken":{
          "shape":"ClientToken",
          "idempotencyToken":true
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "VocabularyName":{"shape":"VocabularyName"},
        "LanguageCode":{"shape":"VocabularyLanguageCode"},
        "Content":{"shape":"VocabularyContent"},
        "Tags":{"shape":"TagMap"}
      }
    },
    "CreateVocabularyResponse":{
      "type":"structure",
      "required":[
        "VocabularyArn",
        "VocabularyId",
        "State"
      ],
      "members":{
        "VocabularyArn":{"shape":"ARN"},
        "VocabularyId":{"shape":"VocabularyId"},
        "State":{"shape":"VocabularyState"}
      }
    },
    "Credentials":{
      "type":"structure",
      "members":{
        "AccessToken":{"shape":"SecurityToken"},
        "AccessTokenExpiration":{"shape":"timestamp"},
        "RefreshToken":{"shape":"SecurityToken"},
        "RefreshTokenExpiration":{"shape":"timestamp"}
      },
      "sensitive":true
    },
    "CrossChannelBehavior":{
      "type":"structure",
      "required":["BehaviorType"],
      "members":{
        "BehaviorType":{"shape":"BehaviorType"}
      }
    },
    "CurrentMetric":{
      "type":"structure",
      "members":{
        "Name":{"shape":"CurrentMetricName"},
        "Unit":{"shape":"Unit"}
      }
    },
    "CurrentMetricData":{
      "type":"structure",
      "members":{
        "Metric":{"shape":"CurrentMetric"},
        "Value":{
          "shape":"Value",
          "box":true
        }
      }
    },
    "CurrentMetricDataCollections":{
      "type":"list",
      "member":{"shape":"CurrentMetricData"}
    },
    "CurrentMetricName":{
      "type":"string",
      "enum":[
        "AGENTS_ONLINE",
        "AGENTS_AVAILABLE",
        "AGENTS_ON_CALL",
        "AGENTS_NON_PRODUCTIVE",
        "AGENTS_AFTER_CONTACT_WORK",
        "AGENTS_ERROR",
        "AGENTS_STAFFED",
        "CONTACTS_IN_QUEUE",
        "OLDEST_CONTACT_AGE",
        "CONTACTS_SCHEDULED",
        "AGENTS_ON_CONTACT",
        "SLOTS_ACTIVE",
        "SLOTS_AVAILABLE"
      ]
    },
    "CurrentMetricResult":{
      "type":"structure",
      "members":{
        "Dimensions":{"shape":"Dimensions"},
        "Collections":{"shape":"CurrentMetricDataCollections"}
      }
    },
    "CurrentMetricResults":{
      "type":"list",
      "member":{"shape":"CurrentMetricResult"}
    },
    "CurrentMetricSortCriteria":{
      "type":"structure",
      "members":{
        "SortByMetric":{"shape":"CurrentMetricName"},
        "SortOrder":{"shape":"SortOrder"}
      }
    },
    "CurrentMetricSortCriteriaMaxOne":{
      "type":"list",
      "member":{"shape":"CurrentMetricSortCriteria"},
      "max":1,
      "min":0
    },
    "CurrentMetrics":{
      "type":"list",
      "member":{"shape":"CurrentMetric"}
    },
    "DataSetId":{
      "type":"string",
      "max":255,
      "min":1
    },
    "DataSetIds":{
      "type":"list",
      "member":{"shape":"DataSetId"}
    },
    "DateReference":{
      "type":"structure",
      "members":{
        "Name":{"shape":"ReferenceKey"},
        "Value":{"shape":"ReferenceValue"}
      }
    },
    "DeactivateEvaluationFormRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "EvaluationFormId",
        "EvaluationFormVersion"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "EvaluationFormId":{
          "shape":"ResourceId",
          "location":"uri",
          "locationName":"EvaluationFormId"
        },
        "EvaluationFormVersion":{"shape":"VersionNumber"}
      }
    },
    "DeactivateEvaluationFormResponse":{
      "type":"structure",
      "required":[
        "EvaluationFormId",
        "EvaluationFormArn",
        "EvaluationFormVersion"
      ],
      "members":{
        "EvaluationFormId":{"shape":"ResourceId"},
        "EvaluationFormArn":{"shape":"ARN"},
        "EvaluationFormVersion":{"shape":"VersionNumber"}
      }
    },
    "DefaultVocabulary":{
      "type":"structure",
      "required":[
        "InstanceId",
        "LanguageCode",
        "VocabularyId",
        "VocabularyName"
      ],
      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "LanguageCode":{"shape":"VocabularyLanguageCode"},
        "VocabularyId":{"shape":"VocabularyId"},
        "VocabularyName":{"shape":"VocabularyName"}
      }
    },
    "DefaultVocabularyList":{
      "type":"list",
      "member":{"shape":"DefaultVocabulary"}
    },
    "Delay":{
      "type":"integer",
      "max":9999,
      "min":0
    },
    "DeleteContactEvaluationRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "EvaluationId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "EvaluationId":{
          "shape":"ResourceId",
          "location":"uri",
          "locationName":"EvaluationId"
        }
      }
    },
    "DeleteContactFlowModuleRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactFlowModuleId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ContactFlowModuleId":{
          "shape":"ContactFlowModuleId",
          "location":"uri",
          "locationName":"ContactFlowModuleId"
        }
      }
    },
    "DeleteContactFlowModuleResponse":{
      "type":"structure",
      "members":{
      }
    },
    "DeleteContactFlowRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactFlowId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ContactFlowId":{
          "shape":"ContactFlowId",
          "location":"uri",
          "locationName":"ContactFlowId"
        }
      }
    },
    "DeleteContactFlowResponse":{
      "type":"structure",
      "members":{
      }
    },
    "DeleteEvaluationFormRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "EvaluationFormId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "EvaluationFormId":{
          "shape":"ResourceId",
          "location":"uri",
          "locationName":"EvaluationFormId"
        },
        "EvaluationFormVersion":{
          "shape":"VersionNumber",
          "box":true,
          "location":"querystring",
          "locationName":"version"
        }
      }
    },
    "DeleteHoursOfOperationRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "HoursOfOperationId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "HoursOfOperationId":{
          "shape":"HoursOfOperationId",
          "location":"uri",
          "locationName":"HoursOfOperationId"
        }
      }
    },
    "DeleteInstanceRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "DeleteIntegrationAssociationRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "IntegrationAssociationId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "IntegrationAssociationId":{
          "shape":"IntegrationAssociationId",
          "location":"uri",
          "locationName":"IntegrationAssociationId"
        }
      }
    },
    "DeletePredefinedAttributeRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "Name"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "Name":{
          "shape":"PredefinedAttributeName",
          "location":"uri",
          "locationName":"Name"
        }
      }
    },
    "DeletePromptRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "PromptId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "PromptId":{
          "shape":"PromptId",
          "location":"uri",
          "locationName":"PromptId"
        }
      }
    },
    "DeleteQueueRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "QueueId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "QueueId":{
          "shape":"QueueId",
          "location":"uri",
          "locationName":"QueueId"
        }
      }
    },
    "DeleteQuickConnectRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "QuickConnectId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "QuickConnectId":{
          "shape":"QuickConnectId",
          "location":"uri",
          "locationName":"QuickConnectId"
        }
      }
    },
    "DeleteRoutingProfileRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "RoutingProfileId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "RoutingProfileId":{
          "shape":"RoutingProfileId",
          "location":"uri",
          "locationName":"RoutingProfileId"
        }
      }
    },
    "DeleteRuleRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "RuleId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "RuleId":{
          "shape":"RuleId",
          "location":"uri",
          "locationName":"RuleId"
        }
      }
    },
    "DeleteSecurityProfileRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "SecurityProfileId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "SecurityProfileId":{
          "shape":"SecurityProfileId",
          "location":"uri",
          "locationName":"SecurityProfileId"
        }
      }
    },
    "DeleteTaskTemplateRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "TaskTemplateId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "TaskTemplateId":{
          "shape":"TaskTemplateId",
          "location":"uri",
          "locationName":"TaskTemplateId"
        }
      }
    },
    "DeleteTaskTemplateResponse":{
      "type":"structure",
      "members":{
      }
    },
    "DeleteTrafficDistributionGroupRequest":{
      "type":"structure",
      "required":["TrafficDistributionGroupId"],
      "members":{
        "TrafficDistributionGroupId":{
          "shape":"TrafficDistributionGroupIdOrArn",
          "location":"uri",
          "locationName":"TrafficDistributionGroupId"
        }
      }
    },
    "DeleteTrafficDistributionGroupResponse":{
      "type":"structure",
      "members":{
      }
    },
    "DeleteUseCaseRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "IntegrationAssociationId",
        "UseCaseId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "IntegrationAssociationId":{
          "shape":"IntegrationAssociationId",
          "location":"uri",
          "locationName":"IntegrationAssociationId"
        },
        "UseCaseId":{
          "shape":"UseCaseId",
          "location":"uri",
          "locationName":"UseCaseId"
        }
      }
    },
    "DeleteUserHierarchyGroupRequest":{
      "type":"structure",
      "required":[
        "HierarchyGroupId",
        "InstanceId"
      ],
      "members":{
        "HierarchyGroupId":{
          "shape":"HierarchyGroupId",
          "location":"uri",
          "locationName":"HierarchyGroupId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "DeleteUserRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "UserId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "UserId":{
          "shape":"UserId",
          "location":"uri",
          "locationName":"UserId"
        }
      }
    },
    "DeleteViewRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ViewId"
      ],
      "members":{
        "InstanceId":{
          "shape":"ViewsInstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ViewId":{
          "shape":"ViewId",
          "location":"uri",
          "locationName":"ViewId"
        }
      }
    },
    "DeleteViewResponse":{
      "type":"structure",
      "members":{
      }
    },
    "DeleteViewVersionRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ViewId",
        "ViewVersion"
      ],
      "members":{
        "InstanceId":{
          "shape":"ViewsInstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ViewId":{
          "shape":"ViewId",
          "location":"uri",
          "locationName":"ViewId"
        },
        "ViewVersion":{
          "shape":"ViewVersion",
          "location":"uri",
          "locationName":"ViewVersion"
        }
      }
    },
    "DeleteViewVersionResponse":{
      "type":"structure",
      "members":{
      }
    },
    "DeleteVocabularyRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "VocabularyId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "VocabularyId":{
          "shape":"VocabularyId",
          "location":"uri",
          "locationName":"VocabularyId"
        }
      }
    },
    "DeleteVocabularyResponse":{
      "type":"structure",
      "required":[
        "VocabularyArn",
        "VocabularyId",
        "State"
      ],
      "members":{
        "VocabularyArn":{"shape":"ARN"},
        "VocabularyId":{"shape":"VocabularyId"},
        "State":{"shape":"VocabularyState"}
      }
    },
    "DescribeAgentStatusRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "AgentStatusId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "AgentStatusId":{
          "shape":"AgentStatusId",
          "location":"uri",
          "locationName":"AgentStatusId"
        }
      }
    },
    "DescribeAgentStatusResponse":{
      "type":"structure",
      "members":{
        "AgentStatus":{"shape":"AgentStatus"}
      }
    },
    "DescribeContactEvaluationRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "EvaluationId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "EvaluationId":{
          "shape":"ResourceId",
          "location":"uri",
          "locationName":"EvaluationId"
        }
      }
    },
    "DescribeContactEvaluationResponse":{
      "type":"structure",
      "required":[
        "Evaluation",
        "EvaluationForm"
      ],
      "members":{
        "Evaluation":{"shape":"Evaluation"},
        "EvaluationForm":{"shape":"EvaluationFormContent"}
      }
    },
    "DescribeContactFlowModuleRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactFlowModuleId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ContactFlowModuleId":{
          "shape":"ContactFlowModuleId",
          "location":"uri",
          "locationName":"ContactFlowModuleId"
        }
      }
    },
    "DescribeContactFlowModuleResponse":{
      "type":"structure",
      "members":{
        "ContactFlowModule":{"shape":"ContactFlowModule"}
      }
    },
    "DescribeContactFlowRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactFlowId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ContactFlowId":{
          "shape":"ContactFlowId",
          "location":"uri",
          "locationName":"ContactFlowId"
        }
      }
    },
    "DescribeContactFlowResponse":{
      "type":"structure",
      "members":{
        "ContactFlow":{"shape":"ContactFlow"}
      }
    },
    "DescribeContactRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ContactId":{
          "shape":"ContactId",
          "location":"uri",
          "locationName":"ContactId"
        }
      }
    },
    "DescribeContactResponse":{
      "type":"structure",
      "members":{
        "Contact":{"shape":"Contact"}
      }
    },
    "DescribeEvaluationFormRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "EvaluationFormId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "EvaluationFormId":{
          "shape":"ResourceId",
          "location":"uri",
          "locationName":"EvaluationFormId"
        },
        "EvaluationFormVersion":{
          "shape":"VersionNumber",
          "box":true,
          "location":"querystring",
          "locationName":"version"
        }
      }
    },
    "DescribeEvaluationFormResponse":{
      "type":"structure",
      "required":["EvaluationForm"],
      "members":{
        "EvaluationForm":{"shape":"EvaluationForm"}
      }
    },
    "DescribeHoursOfOperationRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "HoursOfOperationId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "HoursOfOperationId":{
          "shape":"HoursOfOperationId",
          "location":"uri",
          "locationName":"HoursOfOperationId"
        }
      }
    },
    "DescribeHoursOfOperationResponse":{
      "type":"structure",
      "members":{
        "HoursOfOperation":{"shape":"HoursOfOperation"}
      }
    },
    "DescribeInstanceAttributeRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "AttributeType"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "AttributeType":{
          "shape":"InstanceAttributeType",
          "location":"uri",
          "locationName":"AttributeType"
        }
      }
    },
    "DescribeInstanceAttributeResponse":{
      "type":"structure",
      "members":{
        "Attribute":{"shape":"Attribute"}
      }
    },
    "DescribeInstanceRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "DescribeInstanceResponse":{
      "type":"structure",
      "members":{
        "Instance":{"shape":"Instance"}
      }
    },
    "DescribeInstanceStorageConfigRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "AssociationId",
        "ResourceType"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "AssociationId":{
          "shape":"AssociationId",
          "location":"uri",
          "locationName":"AssociationId"
        },
        "ResourceType":{
          "shape":"InstanceStorageResourceType",
          "location":"querystring",
          "locationName":"resourceType"
        }
      }
    },
    "DescribeInstanceStorageConfigResponse":{
      "type":"structure",
      "members":{
        "StorageConfig":{"shape":"InstanceStorageConfig"}
      }
    },
    "DescribePhoneNumberRequest":{
      "type":"structure",
      "required":["PhoneNumberId"],
      "members":{
        "PhoneNumberId":{
          "shape":"PhoneNumberId",
          "location":"uri",
          "locationName":"PhoneNumberId"
        }
      }
    },
    "DescribePhoneNumberResponse":{
      "type":"structure",
      "members":{
        "ClaimedPhoneNumberSummary":{"shape":"ClaimedPhoneNumberSummary"}
      }
    },
    "DescribePredefinedAttributeRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "Name"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "Name":{
          "shape":"PredefinedAttributeName",
          "location":"uri",
          "locationName":"Name"
        }
      }
    },
    "DescribePredefinedAttributeResponse":{
      "type":"structure",
      "members":{
        "PredefinedAttribute":{"shape":"PredefinedAttribute"}
      }
    },
    "DescribePromptRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "PromptId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "PromptId":{
          "shape":"PromptId",
          "location":"uri",
          "locationName":"PromptId"
        }
      }
    },
    "DescribePromptResponse":{
      "type":"structure",
      "members":{
        "Prompt":{"shape":"Prompt"}
      }
    },
    "DescribeQueueRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "QueueId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "QueueId":{
          "shape":"QueueId",
          "location":"uri",
          "locationName":"QueueId"
        }
      }
    },
    "DescribeQueueResponse":{
      "type":"structure",
      "members":{
        "Queue":{"shape":"Queue"}
      }
    },
    "DescribeQuickConnectRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "QuickConnectId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "QuickConnectId":{
          "shape":"QuickConnectId",
          "location":"uri",
          "locationName":"QuickConnectId"
        }
      }
    },
    "DescribeQuickConnectResponse":{
      "type":"structure",
      "members":{
        "QuickConnect":{"shape":"QuickConnect"}
      }
    },
    "DescribeRoutingProfileRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "RoutingProfileId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "RoutingProfileId":{
          "shape":"RoutingProfileId",
          "location":"uri",
          "locationName":"RoutingProfileId"
        }
      }
    },
    "DescribeRoutingProfileResponse":{
      "type":"structure",
      "members":{
        "RoutingProfile":{"shape":"RoutingProfile"}
      }
    },
    "DescribeRuleRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "RuleId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "RuleId":{
          "shape":"RuleId",
          "location":"uri",
          "locationName":"RuleId"
        }
      }
    },
    "DescribeRuleResponse":{
      "type":"structure",
      "required":["Rule"],
      "members":{
        "Rule":{"shape":"Rule"}
      }
    },
    "DescribeSecurityProfileRequest":{
      "type":"structure",
      "required":[
        "SecurityProfileId",
        "InstanceId"
      ],
      "members":{
        "SecurityProfileId":{
          "shape":"SecurityProfileId",
          "location":"uri",
          "locationName":"SecurityProfileId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "DescribeSecurityProfileResponse":{
      "type":"structure",
      "members":{
        "SecurityProfile":{"shape":"SecurityProfile"}
      }
    },
    "DescribeTrafficDistributionGroupRequest":{
      "type":"structure",
      "required":["TrafficDistributionGroupId"],
      "members":{
        "TrafficDistributionGroupId":{
          "shape":"TrafficDistributionGroupIdOrArn",
          "location":"uri",
          "locationName":"TrafficDistributionGroupId"
        }
      }
    },
    "DescribeTrafficDistributionGroupResponse":{
      "type":"structure",
      "members":{
        "TrafficDistributionGroup":{"shape":"TrafficDistributionGroup"}
      }
    },
    "DescribeUserHierarchyGroupRequest":{
      "type":"structure",
      "required":[
        "HierarchyGroupId",
        "InstanceId"
      ],
      "members":{
        "HierarchyGroupId":{
          "shape":"HierarchyGroupId",
          "location":"uri",
          "locationName":"HierarchyGroupId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "DescribeUserHierarchyGroupResponse":{
      "type":"structure",
      "members":{
        "HierarchyGroup":{"shape":"HierarchyGroup"}
      }
    },
    "DescribeUserHierarchyStructureRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "DescribeUserHierarchyStructureResponse":{
      "type":"structure",
      "members":{
        "HierarchyStructure":{"shape":"HierarchyStructure"}
      }
    },
    "DescribeUserRequest":{
      "type":"structure",
      "required":[
        "UserId",
        "InstanceId"
      ],
      "members":{
        "UserId":{
          "shape":"UserId",
          "location":"uri",
          "locationName":"UserId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "DescribeUserResponse":{
      "type":"structure",
      "members":{
        "User":{"shape":"User"}
      }
    },
    "DescribeViewRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ViewId"
      ],
      "members":{
        "InstanceId":{
          "shape":"ViewsInstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ViewId":{
          "shape":"ViewId",
          "location":"uri",
          "locationName":"ViewId"
        }
      }
    },
    "DescribeViewResponse":{
      "type":"structure",
      "members":{
        "View":{"shape":"View"}
      }
    },
    "DescribeVocabularyRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "VocabularyId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "VocabularyId":{
          "shape":"VocabularyId",
          "location":"uri",
          "locationName":"VocabularyId"
        }
      }
    },
    "DescribeVocabularyResponse":{
      "type":"structure",
      "required":["Vocabulary"],
      "members":{
        "Vocabulary":{"shape":"Vocabulary"}
      }
    },
    "Description":{
      "type":"string",
      "max":4096,
      "min":0,
      "sensitive":true
    },
    "Description250":{
      "type":"string",
      "max":250,
      "min":1,
      "pattern":"(^[\\S].*[\\S]$)|(^[\\S]$)"
    },
    "DestinationId":{
      "type":"string",
      "max":255,
      "min":1
    },
    "DestinationNotAllowedException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
      },
      "error":{"httpStatusCode":403},
      "exception":true
    },
    "Dimensions":{
      "type":"structure",
      "members":{
        "Queue":{"shape":"QueueReference"},
        "Channel":{"shape":"Channel"},
        "RoutingProfile":{"shape":"RoutingProfileReference"},
        "RoutingStepExpression":{"shape":"RoutingExpression"}
      }
    },
    "DimensionsV2Key":{"type":"string"},
    "DimensionsV2Map":{
      "type":"map",
      "key":{"shape":"DimensionsV2Key"},
      "value":{"shape":"DimensionsV2Value"}
    },
    "DimensionsV2Value":{"type":"string"},
    "DirectoryAlias":{
      "type":"string",
      "max":45,
      "min":1,
      "pattern":"^(?!d-)([\\da-zA-Z]+)([-]*[\\da-zA-Z])*$",
      "sensitive":true
    },
    "DirectoryId":{
      "type":"string",
      "max":12,
      "min":12,
      "pattern":"^d-[0-9a-f]{10}$"
    },
    "DirectoryType":{
      "type":"string",
      "enum":[
        "SAML",
        "CONNECT_MANAGED",
        "EXISTING_DIRECTORY"
      ]
    },
    "DirectoryUserId":{"type":"string"},
    "DisassociateAnalyticsDataSetRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "DataSetId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "DataSetId":{"shape":"DataSetId"},
        "TargetAccountId":{"shape":"AWSAccountId"}
      }
    },
    "DisassociateApprovedOriginRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "Origin"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "Origin":{
          "shape":"Origin",
          "location":"querystring",
          "locationName":"origin"
        }
      }
    },
    "DisassociateBotRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "LexBot":{"shape":"LexBot"},
        "LexV2Bot":{"shape":"LexV2Bot"}
      }
    },
    "DisassociateFlowRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ResourceId",
        "ResourceType"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ResourceId":{
          "shape":"ARN",
          "location":"uri",
          "locationName":"ResourceId"
        },
        "ResourceType":{
          "shape":"FlowAssociationResourceType",
          "location":"uri",
          "locationName":"ResourceType"
        }
      }
    },
    "DisassociateFlowResponse":{
      "type":"structure",
      "members":{
      }
    },
    "DisassociateInstanceStorageConfigRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "AssociationId",
        "ResourceType"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "AssociationId":{
          "shape":"AssociationId",
          "location":"uri",
          "locationName":"AssociationId"
        },
        "ResourceType":{
          "shape":"InstanceStorageResourceType",
          "location":"querystring",
          "locationName":"resourceType"
        }
      }
    },
    "DisassociateLambdaFunctionRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "FunctionArn"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "FunctionArn":{
          "shape":"FunctionArn",
          "location":"querystring",
          "locationName":"functionArn"
        }
      }
    },
    "DisassociateLexBotRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "BotName",
        "LexRegion"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "BotName":{
          "shape":"BotName",
          "location":"querystring",
          "locationName":"botName"
        },
        "LexRegion":{
          "shape":"LexRegion",
          "location":"querystring",
          "locationName":"lexRegion"
        }
      }
    },
    "DisassociatePhoneNumberContactFlowRequest":{
      "type":"structure",
      "required":[
        "PhoneNumberId",
        "InstanceId"
      ],
      "members":{
        "PhoneNumberId":{
          "shape":"PhoneNumberId",
          "location":"uri",
          "locationName":"PhoneNumberId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"querystring",
          "locationName":"instanceId"
        }
      }
    },
    "DisassociateQueueQuickConnectsRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "QueueId",
        "QuickConnectIds"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "QueueId":{
          "shape":"QueueId",
          "location":"uri",
          "locationName":"QueueId"
        },
        "QuickConnectIds":{"shape":"QuickConnectsList"}
      }
    },
    "DisassociateRoutingProfileQueuesRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "RoutingProfileId",
        "QueueReferences"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "RoutingProfileId":{
          "shape":"RoutingProfileId",
          "location":"uri",
          "locationName":"RoutingProfileId"
        },
        "QueueReferences":{"shape":"RoutingProfileQueueReferenceList"}
      }
    },
    "DisassociateSecurityKeyRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "AssociationId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "AssociationId":{
          "shape":"AssociationId",
          "location":"uri",
          "locationName":"AssociationId"
        }
      }
    },
    "DisassociateTrafficDistributionGroupUserRequest":{
      "type":"structure",
      "required":[
        "TrafficDistributionGroupId",
        "UserId",
        "InstanceId"
      ],
      "members":{
        "TrafficDistributionGroupId":{
          "shape":"TrafficDistributionGroupIdOrArn",
          "location":"uri",
          "locationName":"TrafficDistributionGroupId"
        },
        "UserId":{
          "shape":"UserId",
          "location":"querystring",
          "locationName":"UserId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"querystring",
          "locationName":"InstanceId"
        }
      }
    },
    "DisassociateTrafficDistributionGroupUserResponse":{
      "type":"structure",
      "members":{
      }
    },
    "DisassociateUserProficienciesRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "UserId",
        "UserProficiencies"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "UserId":{
          "shape":"UserId",
          "location":"uri",
          "locationName":"UserId"
        },
        "UserProficiencies":{"shape":"UserProficiencyDisassociateList"}
      }
    },
    "DisconnectReason":{
      "type":"structure",
      "members":{
        "Code":{"shape":"DisconnectReasonCode"}
      }
    },
    "DisconnectReasonCode":{"type":"string"},
    "DismissUserContactRequest":{
      "type":"structure",
      "required":[
        "UserId",
        "InstanceId",
        "ContactId"
      ],
      "members":{
        "UserId":{
          "shape":"UserId",
          "location":"uri",
          "locationName":"UserId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ContactId":{"shape":"ContactId"}
      }
    },
    "DismissUserContactResponse":{
      "type":"structure",
      "members":{
      }
    },
    "DisplayName":{
      "type":"string",
      "max":256,
      "min":1
    },
    "Distribution":{
      "type":"structure",
      "required":[
        "Region",
        "Percentage"
      ],
      "members":{
        "Region":{"shape":"AwsRegion"},
        "Percentage":{"shape":"Percentage"}
      }
    },
    "DistributionList":{
      "type":"list",
      "member":{"shape":"Distribution"}
    },
    "Double":{"type":"double"},
    "DuplicateResourceException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
      },
      "error":{"httpStatusCode":409},
      "exception":true
    },
    "Email":{
      "type":"string",
      "sensitive":true
    },
    "EmailReference":{
      "type":"structure",
      "members":{
        "Name":{"shape":"ReferenceKey"},
        "Value":{"shape":"ReferenceValue"}
      }
    },
    "EmptyFieldValue":{
      "type":"structure",
      "members":{
      }
    },
    "EncryptionConfig":{
      "type":"structure",
      "required":[
        "EncryptionType",
        "KeyId"
      ],
      "members":{
        "EncryptionType":{"shape":"EncryptionType"},
        "KeyId":{"shape":"KeyId"}
      }
    },
    "EncryptionType":{
      "type":"string",
      "enum":["KMS"]
    },
    "EndAssociatedTasksActionDefinition":{
      "type":"structure",
      "members":{
      }
    },
    "Endpoint":{
      "type":"structure",
      "members":{
        "Type":{"shape":"EndpointType"},
        "Address":{"shape":"EndpointAddress"}
      }
    },
    "EndpointAddress":{
      "type":"string",
      "max":256,
      "min":0
    },
    "EndpointType":{
      "type":"string",
      "enum":[
        "TELEPHONE_NUMBER",
        "VOIP",
        "CONTACT_FLOW"
      ]
    },
    "ErrorResult":{
      "type":"structure",
      "members":{
        "ErrorCode":{"shape":"String"},
        "ErrorMessage":{"shape":"String"}
      }
    },
    "ErrorResults":{
      "type":"list",
      "member":{"shape":"ErrorResult"}
    },
    "Evaluation":{
      "type":"structure",
      "required":[
        "EvaluationId",
        "EvaluationArn",
        "Metadata",
        "Answers",
        "Notes",
        "Status",
        "CreatedTime",
        "LastModifiedTime"
      ],
      "members":{
        "EvaluationId":{"shape":"ResourceId"},
        "EvaluationArn":{"shape":"ARN"},
        "Metadata":{"shape":"EvaluationMetadata"},
        "Answers":{"shape":"EvaluationAnswersOutputMap"},
        "Notes":{"shape":"EvaluationNotesMap"},
        "Status":{"shape":"EvaluationStatus"},
        "Scores":{"shape":"EvaluationScoresMap"},
        "CreatedTime":{"shape":"Timestamp"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "Tags":{"shape":"TagMap"}
      }
    },
    "EvaluationAnswerData":{
      "type":"structure",
      "members":{
        "StringValue":{"shape":"EvaluationAnswerDataStringValue"},
        "NumericValue":{"shape":"EvaluationAnswerDataNumericValue"},
        "NotApplicable":{"shape":"Boolean"}
      },
      "union":true
    },
    "EvaluationAnswerDataNumericValue":{"type":"double"},
    "EvaluationAnswerDataStringValue":{
      "type":"string",
      "max":128,
      "min":0
    },
    "EvaluationAnswerInput":{
      "type":"structure",
      "members":{
        "Value":{"shape":"EvaluationAnswerData"}
      }
    },
    "EvaluationAnswerOutput":{
      "type":"structure",
      "members":{
        "Value":{"shape":"EvaluationAnswerData"},
        "SystemSuggestedValue":{"shape":"EvaluationAnswerData"}
      }
    },
    "EvaluationAnswersInputMap":{
      "type":"map",
      "key":{"shape":"ResourceId"},
      "value":{"shape":"EvaluationAnswerInput"},
      "max":100
    },
    "EvaluationAnswersOutputMap":{
      "type":"map",
      "key":{"shape":"ResourceId"},
      "value":{"shape":"EvaluationAnswerOutput"},
      "max":100
    },
    "EvaluationForm":{
      "type":"structure",
      "required":[
        "EvaluationFormId",
        "EvaluationFormVersion",
        "Locked",
        "EvaluationFormArn",
        "Title",
        "Status",
        "Items",
        "CreatedTime",
        "CreatedBy",
        "LastModifiedTime",
        "LastModifiedBy"
      ],
      "members":{
        "EvaluationFormId":{"shape":"ResourceId"},
        "EvaluationFormVersion":{"shape":"VersionNumber"},
        "Locked":{"shape":"EvaluationFormVersionIsLocked"},
        "EvaluationFormArn":{"shape":"ARN"},
        "Title":{"shape":"EvaluationFormTitle"},
        "Description":{"shape":"EvaluationFormDescription"},
        "Status":{"shape":"EvaluationFormVersionStatus"},
        "Items":{"shape":"EvaluationFormItemsList"},
        "ScoringStrategy":{"shape":"EvaluationFormScoringStrategy"},
        "CreatedTime":{"shape":"Timestamp"},
        "CreatedBy":{"shape":"ARN"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "LastModifiedBy":{"shape":"ARN"},
        "Tags":{"shape":"TagMap"}
      }
    },
    "EvaluationFormContent":{
      "type":"structure",
      "required":[
        "EvaluationFormVersion",
        "EvaluationFormId",
        "EvaluationFormArn",
        "Title",
        "Items"
      ],
      "members":{
        "EvaluationFormVersion":{"shape":"VersionNumber"},
        "EvaluationFormId":{"shape":"ResourceId"},
        "EvaluationFormArn":{"shape":"ARN"},
        "Title":{"shape":"EvaluationFormTitle"},
        "Description":{"shape":"EvaluationFormDescription"},
        "Items":{"shape":"EvaluationFormItemsList"},
        "ScoringStrategy":{"shape":"EvaluationFormScoringStrategy"}
      }
    },
    "EvaluationFormDescription":{
      "type":"string",
      "max":1024,
      "min":0
    },
    "EvaluationFormItem":{
      "type":"structure",
      "members":{
        "Section":{"shape":"EvaluationFormSection"},
        "Question":{"shape":"EvaluationFormQuestion"}
      },
      "union":true
    },
    "EvaluationFormItemWeight":{
      "type":"double",
      "max":100,
      "min":0
    },
    "EvaluationFormItemsList":{
      "type":"list",
      "member":{"shape":"EvaluationFormItem"},
      "max":100,
      "min":1
    },
    "EvaluationFormNumericQuestionAutomation":{
      "type":"structure",
      "members":{
        "PropertyValue":{"shape":"NumericQuestionPropertyValueAutomation"}
      },
      "union":true
    },
    "EvaluationFormNumericQuestionOption":{
      "type":"structure",
      "required":[
        "MinValue",
        "MaxValue"
      ],
      "members":{
        "MinValue":{"shape":"Integer"},
        "MaxValue":{"shape":"Integer"},
        "Score":{"shape":"EvaluationFormQuestionAnswerScore"},
        "AutomaticFail":{"shape":"Boolean"}
      }
    },
    "EvaluationFormNumericQuestionOptionList":{
      "type":"list",
      "member":{"shape":"EvaluationFormNumericQuestionOption"},
      "max":10,
      "min":1
    },
    "EvaluationFormNumericQuestionProperties":{
      "type":"structure",
      "required":[
        "MinValue",
        "MaxValue"
      ],
      "members":{
        "MinValue":{"shape":"Integer"},
        "MaxValue":{"shape":"Integer"},
        "Options":{"shape":"EvaluationFormNumericQuestionOptionList"},
        "Automation":{"shape":"EvaluationFormNumericQuestionAutomation"}
      }
    },
    "EvaluationFormQuestion":{
      "type":"structure",
      "required":[
        "Title",
        "RefId",
        "QuestionType"
      ],
      "members":{
        "Title":{"shape":"EvaluationFormQuestionTitle"},
        "Instructions":{"shape":"EvaluationFormQuestionInstructions"},
        "RefId":{"shape":"ReferenceId"},
        "NotApplicableEnabled":{"shape":"Boolean"},
        "QuestionType":{"shape":"EvaluationFormQuestionType"},
        "QuestionTypeProperties":{"shape":"EvaluationFormQuestionTypeProperties"},
        "Weight":{"shape":"EvaluationFormItemWeight"}
      }
    },
    "EvaluationFormQuestionAnswerScore":{
      "type":"integer",
      "max":10,
      "min":0
    },
    "EvaluationFormQuestionInstructions":{
      "type":"string",
      "max":1024,
      "min":0
    },
    "EvaluationFormQuestionTitle":{
      "type":"string",
      "max":350,
      "min":0
    },
    "EvaluationFormQuestionType":{
      "type":"string",
      "enum":[
        "TEXT",
        "SINGLESELECT",
        "NUMERIC"
      ]
    },
    "EvaluationFormQuestionTypeProperties":{
      "type":"structure",
      "members":{
        "Numeric":{"shape":"EvaluationFormNumericQuestionProperties"},
        "SingleSelect":{"shape":"EvaluationFormSingleSelectQuestionProperties"}
      },
      "union":true
    },
    "EvaluationFormScoringMode":{
      "type":"string",
      "enum":[
        "QUESTION_ONLY",
        "SECTION_ONLY"
      ]
    },
    "EvaluationFormScoringStatus":{
      "type":"string",
      "enum":[
        "ENABLED",
        "DISABLED"
      ]
    },
    "EvaluationFormScoringStrategy":{
      "type":"structure",
      "required":[
        "Mode",
        "Status"
      ],
      "members":{
        "Mode":{"shape":"EvaluationFormScoringMode"},
        "Status":{"shape":"EvaluationFormScoringStatus"}
      }
    },
    "EvaluationFormSection":{
      "type":"structure",
      "required":[
        "Title",
        "RefId",
        "Items"
      ],
      "members":{
        "Title":{"shape":"EvaluationFormSectionTitle"},
        "RefId":{"shape":"ReferenceId"},
        "Instructions":{"shape":"EvaluationFormQuestionInstructions"},
        "Items":{"shape":"EvaluationFormItemsList"},
        "Weight":{"shape":"EvaluationFormItemWeight"}
      }
    },
    "EvaluationFormSectionTitle":{
      "type":"string",
      "max":128,
      "min":0
    },
    "EvaluationFormSingleSelectQuestionAutomation":{
      "type":"structure",
      "required":["Options"],
      "members":{
        "Options":{"shape":"EvaluationFormSingleSelectQuestionAutomationOptionList"},
        "DefaultOptionRefId":{"shape":"ReferenceId"}
      }
    },
    "EvaluationFormSingleSelectQuestionAutomationOption":{
      "type":"structure",
      "members":{
        "RuleCategory":{"shape":"SingleSelectQuestionRuleCategoryAutomation"}
      },
      "union":true
    },
    "EvaluationFormSingleSelectQuestionAutomationOptionList":{
      "type":"list",
      "member":{"shape":"EvaluationFormSingleSelectQuestionAutomationOption"},
      "max":20,
      "min":1
    },
    "EvaluationFormSingleSelectQuestionDisplayMode":{
      "type":"string",
      "enum":[
        "DROPDOWN",
        "RADIO"
      ]
    },
    "EvaluationFormSingleSelectQuestionOption":{
      "type":"structure",
      "required":[
        "RefId",
        "Text"
      ],
      "members":{
        "RefId":{"shape":"ReferenceId"},
        "Text":{"shape":"EvaluationFormSingleSelectQuestionOptionText"},
        "Score":{"shape":"EvaluationFormQuestionAnswerScore"},
        "AutomaticFail":{"shape":"Boolean"}
      }
    },
    "EvaluationFormSingleSelectQuestionOptionList":{
      "type":"list",
      "member":{"shape":"EvaluationFormSingleSelectQuestionOption"},
      "max":256,
      "min":1
    },
    "EvaluationFormSingleSelectQuestionOptionText":{
      "type":"string",
      "max":128,
      "min":0
    },
    "EvaluationFormSingleSelectQuestionProperties":{
      "type":"structure",
      "required":["Options"],
      "members":{
        "Options":{"shape":"EvaluationFormSingleSelectQuestionOptionList"},
        "DisplayAs":{"shape":"EvaluationFormSingleSelectQuestionDisplayMode"},
        "Automation":{"shape":"EvaluationFormSingleSelectQuestionAutomation"}
      }
    },
    "EvaluationFormSummary":{
      "type":"structure",
      "required":[
        "EvaluationFormId",
        "EvaluationFormArn",
        "Title",
        "CreatedTime",
        "CreatedBy",
        "LastModifiedTime",
        "LastModifiedBy",
        "LatestVersion"
      ],
      "members":{
        "EvaluationFormId":{"shape":"ResourceId"},
        "EvaluationFormArn":{"shape":"ARN"},
        "Title":{"shape":"EvaluationFormTitle"},
        "CreatedTime":{"shape":"Timestamp"},
        "CreatedBy":{"shape":"ARN"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "LastModifiedBy":{"shape":"ARN"},
        "LastActivatedTime":{"shape":"Timestamp"},
        "LastActivatedBy":{"shape":"ARN"},
        "LatestVersion":{"shape":"VersionNumber"},
        "ActiveVersion":{
          "shape":"VersionNumber",
          "box":true
        }
      }
    },
    "EvaluationFormSummaryList":{
      "type":"list",
      "member":{"shape":"EvaluationFormSummary"}
    },
    "EvaluationFormTitle":{
      "type":"string",
      "max":128,
      "min":1
    },
    "EvaluationFormVersionIsLocked":{"type":"boolean"},
    "EvaluationFormVersionStatus":{
      "type":"string",
      "enum":[
        "DRAFT",
        "ACTIVE"
      ]
    },
    "EvaluationFormVersionSummary":{
      "type":"structure",
      "required":[
        "EvaluationFormArn",
        "EvaluationFormId",
        "EvaluationFormVersion",
        "Locked",
        "Status",
        "CreatedTime",
        "CreatedBy",
        "LastModifiedTime",
        "LastModifiedBy"
      ],
      "members":{
        "EvaluationFormArn":{"shape":"ARN"},
        "EvaluationFormId":{"shape":"ResourceId"},
        "EvaluationFormVersion":{"shape":"VersionNumber"},
        "Locked":{"shape":"EvaluationFormVersionIsLocked"},
        "Status":{"shape":"EvaluationFormVersionStatus"},
        "CreatedTime":{"shape":"Timestamp"},
        "CreatedBy":{"shape":"ARN"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "LastModifiedBy":{"shape":"ARN"}
      }
    },
    "EvaluationFormVersionSummaryList":{
      "type":"list",
      "member":{"shape":"EvaluationFormVersionSummary"}
    },
    "EvaluationMetadata":{
      "type":"structure",
      "required":[
        "ContactId",
        "EvaluatorArn"
      ],
      "members":{
        "ContactId":{"shape":"ContactId"},
        "EvaluatorArn":{"shape":"ARN"},
        "ContactAgentId":{"shape":"ResourceId"},
        "Score":{"shape":"EvaluationScore"}
      }
    },
    "EvaluationNote":{
      "type":"structure",
      "members":{
        "Value":{"shape":"EvaluationNoteString"}
      }
    },
    "EvaluationNoteString":{
      "type":"string",
      "max":3072,
      "min":0
    },
    "EvaluationNotesMap":{
      "type":"map",
      "key":{"shape":"ResourceId"},
      "value":{"shape":"EvaluationNote"},
      "max":100
    },
    "EvaluationScore":{
      "type":"structure",
      "members":{
        "Percentage":{"shape":"EvaluationScorePercentage"},
        "NotApplicable":{"shape":"Boolean"},
        "AutomaticFail":{"shape":"Boolean"}
      }
    },
    "EvaluationScorePercentage":{
      "type":"double",
      "max":100,
      "min":0
    },
    "EvaluationScoresMap":{
      "type":"map",
      "key":{"shape":"ResourceId"},
      "value":{"shape":"EvaluationScore"},
      "max":100
    },
    "EvaluationStatus":{
      "type":"string",
      "enum":[
        "DRAFT",
        "SUBMITTED"
      ]
    },
    "EvaluationSummary":{
      "type":"structure",
      "required":[
        "EvaluationId",
        "EvaluationArn",
        "EvaluationFormTitle",
        "EvaluationFormId",
        "Status",
        "EvaluatorArn",
        "CreatedTime",
        "LastModifiedTime"
      ],
      "members":{
        "EvaluationId":{"shape":"ResourceId"},
        "EvaluationArn":{"shape":"ARN"},
        "EvaluationFormTitle":{"shape":"EvaluationFormTitle"},
        "EvaluationFormId":{"shape":"ResourceId"},
        "Status":{"shape":"EvaluationStatus"},
        "EvaluatorArn":{"shape":"ARN"},
        "Score":{"shape":"EvaluationScore"},
        "CreatedTime":{"shape":"Timestamp"},
        "LastModifiedTime":{"shape":"Timestamp"}
      }
    },
    "EvaluationSummaryList":{
      "type":"list",
      "member":{"shape":"EvaluationSummary"}
    },
    "EventBridgeActionDefinition":{
      "type":"structure",
      "required":["Name"],
      "members":{
        "Name":{"shape":"EventBridgeActionName"}
      }
    },
    "EventBridgeActionName":{
      "type":"string",
      "max":100,
      "min":1
    },
    "EventSourceName":{
      "type":"string",
      "enum":[
        "OnPostCallAnalysisAvailable",
        "OnRealTimeCallAnalysisAvailable",
        "OnRealTimeChatAnalysisAvailable",
        "OnPostChatAnalysisAvailable",
        "OnZendeskTicketCreate",
        "OnZendeskTicketStatusUpdate",
        "OnSalesforceCaseCreate",
        "OnContactEvaluationSubmit",
        "OnMetricDataUpdate",
        "OnCaseCreate",
        "OnCaseUpdate"
      ]
    },
    "FailedRequest":{
      "type":"structure",
      "members":{
        "RequestIdentifier":{"shape":"RequestIdentifier"},
        "FailureReasonCode":{"shape":"FailureReasonCode"},
        "FailureReasonMessage":{"shape":"String"}
      }
    },
    "FailedRequestList":{
      "type":"list",
      "member":{"shape":"FailedRequest"}
    },
    "FailureReasonCode":{
      "type":"string",
      "enum":[
        "INVALID_ATTRIBUTE_KEY",
        "INVALID_CUSTOMER_ENDPOINT",
        "INVALID_SYSTEM_ENDPOINT",
        "INVALID_QUEUE",
        "MISSING_CAMPAIGN",
        "MISSING_CUSTOMER_ENDPOINT",
        "MISSING_QUEUE_ID_AND_SYSTEM_ENDPOINT",
        "REQUEST_THROTTLED",
        "IDEMPOTENCY_EXCEPTION",
        "INTERNAL_ERROR"
      ]
    },
    "FieldStringValue":{
      "type":"string",
      "max":500,
      "min":0
    },
    "FieldValue":{
      "type":"structure",
      "required":[
        "Id",
        "Value"
      ],
      "members":{
        "Id":{"shape":"FieldValueId"},
        "Value":{"shape":"FieldValueUnion"}
      }
    },
    "FieldValueId":{
      "type":"string",
      "max":500,
      "min":1
    },
    "FieldValueUnion":{
      "type":"structure",
      "members":{
        "BooleanValue":{"shape":"Boolean"},
        "DoubleValue":{"shape":"Double"},
        "EmptyValue":{"shape":"EmptyFieldValue"},
        "StringValue":{"shape":"FieldStringValue"}
      }
    },
    "FieldValues":{
      "type":"list",
      "member":{"shape":"FieldValue"}
    },
    "FilterV2":{
      "type":"structure",
      "members":{
        "FilterKey":{"shape":"ResourceArnOrId"},
        "FilterValues":{"shape":"FilterValueList"}
      }
    },
    "FilterValueList":{
      "type":"list",
      "member":{"shape":"ResourceArnOrId"},
      "max":100,
      "min":1
    },
    "Filters":{
      "type":"structure",
      "members":{
        "Queues":{"shape":"Queues"},
        "Channels":{"shape":"Channels"},
        "RoutingProfiles":{"shape":"RoutingProfiles"},
        "RoutingStepExpressions":{"shape":"RoutingExpressions"}
      }
    },
    "FiltersV2List":{
      "type":"list",
      "member":{"shape":"FilterV2"},
      "max":5,
      "min":1
    },
    "FlowAssociationResourceType":{
      "type":"string",
      "enum":["SMS_PHONE_NUMBER"]
    },
    "FlowAssociationSummary":{
      "type":"structure",
      "members":{
        "ResourceId":{"shape":"ARN"},
        "FlowId":{"shape":"ARN"},
        "ResourceType":{"shape":"ListFlowAssociationResourceType"}
      }
    },
    "FlowAssociationSummaryList":{
      "type":"list",
      "member":{"shape":"FlowAssociationSummary"}
    },
    "FunctionArn":{
      "type":"string",
      "max":140,
      "min":1
    },
    "FunctionArnsList":{
      "type":"list",
      "member":{"shape":"FunctionArn"}
    },
    "GetContactAttributesRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "InitialContactId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "InitialContactId":{
          "shape":"ContactId",
          "location":"uri",
          "locationName":"InitialContactId"
        }
      }
    },
    "GetContactAttributesResponse":{
      "type":"structure",
      "members":{
        "Attributes":{"shape":"Attributes"}
      }
    },
    "GetCurrentMetricDataRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "Filters",
        "CurrentMetrics"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "Filters":{"shape":"Filters"},
        "Groupings":{"shape":"Groupings"},
        "CurrentMetrics":{"shape":"CurrentMetrics"},
        "NextToken":{"shape":"NextToken"},
        "MaxResults":{
          "shape":"MaxResult100",
          "box":true
        },
        "SortCriteria":{"shape":"CurrentMetricSortCriteriaMaxOne"}
      }
    },
    "GetCurrentMetricDataResponse":{
      "type":"structure",
      "members":{
        "NextToken":{"shape":"NextToken"},
        "MetricResults":{"shape":"CurrentMetricResults"},
        "DataSnapshotTime":{"shape":"timestamp"},
        "ApproximateTotalCount":{"shape":"ApproximateTotalCount"}
      }
    },
    "GetCurrentUserDataRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "Filters"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "Filters":{"shape":"UserDataFilters"},
        "NextToken":{"shape":"NextToken"},
        "MaxResults":{
          "shape":"MaxResult100",
          "box":true
        }
      }
    },
    "GetCurrentUserDataResponse":{
      "type":"structure",
      "members":{
        "NextToken":{"shape":"NextToken"},
        "UserDataList":{"shape":"UserDataList"},
        "ApproximateTotalCount":{"shape":"ApproximateTotalCount"}
      }
    },
    "GetFederationTokenRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "GetFederationTokenResponse":{
      "type":"structure",
      "members":{
        "Credentials":{"shape":"Credentials"},
        "SignInUrl":{"shape":"Url"},
        "UserArn":{"shape":"ARN"},
        "UserId":{"shape":"AgentResourceId"}
      }
    },
    "GetFlowAssociationRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ResourceId",
        "ResourceType"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ResourceId":{
          "shape":"ARN",
          "location":"uri",
          "locationName":"ResourceId"
        },
        "ResourceType":{
          "shape":"FlowAssociationResourceType",
          "location":"uri",
          "locationName":"ResourceType"
        }
      }
    },
    "GetFlowAssociationResponse":{
      "type":"structure",
      "members":{
        "ResourceId":{"shape":"ARN"},
        "FlowId":{"shape":"ARN"},
        "ResourceType":{"shape":"FlowAssociationResourceType"}
      }
    },
    "GetMetricDataRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "StartTime",
        "EndTime",
        "Filters",
        "HistoricalMetrics"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "StartTime":{"shape":"timestamp"},
        "EndTime":{"shape":"timestamp"},
        "Filters":{"shape":"Filters"},
        "Groupings":{"shape":"Groupings"},
        "HistoricalMetrics":{"shape":"HistoricalMetrics"},
        "NextToken":{"shape":"NextToken"},
        "MaxResults":{
          "shape":"MaxResult100",
          "box":true
        }
      }
    },
    "GetMetricDataResponse":{
      "type":"structure",
      "members":{
        "NextToken":{"shape":"NextToken"},
        "MetricResults":{"shape":"HistoricalMetricResults"}
      }
    },
    "GetMetricDataV2Request":{
      "type":"structure",
      "required":[
        "ResourceArn",
        "StartTime",
        "EndTime",
        "Filters",
        "Metrics"
      ],
      "members":{
        "ResourceArn":{"shape":"ARN"},
        "StartTime":{"shape":"Timestamp"},
        "EndTime":{"shape":"Timestamp"},
        "Interval":{"shape":"IntervalDetails"},
        "Filters":{"shape":"FiltersV2List"},
        "Groupings":{"shape":"GroupingsV2"},
        "Metrics":{"shape":"MetricsV2"},
        "NextToken":{"shape":"NextToken2500"},
        "MaxResults":{
          "shape":"MaxResult100",
          "box":true
        }
      }
    },
    "GetMetricDataV2Response":{
      "type":"structure",
      "members":{
        "NextToken":{"shape":"NextToken2500"},
        "MetricResults":{"shape":"MetricResultsV2"}
      }
    },
    "GetPromptFileRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "PromptId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "PromptId":{
          "shape":"PromptId",
          "location":"uri",
          "locationName":"PromptId"
        }
      }
    },
    "GetPromptFileResponse":{
      "type":"structure",
      "members":{
        "PromptPresignedUrl":{"shape":"PromptPresignedUrl"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "LastModifiedRegion":{"shape":"RegionName"}
      }
    },
    "GetTaskTemplateRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "TaskTemplateId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "TaskTemplateId":{
          "shape":"TaskTemplateId",
          "location":"uri",
          "locationName":"TaskTemplateId"
        },
        "SnapshotVersion":{
          "shape":"SnapshotVersion",
          "location":"querystring",
          "locationName":"snapshotVersion"
        }
      }
    },
    "GetTaskTemplateResponse":{
      "type":"structure",
      "required":[
        "Id",
        "Arn",
        "Name"
      ],
      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "Id":{"shape":"TaskTemplateId"},
        "Arn":{"shape":"TaskTemplateArn"},
        "Name":{"shape":"TaskTemplateName"},
        "Description":{"shape":"TaskTemplateDescription"},
        "ContactFlowId":{"shape":"ContactFlowId"},
        "Constraints":{"shape":"TaskTemplateConstraints"},
        "Defaults":{"shape":"TaskTemplateDefaults"},
        "Fields":{"shape":"TaskTemplateFields"},
        "Status":{"shape":"TaskTemplateStatus"},
        "LastModifiedTime":{"shape":"timestamp"},
        "CreatedTime":{"shape":"timestamp"},
        "Tags":{"shape":"TagMap"}
      }
    },
    "GetTrafficDistributionRequest":{
      "type":"structure",
      "required":["Id"],
      "members":{
        "Id":{
          "shape":"TrafficDistributionGroupIdOrArn",
          "location":"uri",
          "locationName":"Id"
        }
      }
    },
    "GetTrafficDistributionResponse":{
      "type":"structure",
      "members":{
        "TelephonyConfig":{"shape":"TelephonyConfig"},
        "Id":{"shape":"TrafficDistributionGroupId"},
        "Arn":{"shape":"TrafficDistributionGroupArn"},
        "SignInConfig":{"shape":"SignInConfig"},
        "AgentConfig":{"shape":"AgentConfig"}
      }
    },
    "Grouping":{
      "type":"string",
      "enum":[
        "QUEUE",
        "CHANNEL",
        "ROUTING_PROFILE",
        "ROUTING_STEP_EXPRESSION"
      ]
    },
    "GroupingV2":{"type":"string"},
    "Groupings":{
      "type":"list",
      "member":{"shape":"Grouping"},
      "max":2
    },
    "GroupingsV2":{
      "type":"list",
      "member":{"shape":"GroupingV2"},
      "max":3
    },
    "HierarchyGroup":{
      "type":"structure",
      "members":{
        "Id":{"shape":"HierarchyGroupId"},
        "Arn":{"shape":"ARN"},
        "Name":{"shape":"HierarchyGroupName"},
        "LevelId":{"shape":"HierarchyLevelId"},
        "HierarchyPath":{"shape":"HierarchyPath"},
        "Tags":{"shape":"TagMap"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "LastModifiedRegion":{"shape":"RegionName"}
      }
    },
    "HierarchyGroupCondition":{
      "type":"structure",
      "members":{
        "Value":{"shape":"String"},
        "HierarchyGroupMatchType":{"shape":"HierarchyGroupMatchType"}
      }
    },
    "HierarchyGroupId":{"type":"string"},
    "HierarchyGroupIdList":{
      "type":"list",
      "member":{"shape":"HierarchyGroupId"},
      "max":10,
      "min":0
    },
    "HierarchyGroupMatchType":{
      "type":"string",
      "enum":[
        "EXACT",
        "WITH_CHILD_GROUPS"
      ]
    },
    "HierarchyGroupName":{"type":"string"},
    "HierarchyGroupSummary":{
      "type":"structure",
      "members":{
        "Id":{"shape":"HierarchyGroupId"},
        "Arn":{"shape":"ARN"},
        "Name":{"shape":"HierarchyGroupName"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "LastModifiedRegion":{"shape":"RegionName"}
      }
    },
    "HierarchyGroupSummaryList":{
      "type":"list",
      "member":{"shape":"HierarchyGroupSummary"}
    },
    "HierarchyGroupSummaryReference":{
      "type":"structure",
      "members":{
        "Id":{"shape":"HierarchyGroupId"},
        "Arn":{"shape":"ARN"}
      }
    },
    "HierarchyLevel":{
      "type":"structure",
      "members":{
        "Id":{"shape":"HierarchyLevelId"},
        "Arn":{"shape":"ARN"},
        "Name":{"shape":"HierarchyLevelName"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "LastModifiedRegion":{"shape":"RegionName"}
      }
    },
    "HierarchyLevelId":{"type":"string"},
    "HierarchyLevelName":{"type":"string"},
    "HierarchyLevelUpdate":{
      "type":"structure",
      "required":["Name"],
      "members":{
        "Name":{"shape":"HierarchyLevelName"}
      }
    },
    "HierarchyPath":{
      "type":"structure",
      "members":{
        "LevelOne":{"shape":"HierarchyGroupSummary"},
        "LevelTwo":{"shape":"HierarchyGroupSummary"},
        "LevelThree":{"shape":"HierarchyGroupSummary"},
        "LevelFour":{"shape":"HierarchyGroupSummary"},
        "LevelFive":{"shape":"HierarchyGroupSummary"}
      }
    },
    "HierarchyPathReference":{
      "type":"structure",
      "members":{
        "LevelOne":{"shape":"HierarchyGroupSummaryReference"},
        "LevelTwo":{"shape":"HierarchyGroupSummaryReference"},
        "LevelThree":{"shape":"HierarchyGroupSummaryReference"},
        "LevelFour":{"shape":"HierarchyGroupSummaryReference"},
        "LevelFive":{"shape":"HierarchyGroupSummaryReference"}
      }
    },
    "HierarchyStructure":{
      "type":"structure",
      "members":{
        "LevelOne":{"shape":"HierarchyLevel"},
        "LevelTwo":{"shape":"HierarchyLevel"},
        "LevelThree":{"shape":"HierarchyLevel"},
        "LevelFour":{"shape":"HierarchyLevel"},
        "LevelFive":{"shape":"HierarchyLevel"}
      }
    },
    "HierarchyStructureUpdate":{
      "type":"structure",
      "members":{
        "LevelOne":{"shape":"HierarchyLevelUpdate"},
        "LevelTwo":{"shape":"HierarchyLevelUpdate"},
        "LevelThree":{"shape":"HierarchyLevelUpdate"},
        "LevelFour":{"shape":"HierarchyLevelUpdate"},
        "LevelFive":{"shape":"HierarchyLevelUpdate"}
      }
    },
    "HistoricalMetric":{
      "type":"structure",
      "members":{
        "Name":{"shape":"HistoricalMetricName"},
        "Threshold":{
          "shape":"Threshold",
          "box":true
        },
        "Statistic":{"shape":"Statistic"},
        "Unit":{"shape":"Unit"}
      }
    },
    "HistoricalMetricData":{
      "type":"structure",
      "members":{
        "Metric":{"shape":"HistoricalMetric"},
        "Value":{
          "shape":"Value",
          "box":true
        }
      }
    },
    "HistoricalMetricDataCollections":{
      "type":"list",
      "member":{"shape":"HistoricalMetricData"}
    },
    "HistoricalMetricName":{
      "type":"string",
      "enum":[
        "CONTACTS_QUEUED",
        "CONTACTS_HANDLED",
        "CONTACTS_ABANDONED",
        "CONTACTS_CONSULTED",
        "CONTACTS_AGENT_HUNG_UP_FIRST",
        "CONTACTS_HANDLED_INCOMING",
        "CONTACTS_HANDLED_OUTBOUND",
        "CONTACTS_HOLD_ABANDONS",
        "CONTACTS_TRANSFERRED_IN",
        "CONTACTS_TRANSFERRED_OUT",
        "CONTACTS_TRANSFERRED_IN_FROM_QUEUE",
        "CONTACTS_TRANSFERRED_OUT_FROM_QUEUE",
        "CONTACTS_MISSED",
        "CALLBACK_CONTACTS_HANDLED",
        "API_CONTACTS_HANDLED",
        "OCCUPANCY",
        "HANDLE_TIME",
        "AFTER_CONTACT_WORK_TIME",
        "QUEUED_TIME",
        "ABANDON_TIME",
        "QUEUE_ANSWER_TIME",
        "HOLD_TIME",
        "INTERACTION_TIME",
        "INTERACTION_AND_HOLD_TIME",
        "SERVICE_LEVEL"
      ]
    },
    "HistoricalMetricResult":{
      "type":"structure",
      "members":{
        "Dimensions":{"shape":"Dimensions"},
        "Collections":{"shape":"HistoricalMetricDataCollections"}
      }
    },
    "HistoricalMetricResults":{
      "type":"list",
      "member":{"shape":"HistoricalMetricResult"}
    },
    "HistoricalMetrics":{
      "type":"list",
      "member":{"shape":"HistoricalMetric"}
    },
    "Hours":{
      "type":"integer",
      "max":87600,
      "min":0
    },
    "Hours24Format":{
      "type":"integer",
      "max":23,
      "min":0
    },
    "HoursOfOperation":{
      "type":"structure",
      "members":{
        "HoursOfOperationId":{"shape":"HoursOfOperationId"},
        "HoursOfOperationArn":{"shape":"ARN"},
        "Name":{"shape":"CommonNameLength127"},
        "Description":{"shape":"HoursOfOperationDescription"},
        "TimeZone":{"shape":"TimeZone"},
        "Config":{"shape":"HoursOfOperationConfigList"},
        "Tags":{"shape":"TagMap"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "LastModifiedRegion":{"shape":"RegionName"}
      }
    },
    "HoursOfOperationConfig":{
      "type":"structure",
      "required":[
        "Day",
        "StartTime",
        "EndTime"
      ],
      "members":{
        "Day":{"shape":"HoursOfOperationDays"},
        "StartTime":{"shape":"HoursOfOperationTimeSlice"},
        "EndTime":{"shape":"HoursOfOperationTimeSlice"}
      }
    },
    "HoursOfOperationConfigList":{
      "type":"list",
      "member":{"shape":"HoursOfOperationConfig"},
      "max":100,
      "min":0
    },
    "HoursOfOperationDays":{
      "type":"string",
      "enum":[
        "SUNDAY",
        "MONDAY",
        "TUESDAY",
        "WEDNESDAY",
        "THURSDAY",
        "FRIDAY",
        "SATURDAY"
      ]
    },
    "HoursOfOperationDescription":{
      "type":"string",
      "max":250,
      "min":1
    },
    "HoursOfOperationId":{"type":"string"},
    "HoursOfOperationList":{
      "type":"list",
      "member":{"shape":"HoursOfOperation"}
    },
    "HoursOfOperationName":{"type":"string"},
    "HoursOfOperationSearchConditionList":{
      "type":"list",
      "member":{"shape":"HoursOfOperationSearchCriteria"}
    },
    "HoursOfOperationSearchCriteria":{
      "type":"structure",
      "members":{
        "OrConditions":{"shape":"HoursOfOperationSearchConditionList"},
        "AndConditions":{"shape":"HoursOfOperationSearchConditionList"},
        "StringCondition":{"shape":"StringCondition"}
      }
    },
    "HoursOfOperationSearchFilter":{
      "type":"structure",
      "members":{
        "TagFilter":{"shape":"ControlPlaneTagFilter"}
      }
    },
    "HoursOfOperationSummary":{
      "type":"structure",
      "members":{
        "Id":{"shape":"HoursOfOperationId"},
        "Arn":{"shape":"ARN"},
        "Name":{"shape":"HoursOfOperationName"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "LastModifiedRegion":{"shape":"RegionName"}
      }
    },
    "HoursOfOperationSummaryList":{
      "type":"list",
      "member":{"shape":"HoursOfOperationSummary"}
    },
    "HoursOfOperationTimeSlice":{
      "type":"structure",
      "required":[
        "Hours",
        "Minutes"
      ],
      "members":{
        "Hours":{
          "shape":"Hours24Format",
          "box":true
        },
        "Minutes":{
          "shape":"MinutesLimit60",
          "box":true
        }
      }
    },
    "ISO8601Datetime":{"type":"string"},
    "IdempotencyException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
      },
      "error":{"httpStatusCode":409},
      "exception":true
    },
    "ImportPhoneNumberRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "SourcePhoneNumberArn"
      ],
      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "SourcePhoneNumberArn":{"shape":"ARN"},
        "PhoneNumberDescription":{"shape":"PhoneNumberDescription"},
        "Tags":{"shape":"TagMap"},
        "ClientToken":{
          "shape":"ClientToken",
          "idempotencyToken":true
        }
      }
    },
    "ImportPhoneNumberResponse":{
      "type":"structure",
      "members":{
        "PhoneNumberId":{"shape":"PhoneNumberId"},
        "PhoneNumberArn":{"shape":"ARN"}
      }
    },
    "InboundCallsEnabled":{"type":"boolean"},
    "InitiationMethodList":{
      "type":"list",
      "member":{"shape":"ContactInitiationMethod"}
    },
    "Instance":{
      "type":"structure",
      "members":{
        "Id":{"shape":"InstanceId"},
        "Arn":{"shape":"ARN"},
        "IdentityManagementType":{"shape":"DirectoryType"},
        "InstanceAlias":{"shape":"DirectoryAlias"},
        "CreatedTime":{"shape":"Timestamp"},
        "ServiceRole":{"shape":"ARN"},
        "InstanceStatus":{"shape":"InstanceStatus"},
        "StatusReason":{"shape":"InstanceStatusReason"},
        "InboundCallsEnabled":{"shape":"InboundCallsEnabled"},
        "OutboundCallsEnabled":{"shape":"OutboundCallsEnabled"},
        "InstanceAccessUrl":{"shape":"Url"},
        "Tags":{"shape":"TagMap"}
      }
    },
    "InstanceArn":{
      "type":"string",
      "pattern":"arn:(aws|aws-us-gov):connect:[a-z]{2}-[a-z]+-[0-9-]{1}:[0-9]{1,20}:instance/[a-f0-9]{8}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{12}"
    },
    "InstanceAttributeType":{
      "type":"string",
      "enum":[
        "INBOUND_CALLS",
        "OUTBOUND_CALLS",
        "CONTACTFLOW_LOGS",
        "CONTACT_LENS",
        "AUTO_RESOLVE_BEST_VOICES",
        "USE_CUSTOM_TTS_VOICES",
        "EARLY_MEDIA",
        "MULTI_PARTY_CONFERENCE",
        "HIGH_VOLUME_OUTBOUND",
        "ENHANCED_CONTACT_MONITORING",
        "ENHANCED_CHAT_MONITORING"
      ]
    },
    "InstanceAttributeValue":{
      "type":"string",
      "max":100,
      "min":1
    },
    "InstanceId":{
      "type":"string",
      "max":100,
      "min":1
    },
    "InstanceIdOrArn":{
      "type":"string",
      "max":250,
      "min":1,
      "pattern":"^(arn:(aws|aws-us-gov):connect:[a-z]{2}-[a-z]+-[0-9]{1}:[0-9]{1,20}:instance/)?[a-f0-9]{8}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{12}$"
    },
    "InstanceStatus":{
      "type":"string",
      "enum":[
        "CREATION_IN_PROGRESS",
        "ACTIVE",
        "CREATION_FAILED"
      ]
    },
    "InstanceStatusReason":{
      "type":"structure",
      "members":{
        "Message":{"shape":"String"}
      }
    },
    "InstanceStorageConfig":{
      "type":"structure",
      "required":["StorageType"],
      "members":{
        "AssociationId":{"shape":"AssociationId"},
        "StorageType":{"shape":"StorageType"},
        "S3Config":{"shape":"S3Config"},
        "KinesisVideoStreamConfig":{"shape":"KinesisVideoStreamConfig"},
        "KinesisStreamConfig":{"shape":"KinesisStreamConfig"},
        "KinesisFirehoseConfig":{"shape":"KinesisFirehoseConfig"}
      }
    },
    "InstanceStorageConfigs":{
      "type":"list",
      "member":{"shape":"InstanceStorageConfig"}
    },
    "InstanceStorageResourceType":{
      "type":"string",
      "enum":[
        "CHAT_TRANSCRIPTS",
        "CALL_RECORDINGS",
        "SCHEDULED_REPORTS",
        "MEDIA_STREAMS",
        "CONTACT_TRACE_RECORDS",
        "AGENT_EVENTS",
        "REAL_TIME_CONTACT_ANALYSIS_SEGMENTS",
        "ATTACHMENTS",
        "CONTACT_EVALUATIONS",
        "SCREEN_RECORDINGS"
      ]
    },
    "InstanceSummary":{
      "type":"structure",
      "members":{
        "Id":{"shape":"InstanceId"},
        "Arn":{"shape":"ARN"},
        "IdentityManagementType":{"shape":"DirectoryType"},
        "InstanceAlias":{"shape":"DirectoryAlias"},
        "CreatedTime":{"shape":"Timestamp"},
        "ServiceRole":{"shape":"ARN"},
        "InstanceStatus":{"shape":"InstanceStatus"},
        "InboundCallsEnabled":{"shape":"InboundCallsEnabled"},
        "OutboundCallsEnabled":{"shape":"OutboundCallsEnabled"},
        "InstanceAccessUrl":{"shape":"Url"}
      }
    },
    "InstanceSummaryList":{
      "type":"list",
      "member":{"shape":"InstanceSummary"}
    },
    "Integer":{"type":"integer"},
    "IntegerCount":{
      "type":"integer",
      "min":0
    },
    "IntegrationAssociationId":{
      "type":"string",
      "max":200,
      "min":1
    },
    "IntegrationAssociationSummary":{
      "type":"structure",
      "members":{
        "IntegrationAssociationId":{"shape":"IntegrationAssociationId"},
        "IntegrationAssociationArn":{"shape":"ARN"},
        "InstanceId":{"shape":"InstanceId"},
        "IntegrationType":{"shape":"IntegrationType"},
        "IntegrationArn":{"shape":"ARN"},
        "SourceApplicationUrl":{"shape":"URI"},
        "SourceApplicationName":{"shape":"SourceApplicationName"},
        "SourceType":{"shape":"SourceType"}
      }
    },
    "IntegrationAssociationSummaryList":{
      "type":"list",
      "member":{"shape":"IntegrationAssociationSummary"}
    },
    "IntegrationType":{
      "type":"string",
      "enum":[
        "EVENT",
        "VOICE_ID",
        "PINPOINT_APP",
        "WISDOM_ASSISTANT",
        "WISDOM_KNOWLEDGE_BASE",
        "WISDOM_QUICK_RESPONSES",
        "CASES_DOMAIN",
        "APPLICATION",
        "FILE_SCANNER"
      ]
    },
    "InternalServiceException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
      },
      "error":{"httpStatusCode":500},
      "exception":true
    },
    "IntervalDetails":{
      "type":"structure",
      "members":{
        "TimeZone":{"shape":"String"},
        "IntervalPeriod":{"shape":"IntervalPeriod"}
      }
    },
    "IntervalPeriod":{
      "type":"string",
      "enum":[
        "FIFTEEN_MIN",
        "THIRTY_MIN",
        "HOUR",
        "DAY",
        "WEEK",
        "TOTAL"
      ]
    },
    "InvalidContactFlowException":{
      "type":"structure",
      "members":{
        "problems":{"shape":"Problems"}
      },
      "error":{"httpStatusCode":400},
      "exception":true
    },
    "InvalidContactFlowModuleException":{
      "type":"structure",
      "members":{
        "Problems":{"shape":"Problems"}
      },
      "error":{"httpStatusCode":400},
      "exception":true
    },
    "InvalidParameterException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
      },
      "error":{"httpStatusCode":400},
      "exception":true
    },
    "InvalidRequestException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
      },
      "error":{"httpStatusCode":400},
      "exception":true
    },
    "InvisibleFieldInfo":{
      "type":"structure",
      "members":{
        "Id":{"shape":"TaskTemplateFieldIdentifier"}
      }
    },
    "InvisibleTaskTemplateFields":{
      "type":"list",
      "member":{"shape":"InvisibleFieldInfo"}
    },
    "JoinToken":{
      "type":"string",
      "sensitive":true
    },
    "KeyId":{
      "type":"string",
      "max":128,
      "min":1
    },
    "KinesisFirehoseConfig":{
      "type":"structure",
      "required":["FirehoseArn"],
      "members":{
        "FirehoseArn":{"shape":"ARN"}
      }
    },
    "KinesisStreamConfig":{
      "type":"structure",
      "required":["StreamArn"],
      "members":{
        "StreamArn":{"shape":"ARN"}
      }
    },
    "KinesisVideoStreamConfig":{
      "type":"structure",
      "required":[
        "Prefix",
        "RetentionPeriodHours",
        "EncryptionConfig"
      ],
      "members":{
        "Prefix":{"shape":"Prefix"},
        "RetentionPeriodHours":{"shape":"Hours"},
        "EncryptionConfig":{"shape":"EncryptionConfig"}
      }
    },
    "LargeNextToken":{
      "type":"string",
      "max":100000,
      "min":1
    },
    "LexBot":{
      "type":"structure",
      "required":[
        "Name",
        "LexRegion"
      ],
      "members":{
        "Name":{"shape":"BotName"},
        "LexRegion":{"shape":"LexRegion"}
      }
    },
    "LexBotConfig":{
      "type":"structure",
      "members":{
        "LexBot":{"shape":"LexBot"},
        "LexV2Bot":{"shape":"LexV2Bot"}
      }
    },
    "LexBotConfigList":{
      "type":"list",
      "member":{"shape":"LexBotConfig"}
    },
    "LexBotsList":{
      "type":"list",
      "member":{"shape":"LexBot"}
    },
    "LexRegion":{
      "type":"string",
      "max":60
    },
    "LexV2Bot":{
      "type":"structure",
      "members":{
        "AliasArn":{"shape":"AliasArn"}
      }
    },
    "LexVersion":{
      "type":"string",
      "enum":[
        "V1",
        "V2"
      ]
    },
    "LimitExceededException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
      },
      "error":{"httpStatusCode":429},
      "exception":true
    },
    "ListAgentStatusRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult1000",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        },
        "AgentStatusTypes":{
          "shape":"AgentStatusTypes",
          "location":"querystring",
          "locationName":"AgentStatusTypes"
        }
      }
    },
    "ListAgentStatusResponse":{
      "type":"structure",
      "members":{
        "NextToken":{"shape":"NextToken"},
        "AgentStatusSummaryList":{"shape":"AgentStatusSummaryList"}
      }
    },
    "ListAnalyticsDataAssociationsRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "DataSetId":{
          "shape":"DataSetId",
          "location":"querystring",
          "locationName":"DataSetId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult1000",
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListAnalyticsDataAssociationsResponse":{
      "type":"structure",
      "members":{
        "Results":{"shape":"AnalyticsDataAssociationResults"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListApprovedOriginsRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult25",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListApprovedOriginsResponse":{
      "type":"structure",
      "members":{
        "Origins":{"shape":"OriginsList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListBotsRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "LexVersion"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult25",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        },
        "LexVersion":{
          "shape":"LexVersion",
          "location":"querystring",
          "locationName":"lexVersion"
        }
      }
    },
    "ListBotsResponse":{
      "type":"structure",
      "members":{
        "LexBots":{"shape":"LexBotConfigList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListContactEvaluationsRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ContactId":{
          "shape":"ContactId",
          "location":"querystring",
          "locationName":"contactId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        }
      }
    },
    "ListContactEvaluationsResponse":{
      "type":"structure",
      "required":["EvaluationSummaryList"],
      "members":{
        "EvaluationSummaryList":{"shape":"EvaluationSummaryList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListContactFlowModulesRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult1000",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        },
        "ContactFlowModuleState":{
          "shape":"ContactFlowModuleState",
          "location":"querystring",
          "locationName":"state"
        }
      }
    },
    "ListContactFlowModulesResponse":{
      "type":"structure",
      "members":{
        "ContactFlowModulesSummaryList":{"shape":"ContactFlowModulesSummaryList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListContactFlowsRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ContactFlowTypes":{
          "shape":"ContactFlowTypes",
          "location":"querystring",
          "locationName":"contactFlowTypes"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult1000",
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListContactFlowsResponse":{
      "type":"structure",
      "members":{
        "ContactFlowSummaryList":{"shape":"ContactFlowSummaryList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListContactReferencesRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactId",
        "ReferenceTypes"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ContactId":{
          "shape":"ContactId",
          "location":"uri",
          "locationName":"ContactId"
        },
        "ReferenceTypes":{
          "shape":"ReferenceTypes",
          "location":"querystring",
          "locationName":"referenceTypes"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        }
      }
    },
    "ListContactReferencesResponse":{
      "type":"structure",
      "members":{
        "ReferenceSummaryList":{"shape":"ReferenceSummaryList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListDefaultVocabulariesRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "LanguageCode":{"shape":"VocabularyLanguageCode"},
        "MaxResults":{"shape":"MaxResult100"},
        "NextToken":{"shape":"VocabularyNextToken"}
      }
    },
    "ListDefaultVocabulariesResponse":{
      "type":"structure",
      "required":["DefaultVocabularyList"],
      "members":{
        "DefaultVocabularyList":{"shape":"DefaultVocabularyList"},
        "NextToken":{"shape":"VocabularyNextToken"}
      }
    },
    "ListEvaluationFormVersionsRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "EvaluationFormId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "EvaluationFormId":{
          "shape":"ResourceId",
          "location":"uri",
          "locationName":"EvaluationFormId"
        },
        "MaxResults":{
          "shape":"MaxResult100",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        }
      }
    },
    "ListEvaluationFormVersionsResponse":{
      "type":"structure",
      "required":["EvaluationFormVersionSummaryList"],
      "members":{
        "EvaluationFormVersionSummaryList":{"shape":"EvaluationFormVersionSummaryList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListEvaluationFormsRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "MaxResults":{
          "shape":"MaxResult100",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        }
      }
    },
    "ListEvaluationFormsResponse":{
      "type":"structure",
      "required":["EvaluationFormSummaryList"],
      "members":{
        "EvaluationFormSummaryList":{"shape":"EvaluationFormSummaryList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListFlowAssociationResourceType":{
      "type":"string",
      "enum":["VOICE_PHONE_NUMBER"]
    },
    "ListFlowAssociationsRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ResourceType":{
          "shape":"ListFlowAssociationResourceType",
          "location":"querystring",
          "locationName":"ResourceType"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult1000",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListFlowAssociationsResponse":{
      "type":"structure",
      "members":{
        "FlowAssociationSummaryList":{"shape":"FlowAssociationSummaryList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListHoursOfOperationsRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult1000",
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListHoursOfOperationsResponse":{
      "type":"structure",
      "members":{
        "HoursOfOperationSummaryList":{"shape":"HoursOfOperationSummaryList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListInstanceAttributesRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult7",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListInstanceAttributesResponse":{
      "type":"structure",
      "members":{
        "Attributes":{"shape":"AttributesList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListInstanceStorageConfigsRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ResourceType"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ResourceType":{
          "shape":"InstanceStorageResourceType",
          "location":"querystring",
          "locationName":"resourceType"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult10",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListInstanceStorageConfigsResponse":{
      "type":"structure",
      "members":{
        "StorageConfigs":{"shape":"InstanceStorageConfigs"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListInstancesRequest":{
      "type":"structure",
      "members":{
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult10",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListInstancesResponse":{
      "type":"structure",
      "members":{
        "InstanceSummaryList":{"shape":"InstanceSummaryList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListIntegrationAssociationsRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "IntegrationType":{
          "shape":"IntegrationType",
          "location":"querystring",
          "locationName":"integrationType"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult100",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        },
        "IntegrationArn":{
          "shape":"ARN",
          "location":"querystring",
          "locationName":"integrationArn"
        }
      }
    },
    "ListIntegrationAssociationsResponse":{
      "type":"structure",
      "members":{
        "IntegrationAssociationSummaryList":{"shape":"IntegrationAssociationSummaryList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListLambdaFunctionsRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult25",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListLambdaFunctionsResponse":{
      "type":"structure",
      "members":{
        "LambdaFunctions":{"shape":"FunctionArnsList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListLexBotsRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult25",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListLexBotsResponse":{
      "type":"structure",
      "members":{
        "LexBots":{"shape":"LexBotsList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListPhoneNumbersRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "PhoneNumberTypes":{
          "shape":"PhoneNumberTypes",
          "location":"querystring",
          "locationName":"phoneNumberTypes"
        },
        "PhoneNumberCountryCodes":{
          "shape":"PhoneNumberCountryCodes",
          "location":"querystring",
          "locationName":"phoneNumberCountryCodes"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult1000",
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListPhoneNumbersResponse":{
      "type":"structure",
      "members":{
        "PhoneNumberSummaryList":{"shape":"PhoneNumberSummaryList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListPhoneNumbersSummary":{
      "type":"structure",
      "members":{
        "PhoneNumberId":{"shape":"PhoneNumberId"},
        "PhoneNumberArn":{"shape":"ARN"},
        "PhoneNumber":{"shape":"PhoneNumber"},
        "PhoneNumberCountryCode":{"shape":"PhoneNumberCountryCode"},
        "PhoneNumberType":{"shape":"PhoneNumberType"},
        "TargetArn":{"shape":"ARN"},
        "InstanceId":{"shape":"InstanceId"},
        "PhoneNumberDescription":{"shape":"PhoneNumberDescription"},
        "SourcePhoneNumberArn":{"shape":"ARN"}
      }
    },
    "ListPhoneNumbersSummaryList":{
      "type":"list",
      "member":{"shape":"ListPhoneNumbersSummary"}
    },
    "ListPhoneNumbersV2Request":{
      "type":"structure",
      "members":{
        "TargetArn":{"shape":"ARN"},
        "InstanceId":{"shape":"InstanceId"},
        "MaxResults":{
          "shape":"MaxResult1000",
          "box":true
        },
        "NextToken":{"shape":"LargeNextToken"},
        "PhoneNumberCountryCodes":{"shape":"PhoneNumberCountryCodes"},
        "PhoneNumberTypes":{"shape":"PhoneNumberTypes"},
        "PhoneNumberPrefix":{"shape":"PhoneNumberPrefix"}
      }
    },
    "ListPhoneNumbersV2Response":{
      "type":"structure",
      "members":{
        "NextToken":{"shape":"LargeNextToken"},
        "ListPhoneNumbersSummaryList":{"shape":"ListPhoneNumbersSummaryList"}
      }
    },
    "ListPredefinedAttributesRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult100",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListPredefinedAttributesResponse":{
      "type":"structure",
      "members":{
        "NextToken":{"shape":"NextToken"},
        "PredefinedAttributeSummaryList":{"shape":"PredefinedAttributeSummaryList"}
      }
    },
    "ListPromptsRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult1000",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListPromptsResponse":{
      "type":"structure",
      "members":{
        "PromptSummaryList":{"shape":"PromptSummaryList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListQueueQuickConnectsRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "QueueId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "QueueId":{
          "shape":"QueueId",
          "location":"uri",
          "locationName":"QueueId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult100",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListQueueQuickConnectsResponse":{
      "type":"structure",
      "members":{
        "NextToken":{"shape":"NextToken"},
        "QuickConnectSummaryList":{"shape":"QuickConnectSummaryList"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "LastModifiedRegion":{"shape":"RegionName"}
      }
    },
    "ListQueuesRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "QueueTypes":{
          "shape":"QueueTypes",
          "location":"querystring",
          "locationName":"queueTypes"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult1000",
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListQueuesResponse":{
      "type":"structure",
      "members":{
        "QueueSummaryList":{"shape":"QueueSummaryList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListQuickConnectsRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult1000",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        },
        "QuickConnectTypes":{
          "shape":"QuickConnectTypes",
          "location":"querystring",
          "locationName":"QuickConnectTypes"
        }
      }
    },
    "ListQuickConnectsResponse":{
      "type":"structure",
      "members":{
        "QuickConnectSummaryList":{"shape":"QuickConnectSummaryList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListRealtimeContactAnalysisSegmentsV2Request":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactId",
        "OutputType",
        "SegmentTypes"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ContactId":{
          "shape":"ContactId",
          "location":"uri",
          "locationName":"ContactId"
        },
        "MaxResults":{"shape":"MaxResult100"},
        "NextToken":{"shape":"LargeNextToken"},
        "OutputType":{"shape":"RealTimeContactAnalysisOutputType"},
        "SegmentTypes":{"shape":"RealTimeContactAnalysisSegmentTypes"}
      }
    },
    "ListRealtimeContactAnalysisSegmentsV2Response":{
      "type":"structure",
      "required":[
        "Channel",
        "Status",
        "Segments"
      ],
      "members":{
        "Channel":{"shape":"RealTimeContactAnalysisSupportedChannel"},
        "Status":{"shape":"RealTimeContactAnalysisStatus"},
        "Segments":{"shape":"RealtimeContactAnalysisSegments"},
        "NextToken":{"shape":"LargeNextToken"}
      }
    },
    "ListRoutingProfileQueuesRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "RoutingProfileId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "RoutingProfileId":{
          "shape":"RoutingProfileId",
          "location":"uri",
          "locationName":"RoutingProfileId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult100",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListRoutingProfileQueuesResponse":{
      "type":"structure",
      "members":{
        "NextToken":{"shape":"NextToken"},
        "RoutingProfileQueueConfigSummaryList":{"shape":"RoutingProfileQueueConfigSummaryList"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "LastModifiedRegion":{"shape":"RegionName"}
      }
    },
    "ListRoutingProfilesRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult1000",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListRoutingProfilesResponse":{
      "type":"structure",
      "members":{
        "RoutingProfileSummaryList":{"shape":"RoutingProfileSummaryList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListRulesRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "PublishStatus":{
          "shape":"RulePublishStatus",
          "location":"querystring",
          "locationName":"publishStatus"
        },
        "EventSourceName":{
          "shape":"EventSourceName",
          "location":"querystring",
          "locationName":"eventSourceName"
        },
        "MaxResults":{
          "shape":"MaxResult200",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        }
      }
    },
    "ListRulesResponse":{
      "type":"structure",
      "required":["RuleSummaryList"],
      "members":{
        "RuleSummaryList":{"shape":"RuleSummaryList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListSecurityKeysRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult2",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListSecurityKeysResponse":{
      "type":"structure",
      "members":{
        "SecurityKeys":{"shape":"SecurityKeysList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListSecurityProfileApplicationsRequest":{
      "type":"structure",
      "required":[
        "SecurityProfileId",
        "InstanceId"
      ],
      "members":{
        "SecurityProfileId":{
          "shape":"SecurityProfileId",
          "location":"uri",
          "locationName":"SecurityProfileId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult1000",
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListSecurityProfileApplicationsResponse":{
      "type":"structure",
      "members":{
        "Applications":{"shape":"Applications"},
        "NextToken":{"shape":"NextToken"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "LastModifiedRegion":{"shape":"RegionName"}
      }
    },
    "ListSecurityProfilePermissionsRequest":{
      "type":"structure",
      "required":[
        "SecurityProfileId",
        "InstanceId"
      ],
      "members":{
        "SecurityProfileId":{
          "shape":"SecurityProfileId",
          "location":"uri",
          "locationName":"SecurityProfileId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult1000",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListSecurityProfilePermissionsResponse":{
      "type":"structure",
      "members":{
        "Permissions":{"shape":"PermissionsList"},
        "NextToken":{"shape":"NextToken"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "LastModifiedRegion":{"shape":"RegionName"}
      }
    },
    "ListSecurityProfilesRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult1000",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListSecurityProfilesResponse":{
      "type":"structure",
      "members":{
        "SecurityProfileSummaryList":{"shape":"SecurityProfileSummaryList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListTagsForResourceRequest":{
      "type":"structure",
      "required":["resourceArn"],
      "members":{
        "resourceArn":{
          "shape":"ARN",
          "location":"uri",
          "locationName":"resourceArn"
        }
      }
    },
    "ListTagsForResourceResponse":{
      "type":"structure",
      "members":{
        "tags":{"shape":"TagMap"}
      }
    },
    "ListTaskTemplatesRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult100",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        },
        "Status":{
          "shape":"TaskTemplateStatus",
          "location":"querystring",
          "locationName":"status"
        },
        "Name":{
          "shape":"TaskTemplateName",
          "location":"querystring",
          "locationName":"name"
        }
      }
    },
    "ListTaskTemplatesResponse":{
      "type":"structure",
      "members":{
        "TaskTemplates":{"shape":"TaskTemplateList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListTrafficDistributionGroupUsersRequest":{
      "type":"structure",
      "required":["TrafficDistributionGroupId"],
      "members":{
        "TrafficDistributionGroupId":{
          "shape":"TrafficDistributionGroupIdOrArn",
          "location":"uri",
          "locationName":"TrafficDistributionGroupId"
        },
        "MaxResults":{
          "shape":"MaxResult10",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        }
      }
    },
    "ListTrafficDistributionGroupUsersResponse":{
      "type":"structure",
      "members":{
        "NextToken":{"shape":"NextToken"},
        "TrafficDistributionGroupUserSummaryList":{"shape":"TrafficDistributionGroupUserSummaryList"}
      }
    },
    "ListTrafficDistributionGroupsRequest":{
      "type":"structure",
      "members":{
        "MaxResults":{
          "shape":"MaxResult10",
          "location":"querystring",
          "locationName":"maxResults"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "InstanceId":{
          "shape":"InstanceIdOrArn",
          "location":"querystring",
          "locationName":"instanceId"
        }
      }
    },
    "ListTrafficDistributionGroupsResponse":{
      "type":"structure",
      "members":{
        "NextToken":{"shape":"NextToken"},
        "TrafficDistributionGroupSummaryList":{"shape":"TrafficDistributionGroupSummaryList"}
      }
    },
    "ListUseCasesRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "IntegrationAssociationId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "IntegrationAssociationId":{
          "shape":"IntegrationAssociationId",
          "location":"uri",
          "locationName":"IntegrationAssociationId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult100",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListUseCasesResponse":{
      "type":"structure",
      "members":{
        "UseCaseSummaryList":{"shape":"UseCaseSummaryList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListUserHierarchyGroupsRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult1000",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListUserHierarchyGroupsResponse":{
      "type":"structure",
      "members":{
        "UserHierarchyGroupSummaryList":{"shape":"HierarchyGroupSummaryList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListUserProficienciesRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "UserId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "UserId":{
          "shape":"UserId",
          "location":"uri",
          "locationName":"UserId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult100",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListUserProficienciesResponse":{
      "type":"structure",
      "members":{
        "NextToken":{"shape":"NextToken"},
        "UserProficiencyList":{"shape":"UserProficiencyList"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "LastModifiedRegion":{"shape":"RegionName"}
      }
    },
    "ListUsersRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult1000",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListUsersResponse":{
      "type":"structure",
      "members":{
        "UserSummaryList":{"shape":"UserSummaryList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListViewVersionsRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ViewId"
      ],
      "members":{
        "InstanceId":{
          "shape":"ViewsInstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ViewId":{
          "shape":"ViewId",
          "location":"uri",
          "locationName":"ViewId"
        },
        "NextToken":{
          "shape":"ViewsNextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResults",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListViewVersionsResponse":{
      "type":"structure",
      "members":{
        "ViewVersionSummaryList":{"shape":"ViewVersionSummaryList"},
        "NextToken":{"shape":"ViewsNextToken"}
      }
    },
    "ListViewsRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"ViewsInstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "Type":{
          "shape":"ViewType",
          "location":"querystring",
          "locationName":"type"
        },
        "NextToken":{
          "shape":"ViewsNextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResults",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListViewsResponse":{
      "type":"structure",
      "members":{
        "ViewsSummaryList":{"shape":"ViewsSummaryList"},
        "NextToken":{"shape":"ViewsNextToken"}
      }
    },
    "Long":{"type":"long"},
    "MaxResult10":{
      "type":"integer",
      "max":10,
      "min":1
    },
    "MaxResult100":{
      "type":"integer",
      "max":100,
      "min":1
    },
    "MaxResult1000":{
      "type":"integer",
      "max":1000,
      "min":1
    },
    "MaxResult2":{
      "type":"integer",
      "max":2,
      "min":1
    },
    "MaxResult200":{
      "type":"integer",
      "max":200,
      "min":1
    },
    "MaxResult25":{
      "type":"integer",
      "max":25,
      "min":1
    },
    "MaxResult7":{
      "type":"integer",
      "max":7,
      "min":1
    },
    "MaxResults":{
      "type":"integer",
      "max":100,
      "min":1
    },
    "MaximumResultReturnedException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
      },
      "error":{"httpStatusCode":400},
      "exception":true
    },
    "MediaConcurrencies":{
      "type":"list",
      "member":{"shape":"MediaConcurrency"}
    },
    "MediaConcurrency":{
      "type":"structure",
      "required":[
        "Channel",
        "Concurrency"
      ],
      "members":{
        "Channel":{"shape":"Channel"},
        "Concurrency":{"shape":"Concurrency"},
        "CrossChannelBehavior":{"shape":"CrossChannelBehavior"}
      }
    },
    "MediaPlacement":{
      "type":"structure",
      "members":{
        "AudioHostUrl":{"shape":"URI"},
        "AudioFallbackUrl":{"shape":"URI"},
        "SignalingUrl":{"shape":"URI"},
        "TurnControlUrl":{"shape":"URI"},
        "EventIngestionUrl":{"shape":"URI"}
      }
    },
    "MediaRegion":{"type":"string"},
    "Meeting":{
      "type":"structure",
      "members":{
        "MediaRegion":{"shape":"MediaRegion"},
        "MediaPlacement":{"shape":"MediaPlacement"},
        "MeetingFeatures":{"shape":"MeetingFeaturesConfiguration"},
        "MeetingId":{"shape":"MeetingId"}
      }
    },
    "MeetingFeatureStatus":{
      "type":"string",
      "enum":[
        "AVAILABLE",
        "UNAVAILABLE"
      ]
    },
    "MeetingFeaturesConfiguration":{
      "type":"structure",
      "members":{
        "Audio":{"shape":"AudioFeatures"}
      }
    },
    "MeetingId":{"type":"string"},
    "Message":{"type":"string"},
    "MetricDataCollectionsV2":{
      "type":"list",
      "member":{"shape":"MetricDataV2"}
    },
    "MetricDataV2":{
      "type":"structure",
      "members":{
        "Metric":{"shape":"MetricV2"},
        "Value":{
          "shape":"Value",
          "box":true
        }
      }
    },
    "MetricFilterV2":{
      "type":"structure",
      "members":{
        "MetricFilterKey":{"shape":"String"},
        "MetricFilterValues":{"shape":"MetricFilterValueList"},
        "Negate":{"shape":"Boolean"}
      }
    },
    "MetricFilterValueList":{
      "type":"list",
      "member":{"shape":"String"},
      "max":10,
      "min":1
    },
    "MetricFiltersV2List":{
      "type":"list",
      "member":{"shape":"MetricFilterV2"},
      "max":2
    },
    "MetricInterval":{
      "type":"structure",
      "members":{
        "Interval":{"shape":"IntervalPeriod"},
        "StartTime":{"shape":"Timestamp"},
        "EndTime":{"shape":"Timestamp"}
      }
    },
    "MetricNameV2":{"type":"string"},
    "MetricResultV2":{
      "type":"structure",
      "members":{
        "Dimensions":{"shape":"DimensionsV2Map"},
        "MetricInterval":{"shape":"MetricInterval"},
        "Collections":{"shape":"MetricDataCollectionsV2"}
      }
    },
    "MetricResultsV2":{
      "type":"list",
      "member":{"shape":"MetricResultV2"}
    },
    "MetricV2":{
      "type":"structure",
      "members":{
        "Name":{"shape":"MetricNameV2"},
        "Threshold":{"shape":"ThresholdCollections"},
        "MetricFilters":{"shape":"MetricFiltersV2List"}
      }
    },
    "MetricsV2":{
      "type":"list",
      "member":{"shape":"MetricV2"}
    },
    "MinutesLimit60":{
      "type":"integer",
      "max":59,
      "min":0
    },
    "MonitorCapability":{
      "type":"string",
      "enum":[
        "SILENT_MONITOR",
        "BARGE"
      ]
    },
    "MonitorContactRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactId",
        "UserId"
      ],
      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "ContactId":{"shape":"ContactId"},
        "UserId":{"shape":"AgentResourceId"},
        "AllowedMonitorCapabilities":{"shape":"AllowedMonitorCapabilities"},
        "ClientToken":{
          "shape":"ClientToken",
          "idempotencyToken":true
        }
      }
    },
    "MonitorContactResponse":{
      "type":"structure",
      "members":{
        "ContactId":{"shape":"ContactId"},
        "ContactArn":{"shape":"ARN"}
      }
    },
    "Name":{
      "type":"string",
      "max":512,
      "min":0,
      "sensitive":true
    },
    "Name128":{
      "type":"string",
      "max":128,
      "min":1,
      "pattern":"(^[\\S].*[\\S]$)|(^[\\S]$)"
    },
    "Namespace":{
      "type":"string",
      "max":128,
      "min":1
    },
    "NewChatCreated":{"type":"boolean"},
    "NewSessionDetails":{
      "type":"structure",
      "members":{
        "SupportedMessagingContentTypes":{"shape":"SupportedMessagingContentTypes"},
        "ParticipantDetails":{"shape":"ParticipantDetails"},
        "Attributes":{"shape":"Attributes"},
        "StreamingConfiguration":{"shape":"ChatStreamingConfiguration"}
      }
    },
    "NextToken":{"type":"string"},
    "NextToken2500":{
      "type":"string",
      "max":2500,
      "min":1
    },
    "NotificationContentType":{
      "type":"string",
      "enum":["PLAIN_TEXT"]
    },
    "NotificationDeliveryType":{
      "type":"string",
      "enum":["EMAIL"]
    },
    "NotificationRecipientType":{
      "type":"structure",
      "members":{
        "UserTags":{"shape":"UserTagMap"},
        "UserIds":{"shape":"UserIdList"}
      }
    },
    "NumberReference":{
      "type":"structure",
      "members":{
        "Name":{"shape":"ReferenceKey"},
        "Value":{"shape":"ReferenceValue"}
      }
    },
    "NumericQuestionPropertyAutomationLabel":{
      "type":"string",
      "enum":[
        "OVERALL_CUSTOMER_SENTIMENT_SCORE",
        "OVERALL_AGENT_SENTIMENT_SCORE",
        "NON_TALK_TIME",
        "NON_TALK_TIME_PERCENTAGE",
        "NUMBER_OF_INTERRUPTIONS",
        "CONTACT_DURATION",
        "AGENT_INTERACTION_DURATION",
        "CUSTOMER_HOLD_TIME"
      ]
    },
    "NumericQuestionPropertyValueAutomation":{
      "type":"structure",
      "required":["Label"],
      "members":{
        "Label":{"shape":"NumericQuestionPropertyAutomationLabel"}
      }
    },
    "Origin":{
      "type":"string",
      "max":267
    },
    "OriginsList":{
      "type":"list",
      "member":{"shape":"Origin"}
    },
    "OutboundCallerConfig":{
      "type":"structure",
      "members":{
        "OutboundCallerIdName":{"shape":"OutboundCallerIdName"},
        "OutboundCallerIdNumberId":{"shape":"PhoneNumberId"},
        "OutboundFlowId":{"shape":"ContactFlowId"}
      }
    },
    "OutboundCallerIdName":{
      "type":"string",
      "max":255,
      "min":1
    },
    "OutboundCallsEnabled":{"type":"boolean"},
    "OutboundContactNotPermittedException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
      },
      "error":{"httpStatusCode":403},
      "exception":true
    },
    "OutputTypeNotFoundException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
      },
      "error":{"httpStatusCode":404},
      "exception":true
    },
    "PEM":{
      "type":"string",
      "max":1024,
      "min":1
    },
    "ParticipantCapabilities":{
      "type":"structure",
      "members":{
        "Video":{"shape":"VideoCapability"}
      }
    },
    "ParticipantDetails":{
      "type":"structure",
      "required":["DisplayName"],
      "members":{
        "DisplayName":{"shape":"DisplayName"}
      }
    },
    "ParticipantDetailsToAdd":{
      "type":"structure",
      "members":{
        "ParticipantRole":{"shape":"ParticipantRole"},
        "DisplayName":{"shape":"DisplayName"}
      }
    },
    "ParticipantId":{
      "type":"string",
      "max":256,
      "min":1
    },
    "ParticipantRole":{
      "type":"string",
      "enum":[
        "AGENT",
        "CUSTOMER",
        "SYSTEM",
        "CUSTOM_BOT",
        "SUPERVISOR"
      ]
    },
    "ParticipantTimerAction":{
      "type":"string",
      "enum":["Unset"]
    },
    "ParticipantTimerConfigList":{
      "type":"list",
      "member":{"shape":"ParticipantTimerConfiguration"},
      "max":6,
      "min":1
    },
    "ParticipantTimerConfiguration":{
      "type":"structure",
      "required":[
        "ParticipantRole",
        "TimerType",
        "TimerValue"
      ],
      "members":{
        "ParticipantRole":{"shape":"TimerEligibleParticipantRoles"},
        "TimerType":{"shape":"ParticipantTimerType"},
        "TimerValue":{"shape":"ParticipantTimerValue"}
      }
    },
    "ParticipantTimerDurationInMinutes":{
      "type":"integer",
      "max":480,
      "min":2
    },
    "ParticipantTimerType":{
      "type":"string",
      "enum":[
        "IDLE",
        "DISCONNECT_NONCUSTOMER"
      ]
    },
    "ParticipantTimerValue":{
      "type":"structure",
      "members":{
        "ParticipantTimerAction":{"shape":"ParticipantTimerAction"},
        "ParticipantTimerDurationInMinutes":{"shape":"ParticipantTimerDurationInMinutes"}
      },
      "union":true
    },
    "ParticipantToken":{
      "type":"string",
      "max":1000,
      "min":1
    },
    "ParticipantTokenCredentials":{
      "type":"structure",
      "members":{
        "ParticipantToken":{"shape":"ParticipantToken"},
        "Expiry":{"shape":"ISO8601Datetime"}
      }
    },
    "Password":{
      "type":"string",
      "pattern":"/^(?=.*[a-z])(?=.*[A-Z])(?=.*\\d)[a-zA-Z\\d\\S]{8,64}$/",
      "sensitive":true
    },
    "PauseContactRequest":{
      "type":"structure",
      "required":[
        "ContactId",
        "InstanceId"
      ],
      "members":{
        "ContactId":{"shape":"ContactId"},
        "InstanceId":{"shape":"InstanceId"},
        "ContactFlowId":{"shape":"ContactFlowId"}
      }
    },
    "PauseContactResponse":{
      "type":"structure",
      "members":{
      }
    },
    "Percentage":{
      "type":"integer",
      "max":100,
      "min":0
    },
    "Permission":{
      "type":"string",
      "max":128,
      "min":1
    },
    "PermissionsList":{
      "type":"list",
      "member":{"shape":"SecurityProfilePermission"},
      "max":500
    },
    "PersistentChat":{
      "type":"structure",
      "members":{
        "RehydrationType":{"shape":"RehydrationType"},
        "SourceContactId":{"shape":"ContactId"}
      }
    },
    "PhoneNumber":{
      "type":"string",
      "pattern":"\\\\+[1-9]\\\\d{1,14}$"
    },
    "PhoneNumberCountryCode":{
      "type":"string",
      "enum":[
        "AF",
        "AL",
        "DZ",
        "AS",
        "AD",
        "AO",
        "AI",
        "AQ",
        "AG",
        "AR",
        "AM",
        "AW",
        "AU",
        "AT",
        "AZ",
        "BS",
        "BH",
        "BD",
        "BB",
        "BY",
        "BE",
        "BZ",
        "BJ",
        "BM",
        "BT",
        "BO",
        "BA",
        "BW",
        "BR",
        "IO",
        "VG",
        "BN",
        "BG",
        "BF",
        "BI",
        "KH",
        "CM",
        "CA",
        "CV",
        "KY",
        "CF",
        "TD",
        "CL",
        "CN",
        "CX",
        "CC",
        "CO",
        "KM",
        "CK",
        "CR",
        "HR",
        "CU",
        "CW",
        "CY",
        "CZ",
        "CD",
        "DK",
        "DJ",
        "DM",
        "DO",
        "TL",
        "EC",
        "EG",
        "SV",
        "GQ",
        "ER",
        "EE",
        "ET",
        "FK",
        "FO",
        "FJ",
        "FI",
        "FR",
        "PF",
        "GA",
        "GM",
        "GE",
        "DE",
        "GH",
        "GI",
        "GR",
        "GL",
        "GD",
        "GU",
        "GT",
        "GG",
        "GN",
        "GW",
        "GY",
        "HT",
        "HN",
        "HK",
        "HU",
        "IS",
        "IN",
        "ID",
        "IR",
        "IQ",
        "IE",
        "IM",
        "IL",
        "IT",
        "CI",
        "JM",
        "JP",
        "JE",
        "JO",
        "KZ",
        "KE",
        "KI",
        "KW",
        "KG",
        "LA",
        "LV",
        "LB",
        "LS",
        "LR",
        "LY",
        "LI",
        "LT",
        "LU",
        "MO",
        "MK",
        "MG",
        "MW",
        "MY",
        "MV",
        "ML",
        "MT",
        "MH",
        "MR",
        "MU",
        "YT",
        "MX",
        "FM",
        "MD",
        "MC",
        "MN",
        "ME",
        "MS",
        "MA",
        "MZ",
        "MM",
        "NA",
        "NR",
        "NP",
        "NL",
        "AN",
        "NC",
        "NZ",
        "NI",
        "NE",
        "NG",
        "NU",
        "KP",
        "MP",
        "NO",
        "OM",
        "PK",
        "PW",
        "PA",
        "PG",
        "PY",
        "PE",
        "PH",
        "PN",
        "PL",
        "PT",
        "PR",
        "QA",
        "CG",
        "RE",
        "RO",
        "RU",
        "RW",
        "BL",
        "SH",
        "KN",
        "LC",
        "MF",
        "PM",
        "VC",
        "WS",
        "SM",
        "ST",
        "SA",
        "SN",
        "RS",
        "SC",
        "SL",
        "SG",
        "SX",
        "SK",
        "SI",
        "SB",
        "SO",
        "ZA",
        "KR",
        "ES",
        "LK",
        "SD",
        "SR",
        "SJ",
        "SZ",
        "SE",
        "CH",
        "SY",
        "TW",
        "TJ",
        "TZ",
        "TH",
        "TG",
        "TK",
        "TO",
        "TT",
        "TN",
        "TR",
        "TM",
        "TC",
        "TV",
        "VI",
        "UG",
        "UA",
        "AE",
        "GB",
        "US",
        "UY",
        "UZ",
        "VU",
        "VA",
        "VE",
        "VN",
        "WF",
        "EH",
        "YE",
        "ZM",
        "ZW"
      ]
    },
    "PhoneNumberCountryCodes":{
      "type":"list",
      "member":{"shape":"PhoneNumberCountryCode"},
      "max":10
    },
    "PhoneNumberDescription":{
      "type":"string",
      "max":500,
      "min":0,
      "pattern":"^[\\W\\S_]*"
    },
    "PhoneNumberId":{"type":"string"},
    "PhoneNumberPrefix":{
      "type":"string",
      "pattern":"\\\\+?[0-9]{1,11}"
    },
    "PhoneNumberQuickConnectConfig":{
      "type":"structure",
      "required":["PhoneNumber"],
      "members":{
        "PhoneNumber":{"shape":"PhoneNumber"}
      }
    },
    "PhoneNumberStatus":{
      "type":"structure",
      "members":{
        "Status":{"shape":"PhoneNumberWorkflowStatus"},
        "Message":{"shape":"PhoneNumberWorkflowMessage"}
      }
    },
    "PhoneNumberSummary":{
      "type":"structure",
      "members":{
        "Id":{"shape":"PhoneNumberId"},
        "Arn":{"shape":"ARN"},
        "PhoneNumber":{"shape":"PhoneNumber"},
        "PhoneNumberType":{"shape":"PhoneNumberType"},
        "PhoneNumberCountryCode":{"shape":"PhoneNumberCountryCode"}
      }
    },
    "PhoneNumberSummaryList":{
      "type":"list",
      "member":{"shape":"PhoneNumberSummary"}
    },
    "PhoneNumberType":{
      "type":"string",
      "enum":[
        "TOLL_FREE",
        "DID",
        "UIFN",
        "SHARED",
        "THIRD_PARTY_TF",
        "THIRD_PARTY_DID",
        "SHORT_CODE"
      ]
    },
    "PhoneNumberTypes":{
      "type":"list",
      "member":{"shape":"PhoneNumberType"},
      "max":6
    },
    "PhoneNumberWorkflowMessage":{
      "type":"string",
      "max":255,
      "min":0,
      "pattern":"^[\\W\\S_]*"
    },
    "PhoneNumberWorkflowStatus":{
      "type":"string",
      "enum":[
        "CLAIMED",
        "IN_PROGRESS",
        "FAILED"
      ]
    },
    "PhoneType":{
      "type":"string",
      "enum":[
        "SOFT_PHONE",
        "DESK_PHONE"
      ]
    },
    "PredefinedAttribute":{
      "type":"structure",
      "members":{
        "Name":{"shape":"PredefinedAttributeName"},
        "Values":{"shape":"PredefinedAttributeValues"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "LastModifiedRegion":{"shape":"RegionName"}
      }
    },
    "PredefinedAttributeName":{
      "type":"string",
      "max":64,
      "min":1
    },
    "PredefinedAttributeSearchConditionList":{
      "type":"list",
      "member":{"shape":"PredefinedAttributeSearchCriteria"}
    },
    "PredefinedAttributeSearchCriteria":{
      "type":"structure",
      "members":{
        "OrConditions":{"shape":"PredefinedAttributeSearchConditionList"},
        "AndConditions":{"shape":"PredefinedAttributeSearchConditionList"},
        "StringCondition":{"shape":"StringCondition"}
      }
    },
    "PredefinedAttributeSearchSummaryList":{
      "type":"list",
      "member":{"shape":"PredefinedAttribute"}
    },
    "PredefinedAttributeStringValue":{
      "type":"string",
      "max":64,
      "min":1
    },
    "PredefinedAttributeStringValuesList":{
      "type":"list",
      "member":{"shape":"PredefinedAttributeStringValue"},
      "max":128,
      "min":1
    },
    "PredefinedAttributeSummary":{
      "type":"structure",
      "members":{
        "Name":{"shape":"PredefinedAttributeName"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "LastModifiedRegion":{"shape":"RegionName"}
      }
    },
    "PredefinedAttributeSummaryList":{
      "type":"list",
      "member":{"shape":"PredefinedAttributeSummary"}
    },
    "PredefinedAttributeValues":{
      "type":"structure",
      "members":{
        "StringList":{"shape":"PredefinedAttributeStringValuesList"}
      },
      "union":true
    },
    "Prefix":{
      "type":"string",
      "max":128,
      "min":1
    },
    "Priority":{
      "type":"integer",
      "max":99,
      "min":1
    },
    "ProblemDetail":{
      "type":"structure",
      "members":{
        "message":{"shape":"ProblemMessageString"}
      }
    },
    "ProblemMessageString":{
      "type":"string",
      "max":256,
      "min":1
    },
    "Problems":{
      "type":"list",
      "member":{"shape":"ProblemDetail"},
      "max":50,
      "min":1
    },
    "ProficiencyLevel":{
      "type":"float",
      "box":true,
      "max":5.0,
      "min":1.0
    },
    "Prompt":{
      "type":"structure",
      "members":{
        "PromptARN":{"shape":"ARN"},
        "PromptId":{"shape":"PromptId"},
        "Name":{"shape":"CommonNameLength127"},
        "Description":{"shape":"PromptDescription"},
        "Tags":{"shape":"TagMap"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "LastModifiedRegion":{"shape":"RegionName"}
      }
    },
    "PromptDescription":{
      "type":"string",
      "max":250,
      "min":1
    },
    "PromptId":{
      "type":"string",
      "max":256,
      "min":1
    },
    "PromptList":{
      "type":"list",
      "member":{"shape":"Prompt"}
    },
    "PromptName":{
      "type":"string",
      "max":256,
      "min":1
    },
    "PromptPresignedUrl":{
      "type":"string",
      "max":2000,
      "min":1
    },
    "PromptSearchConditionList":{
      "type":"list",
      "member":{"shape":"PromptSearchCriteria"}
    },
    "PromptSearchCriteria":{
      "type":"structure",
      "members":{
        "OrConditions":{"shape":"PromptSearchConditionList"},
        "AndConditions":{"shape":"PromptSearchConditionList"},
        "StringCondition":{"shape":"StringCondition"}
      }
    },
    "PromptSearchFilter":{
      "type":"structure",
      "members":{
        "TagFilter":{"shape":"ControlPlaneTagFilter"}
      }
    },
    "PromptSummary":{
      "type":"structure",
      "members":{
        "Id":{"shape":"PromptId"},
        "Arn":{"shape":"ARN"},
        "Name":{"shape":"PromptName"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "LastModifiedRegion":{"shape":"RegionName"}
      }
    },
    "PromptSummaryList":{
      "type":"list",
      "member":{"shape":"PromptSummary"}
    },
    "PropertyValidationException":{
      "type":"structure",
      "required":["Message"],
      "members":{
        "Message":{"shape":"Message"},
        "PropertyList":{"shape":"PropertyValidationExceptionPropertyList"}
      },
      "error":{"httpStatusCode":400},
      "exception":true
    },
    "PropertyValidationExceptionProperty":{
      "type":"structure",
      "required":[
        "PropertyPath",
        "Reason",
        "Message"
      ],
      "members":{
        "PropertyPath":{"shape":"String"},
        "Reason":{"shape":"PropertyValidationExceptionReason"},
        "Message":{"shape":"Message"}
      }
    },
    "PropertyValidationExceptionPropertyList":{
      "type":"list",
      "member":{"shape":"PropertyValidationExceptionProperty"}
    },
    "PropertyValidationExceptionReason":{
      "type":"string",
      "enum":[
        "INVALID_FORMAT",
        "UNIQUE_CONSTRAINT_VIOLATED",
        "REFERENCED_RESOURCE_NOT_FOUND",
        "RESOURCE_NAME_ALREADY_EXISTS",
        "REQUIRED_PROPERTY_MISSING",
        "NOT_SUPPORTED"
      ]
    },
    "PutUserStatusRequest":{
      "type":"structure",
      "required":[
        "UserId",
        "InstanceId",
        "AgentStatusId"
      ],
      "members":{
        "UserId":{
          "shape":"UserId",
          "location":"uri",
          "locationName":"UserId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "AgentStatusId":{"shape":"AgentStatusId"}
      }
    },
    "PutUserStatusResponse":{
      "type":"structure",
      "members":{
      }
    },
    "Queue":{
      "type":"structure",
      "members":{
        "Name":{"shape":"CommonNameLength127"},
        "QueueArn":{"shape":"ARN"},
        "QueueId":{"shape":"QueueId"},
        "Description":{"shape":"QueueDescription"},
        "OutboundCallerConfig":{"shape":"OutboundCallerConfig"},
        "HoursOfOperationId":{"shape":"HoursOfOperationId"},
        "MaxContacts":{
          "shape":"QueueMaxContacts",
          "box":true
        },
        "Status":{"shape":"QueueStatus"},
        "Tags":{"shape":"TagMap"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "LastModifiedRegion":{"shape":"RegionName"}
      }
    },
    "QueueDescription":{
      "type":"string",
      "max":250,
      "min":1
    },
    "QueueId":{"type":"string"},
    "QueueIdList":{
      "type":"list",
      "member":{"shape":"QueueId"},
      "max":100,
      "min":0
    },
    "QueueInfo":{
      "type":"structure",
      "members":{
        "Id":{"shape":"QueueId"},
        "EnqueueTimestamp":{"shape":"timestamp"}
      }
    },
    "QueueMaxContacts":{
      "type":"integer",
      "min":0
    },
    "QueueName":{
      "type":"string",
      "max":256,
      "min":1
    },
    "QueuePriority":{
      "type":"long",
      "max":9223372036854775807,
      "min":1
    },
    "QueueQuickConnectConfig":{
      "type":"structure",
      "required":[
        "QueueId",
        "ContactFlowId"
      ],
      "members":{
        "QueueId":{"shape":"QueueId"},
        "ContactFlowId":{"shape":"ContactFlowId"}
      }
    },
    "QueueReference":{
      "type":"structure",
      "members":{
        "Id":{"shape":"QueueId"},
        "Arn":{"shape":"ARN"}
      }
    },
    "QueueSearchConditionList":{
      "type":"list",
      "member":{"shape":"QueueSearchCriteria"}
    },
    "QueueSearchCriteria":{
      "type":"structure",
      "members":{
        "OrConditions":{"shape":"QueueSearchConditionList"},
        "AndConditions":{"shape":"QueueSearchConditionList"},
        "StringCondition":{"shape":"StringCondition"},
        "QueueTypeCondition":{"shape":"SearchableQueueType"}
      }
    },
    "QueueSearchFilter":{
      "type":"structure",
      "members":{
        "TagFilter":{"shape":"ControlPlaneTagFilter"}
      }
    },
    "QueueSearchSummaryList":{
      "type":"list",
      "member":{"shape":"Queue"}
    },
    "QueueStatus":{
      "type":"string",
      "enum":[
        "ENABLED",
        "DISABLED"
      ]
    },
    "QueueSummary":{
      "type":"structure",
      "members":{
        "Id":{"shape":"QueueId"},
        "Arn":{"shape":"ARN"},
        "Name":{"shape":"QueueName"},
        "QueueType":{"shape":"QueueType"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "LastModifiedRegion":{"shape":"RegionName"}
      }
    },
    "QueueSummaryList":{
      "type":"list",
      "member":{"shape":"QueueSummary"}
    },
    "QueueTimeAdjustmentSeconds":{"type":"integer"},
    "QueueType":{
      "type":"string",
      "enum":[
        "STANDARD",
        "AGENT"
      ]
    },
    "QueueTypes":{
      "type":"list",
      "member":{"shape":"QueueType"},
      "max":2
    },
    "Queues":{
      "type":"list",
      "member":{"shape":"QueueId"},
      "max":100,
      "min":1
    },
    "QuickConnect":{
      "type":"structure",
      "members":{
        "QuickConnectARN":{"shape":"ARN"},
        "QuickConnectId":{"shape":"QuickConnectId"},
        "Name":{"shape":"QuickConnectName"},
        "Description":{"shape":"QuickConnectDescription"},
        "QuickConnectConfig":{"shape":"QuickConnectConfig"},
        "Tags":{"shape":"TagMap"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "LastModifiedRegion":{"shape":"RegionName"}
      }
    },
    "QuickConnectConfig":{
      "type":"structure",
      "required":["QuickConnectType"],
      "members":{
        "QuickConnectType":{"shape":"QuickConnectType"},
        "UserConfig":{"shape":"UserQuickConnectConfig"},
        "QueueConfig":{"shape":"QueueQuickConnectConfig"},
        "PhoneConfig":{"shape":"PhoneNumberQuickConnectConfig"}
      }
    },
    "QuickConnectDescription":{
      "type":"string",
      "max":250,
      "min":1
    },
    "QuickConnectId":{"type":"string"},
    "QuickConnectName":{
      "type":"string",
      "max":127,
      "min":1
    },
    "QuickConnectSearchConditionList":{
      "type":"list",
      "member":{"shape":"QuickConnectSearchCriteria"}
    },
    "QuickConnectSearchCriteria":{
      "type":"structure",
      "members":{
        "OrConditions":{"shape":"QuickConnectSearchConditionList"},
        "AndConditions":{"shape":"QuickConnectSearchConditionList"},
        "StringCondition":{"shape":"StringCondition"}
      }
    },
    "QuickConnectSearchFilter":{
      "type":"structure",
      "members":{
        "TagFilter":{"shape":"ControlPlaneTagFilter"}
      }
    },
    "QuickConnectSearchSummaryList":{
      "type":"list",
      "member":{"shape":"QuickConnect"}
    },
    "QuickConnectSummary":{
      "type":"structure",
      "members":{
        "Id":{"shape":"QuickConnectId"},
        "Arn":{"shape":"ARN"},
        "Name":{"shape":"QuickConnectName"},
        "QuickConnectType":{"shape":"QuickConnectType"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "LastModifiedRegion":{"shape":"RegionName"}
      }
    },
    "QuickConnectSummaryList":{
      "type":"list",
      "member":{"shape":"QuickConnectSummary"}
    },
    "QuickConnectType":{
      "type":"string",
      "enum":[
        "USER",
        "QUEUE",
        "PHONE_NUMBER"
      ]
    },
    "QuickConnectTypes":{
      "type":"list",
      "member":{"shape":"QuickConnectType"},
      "max":3
    },
    "QuickConnectsList":{
      "type":"list",
      "member":{"shape":"QuickConnectId"},
      "max":50,
      "min":1
    },
    "ReadOnlyFieldInfo":{
      "type":"structure",
      "members":{
        "Id":{"shape":"TaskTemplateFieldIdentifier"}
      }
    },
    "ReadOnlyTaskTemplateFields":{
      "type":"list",
      "member":{"shape":"ReadOnlyFieldInfo"}
    },
    "RealTimeContactAnalysisAttachment":{
      "type":"structure",
      "required":[
        "AttachmentName",
        "AttachmentId"
      ],
      "members":{
        "AttachmentName":{"shape":"AttachmentName"},
        "ContentType":{"shape":"ContentType"},
        "AttachmentId":{"shape":"ArtifactId"},
        "Status":{"shape":"ArtifactStatus"}
      }
    },
    "RealTimeContactAnalysisAttachments":{
      "type":"list",
      "member":{"shape":"RealTimeContactAnalysisAttachment"},
      "max":10
    },
    "RealTimeContactAnalysisCategoryDetails":{
      "type":"structure",
      "required":["PointsOfInterest"],
      "members":{
        "PointsOfInterest":{"shape":"RealTimeContactAnalysisPointsOfInterest"}
      }
    },
    "RealTimeContactAnalysisCategoryName":{
      "type":"string",
      "max":256,
      "min":1
    },
    "RealTimeContactAnalysisCharacterInterval":{
      "type":"structure",
      "required":[
        "BeginOffsetChar",
        "EndOffsetChar"
      ],
      "members":{
        "BeginOffsetChar":{"shape":"RealTimeContactAnalysisOffset"},
        "EndOffsetChar":{"shape":"RealTimeContactAnalysisOffset"}
      }
    },
    "RealTimeContactAnalysisCharacterIntervals":{
      "type":"list",
      "member":{"shape":"RealTimeContactAnalysisCharacterInterval"}
    },
    "RealTimeContactAnalysisContentType":{
      "type":"string",
      "max":256,
      "min":1
    },
    "RealTimeContactAnalysisEventType":{
      "type":"string",
      "max":128,
      "min":1
    },
    "RealTimeContactAnalysisId256":{
      "type":"string",
      "max":256,
      "min":1
    },
    "RealTimeContactAnalysisIssueDetected":{
      "type":"structure",
      "required":["TranscriptItems"],
      "members":{
        "TranscriptItems":{"shape":"RealTimeContactAnalysisTranscriptItemsWithContent"}
      }
    },
    "RealTimeContactAnalysisIssuesDetected":{
      "type":"list",
      "member":{"shape":"RealTimeContactAnalysisIssueDetected"}
    },
    "RealTimeContactAnalysisMatchedDetails":{
      "type":"map",
      "key":{"shape":"RealTimeContactAnalysisCategoryName"},
      "value":{"shape":"RealTimeContactAnalysisCategoryDetails"},
      "max":150,
      "min":0
    },
    "RealTimeContactAnalysisOffset":{
      "type":"integer",
      "min":0
    },
    "RealTimeContactAnalysisOutputType":{
      "type":"string",
      "enum":[
        "Raw",
        "Redacted"
      ]
    },
    "RealTimeContactAnalysisPointOfInterest":{
      "type":"structure",
      "members":{
        "TranscriptItems":{"shape":"RealTimeContactAnalysisTranscriptItemsWithCharacterOffsets"}
      }
    },
    "RealTimeContactAnalysisPointsOfInterest":{
      "type":"list",
      "member":{"shape":"RealTimeContactAnalysisPointOfInterest"},
      "max":5,
      "min":0
    },
    "RealTimeContactAnalysisSegmentAttachments":{
      "type":"structure",
      "required":[
        "Id",
        "ParticipantId",
        "ParticipantRole",
        "Attachments",
        "Time"
      ],
      "members":{
        "Id":{"shape":"RealTimeContactAnalysisId256"},
        "ParticipantId":{"shape":"ParticipantId"},
        "ParticipantRole":{"shape":"ParticipantRole"},
        "DisplayName":{"shape":"DisplayName"},
        "Attachments":{"shape":"RealTimeContactAnalysisAttachments"},
        "Time":{"shape":"RealTimeContactAnalysisTimeData"}
      }
    },
    "RealTimeContactAnalysisSegmentCategories":{
      "type":"structure",
      "required":["MatchedDetails"],
      "members":{
        "MatchedDetails":{"shape":"RealTimeContactAnalysisMatchedDetails"}
      }
    },
    "RealTimeContactAnalysisSegmentEvent":{
      "type":"structure",
      "required":[
        "Id",
        "EventType",
        "Time"
      ],
      "members":{
        "Id":{"shape":"RealTimeContactAnalysisId256"},
        "ParticipantId":{"shape":"ParticipantId"},
        "ParticipantRole":{"shape":"ParticipantRole"},
        "DisplayName":{"shape":"DisplayName"},
        "EventType":{"shape":"RealTimeContactAnalysisEventType"},
        "Time":{"shape":"RealTimeContactAnalysisTimeData"}
      }
    },
    "RealTimeContactAnalysisSegmentIssues":{
      "type":"structure",
      "required":["IssuesDetected"],
      "members":{
        "IssuesDetected":{"shape":"RealTimeContactAnalysisIssuesDetected"}
      }
    },
    "RealTimeContactAnalysisSegmentTranscript":{
      "type":"structure",
      "required":[
        "Id",
        "ParticipantId",
        "ParticipantRole",
        "Content",
        "Time"
      ],
      "members":{
        "Id":{"shape":"RealTimeContactAnalysisId256"},
        "ParticipantId":{"shape":"ParticipantId"},
        "ParticipantRole":{"shape":"ParticipantRole"},
        "DisplayName":{"shape":"DisplayName"},
        "Content":{"shape":"RealTimeContactAnalysisTranscriptContent"},
        "ContentType":{"shape":"RealTimeContactAnalysisContentType"},
        "Time":{"shape":"RealTimeContactAnalysisTimeData"},
        "Redaction":{"shape":"RealTimeContactAnalysisTranscriptItemRedaction"},
        "Sentiment":{"shape":"RealTimeContactAnalysisSentimentLabel"}
      }
    },
    "RealTimeContactAnalysisSegmentType":{
      "type":"string",
      "enum":[
        "Transcript",
        "Categories",
        "Issues",
        "Event",
        "Attachments"
      ]
    },
    "RealTimeContactAnalysisSegmentTypes":{
      "type":"list",
      "member":{"shape":"RealTimeContactAnalysisSegmentType"},
      "max":5
    },
    "RealTimeContactAnalysisSentimentLabel":{
      "type":"string",
      "enum":[
        "POSITIVE",
        "NEGATIVE",
        "NEUTRAL"
      ]
    },
    "RealTimeContactAnalysisStatus":{
      "type":"string",
      "enum":[
        "IN_PROGRESS",
        "FAILED",
        "COMPLETED"
      ]
    },
    "RealTimeContactAnalysisSupportedChannel":{
      "type":"string",
      "enum":[
        "VOICE",
        "CHAT"
      ]
    },
    "RealTimeContactAnalysisTimeData":{
      "type":"structure",
      "members":{
        "AbsoluteTime":{"shape":"RealTimeContactAnalysisTimeInstant"}
      },
      "union":true
    },
    "RealTimeContactAnalysisTimeInstant":{
      "type":"timestamp",
      "timestampFormat":"iso8601"
    },
    "RealTimeContactAnalysisTranscriptContent":{
      "type":"string",
      "max":16384,
      "min":1
    },
    "RealTimeContactAnalysisTranscriptItemRedaction":{
      "type":"structure",
      "members":{
        "CharacterOffsets":{"shape":"RealTimeContactAnalysisCharacterIntervals"}
      }
    },
    "RealTimeContactAnalysisTranscriptItemWithCharacterOffsets":{
      "type":"structure",
      "required":["Id"],
      "members":{
        "Id":{"shape":"RealTimeContactAnalysisId256"},
        "CharacterOffsets":{"shape":"RealTimeContactAnalysisCharacterInterval"}
      }
    },
    "RealTimeContactAnalysisTranscriptItemWithContent":{
      "type":"structure",
      "required":["Id"],
      "members":{
        "Content":{"shape":"RealTimeContactAnalysisTranscriptContent"},
        "Id":{"shape":"RealTimeContactAnalysisId256"},
        "CharacterOffsets":{"shape":"RealTimeContactAnalysisCharacterInterval"}
      }
    },
    "RealTimeContactAnalysisTranscriptItemsWithCharacterOffsets":{
      "type":"list",
      "member":{"shape":"RealTimeContactAnalysisTranscriptItemWithCharacterOffsets"},
      "max":10,
      "min":0
    },
    "RealTimeContactAnalysisTranscriptItemsWithContent":{
      "type":"list",
      "member":{"shape":"RealTimeContactAnalysisTranscriptItemWithContent"}
    },
    "RealtimeContactAnalysisSegment":{
      "type":"structure",
      "members":{
        "Transcript":{"shape":"RealTimeContactAnalysisSegmentTranscript"},
        "Categories":{"shape":"RealTimeContactAnalysisSegmentCategories"},
        "Issues":{"shape":"RealTimeContactAnalysisSegmentIssues"},
        "Event":{"shape":"RealTimeContactAnalysisSegmentEvent"},
        "Attachments":{"shape":"RealTimeContactAnalysisSegmentAttachments"}
      },
      "union":true
    },
    "RealtimeContactAnalysisSegments":{
      "type":"list",
      "member":{"shape":"RealtimeContactAnalysisSegment"}
    },
    "Reference":{
      "type":"structure",
      "required":[
        "Value",
        "Type"
      ],
      "members":{
        "Value":{"shape":"ReferenceValue"},
        "Type":{"shape":"ReferenceType"}
      }
    },
    "ReferenceId":{
      "type":"string",
      "max":40,
      "min":1
    },
    "ReferenceKey":{
      "type":"string",
      "max":4096,
      "min":1
    },
    "ReferenceStatus":{
      "type":"string",
      "enum":[
        "APPROVED",
        "REJECTED"
      ]
    },
    "ReferenceSummary":{
      "type":"structure",
      "members":{
        "Url":{"shape":"UrlReference"},
        "Attachment":{"shape":"AttachmentReference"},
        "String":{"shape":"StringReference"},
        "Number":{"shape":"NumberReference"},
        "Date":{"shape":"DateReference"},
        "Email":{"shape":"EmailReference"}
      },
      "union":true
    },
    "ReferenceSummaryList":{
      "type":"list",
      "member":{"shape":"ReferenceSummary"}
    },
    "ReferenceType":{
      "type":"string",
      "enum":[
        "URL",
        "ATTACHMENT",
        "NUMBER",
        "STRING",
        "DATE",
        "EMAIL"
      ]
    },
    "ReferenceTypes":{
      "type":"list",
      "member":{"shape":"ReferenceType"},
      "max":6
    },
    "ReferenceValue":{
      "type":"string",
      "max":4096,
      "min":0
    },
    "RegionName":{
      "type":"string",
      "pattern":"[a-z]{2}(-[a-z]+){1,2}(-[0-9])?"
    },
    "RehydrationType":{
      "type":"string",
      "enum":[
        "ENTIRE_PAST_SESSION",
        "FROM_SEGMENT"
      ]
    },
    "ReleasePhoneNumberRequest":{
      "type":"structure",
      "required":["PhoneNumberId"],
      "members":{
        "PhoneNumberId":{
          "shape":"PhoneNumberId",
          "location":"uri",
          "locationName":"PhoneNumberId"
        },
        "ClientToken":{
          "shape":"ClientToken",
          "idempotencyToken":true,
          "location":"querystring",
          "locationName":"clientToken"
        }
      }
    },
    "ReplicateInstanceRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ReplicaRegion",
        "ReplicaAlias"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceIdOrArn",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ReplicaRegion":{"shape":"AwsRegion"},
        "ClientToken":{
          "shape":"ClientToken",
          "idempotencyToken":true
        },
        "ReplicaAlias":{"shape":"DirectoryAlias"}
      }
    },
    "ReplicateInstanceResponse":{
      "type":"structure",
      "members":{
        "Id":{"shape":"InstanceId"},
        "Arn":{"shape":"ARN"}
      }
    },
    "RequestIdentifier":{
      "type":"string",
      "max":80
    },
    "RequiredFieldInfo":{
      "type":"structure",
      "members":{
        "Id":{"shape":"TaskTemplateFieldIdentifier"}
      }
    },
    "RequiredTaskTemplateFields":{
      "type":"list",
      "member":{"shape":"RequiredFieldInfo"}
    },
    "ResourceArnOrId":{
      "type":"string",
      "max":250,
      "min":1
    },
    "ResourceConflictException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
      },
      "error":{"httpStatusCode":409},
      "exception":true
    },
    "ResourceId":{
      "type":"string",
      "max":500,
      "min":1
    },
    "ResourceInUseException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"},
        "ResourceType":{"shape":"ResourceType"},
        "ResourceId":{"shape":"ARN"}
      },
      "error":{"httpStatusCode":409},
      "exception":true
    },
    "ResourceNotFoundException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
      },
      "error":{"httpStatusCode":404},
      "exception":true
    },
    "ResourceNotReadyException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
      },
      "error":{"httpStatusCode":409},
      "exception":true
    },
    "ResourceTagsSearchCriteria":{
      "type":"structure",
      "members":{
        "TagSearchCondition":{"shape":"TagSearchCondition"}
      }
    },
    "ResourceType":{
      "type":"string",
      "enum":[
        "CONTACT",
        "CONTACT_FLOW",
        "INSTANCE",
        "PARTICIPANT",
        "HIERARCHY_LEVEL",
        "HIERARCHY_GROUP",
        "USER",
        "PHONE_NUMBER"
      ]
    },
    "ResourceTypeList":{
      "type":"list",
      "member":{"shape":"String"}
    },
    "ResumeContactRecordingRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactId",
        "InitialContactId"
      ],
      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "ContactId":{"shape":"ContactId"},
        "InitialContactId":{"shape":"ContactId"}
      }
    },
    "ResumeContactRecordingResponse":{
      "type":"structure",
      "members":{
      }
    },
    "ResumeContactRequest":{
      "type":"structure",
      "required":[
        "ContactId",
        "InstanceId"
      ],
      "members":{
        "ContactId":{"shape":"ContactId"},
        "InstanceId":{"shape":"InstanceId"},
        "ContactFlowId":{"shape":"ContactFlowId"}
      }
    },
    "ResumeContactResponse":{
      "type":"structure",
      "members":{
      }
    },
    "RoutingExpression":{
      "type":"string",
      "max":3000,
      "min":1
    },
    "RoutingExpressions":{
      "type":"list",
      "member":{"shape":"RoutingExpression"},
      "max":50
    },
    "RoutingProfile":{
      "type":"structure",
      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "Name":{"shape":"RoutingProfileName"},
        "RoutingProfileArn":{"shape":"ARN"},
        "RoutingProfileId":{"shape":"RoutingProfileId"},
        "Description":{"shape":"RoutingProfileDescription"},
        "MediaConcurrencies":{"shape":"MediaConcurrencies"},
        "DefaultOutboundQueueId":{"shape":"QueueId"},
        "Tags":{"shape":"TagMap"},
        "NumberOfAssociatedQueues":{"shape":"Long"},
        "NumberOfAssociatedUsers":{"shape":"Long"},
        "AgentAvailabilityTimer":{"shape":"AgentAvailabilityTimer"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "LastModifiedRegion":{"shape":"RegionName"},
        "IsDefault":{"shape":"Boolean"}
      }
    },
    "RoutingProfileDescription":{
      "type":"string",
      "max":250,
      "min":1
    },
    "RoutingProfileId":{"type":"string"},
    "RoutingProfileList":{
      "type":"list",
      "member":{"shape":"RoutingProfile"}
    },
    "RoutingProfileName":{
      "type":"string",
      "max":127,
      "min":1
    },
    "RoutingProfileQueueConfig":{
      "type":"structure",
      "required":[
        "QueueReference",
        "Priority",
        "Delay"
      ],
      "members":{
        "QueueReference":{"shape":"RoutingProfileQueueReference"},
        "Priority":{
          "shape":"Priority",
          "box":true
        },
        "Delay":{
          "shape":"Delay",
          "box":true
        }
      }
    },
    "RoutingProfileQueueConfigList":{
      "type":"list",
      "member":{"shape":"RoutingProfileQueueConfig"},
      "max":10,
      "min":1
    },
    "RoutingProfileQueueConfigSummary":{
      "type":"structure",
      "required":[
        "QueueId",
        "QueueArn",
        "QueueName",
        "Priority",
        "Delay",
        "Channel"
      ],
      "members":{
        "QueueId":{"shape":"QueueId"},
        "QueueArn":{"shape":"ARN"},
        "QueueName":{"shape":"QueueName"},
        "Priority":{"shape":"Priority"},
        "Delay":{"shape":"Delay"},
        "Channel":{"shape":"Channel"}
      }
    },
    "RoutingProfileQueueConfigSummaryList":{
      "type":"list",
      "member":{"shape":"RoutingProfileQueueConfigSummary"}
    },
    "RoutingProfileQueueReference":{
      "type":"structure",
      "required":[
        "QueueId",
        "Channel"
      ],
      "members":{
        "QueueId":{"shape":"QueueId"},
        "Channel":{"shape":"Channel"}
      }
    },
    "RoutingProfileQueueReferenceList":{
      "type":"list",
      "member":{"shape":"RoutingProfileQueueReference"}
    },
    "RoutingProfileReference":{
      "type":"structure",
      "members":{
        "Id":{"shape":"RoutingProfileId"},
        "Arn":{"shape":"ARN"}
      }
    },
    "RoutingProfileSearchConditionList":{
      "type":"list",
      "member":{"shape":"RoutingProfileSearchCriteria"}
    },
    "RoutingProfileSearchCriteria":{
      "type":"structure",
      "members":{
        "OrConditions":{"shape":"RoutingProfileSearchConditionList"},
        "AndConditions":{"shape":"RoutingProfileSearchConditionList"},
        "StringCondition":{"shape":"StringCondition"}
      }
    },
    "RoutingProfileSearchFilter":{
      "type":"structure",
      "members":{
        "TagFilter":{"shape":"ControlPlaneTagFilter"}
      }
    },
    "RoutingProfileSummary":{
      "type":"structure",
      "members":{
        "Id":{"shape":"RoutingProfileId"},
        "Arn":{"shape":"ARN"},
        "Name":{"shape":"RoutingProfileName"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "LastModifiedRegion":{"shape":"RegionName"}
      }
    },
    "RoutingProfileSummaryList":{
      "type":"list",
      "member":{"shape":"RoutingProfileSummary"}
    },
    "RoutingProfiles":{
      "type":"list",
      "member":{"shape":"RoutingProfileId"},
      "max":100,
      "min":1
    },
    "Rule":{
      "type":"structure",
      "required":[
        "Name",
        "RuleId",
        "RuleArn",
        "TriggerEventSource",
        "Function",
        "Actions",
        "PublishStatus",
        "CreatedTime",
        "LastUpdatedTime",
        "LastUpdatedBy"
      ],
      "members":{
        "Name":{"shape":"RuleName"},
        "RuleId":{"shape":"RuleId"},
        "RuleArn":{"shape":"ARN"},
        "TriggerEventSource":{"shape":"RuleTriggerEventSource"},
        "Function":{"shape":"RuleFunction"},
        "Actions":{"shape":"RuleActions"},
        "PublishStatus":{"shape":"RulePublishStatus"},
        "CreatedTime":{"shape":"Timestamp"},
        "LastUpdatedTime":{"shape":"Timestamp"},
        "LastUpdatedBy":{"shape":"ARN"},
        "Tags":{"shape":"TagMap"}
      }
    },
    "RuleAction":{
      "type":"structure",
      "required":["ActionType"],
      "members":{
        "ActionType":{"shape":"ActionType"},
        "TaskAction":{"shape":"TaskActionDefinition"},
        "EventBridgeAction":{"shape":"EventBridgeActionDefinition"},
        "AssignContactCategoryAction":{"shape":"AssignContactCategoryActionDefinition"},
        "SendNotificationAction":{"shape":"SendNotificationActionDefinition"},
        "CreateCaseAction":{"shape":"CreateCaseActionDefinition"},
        "UpdateCaseAction":{"shape":"UpdateCaseActionDefinition"},
        "EndAssociatedTasksAction":{"shape":"EndAssociatedTasksActionDefinition"}
      }
    },
    "RuleActions":{
      "type":"list",
      "member":{"shape":"RuleAction"}
    },
    "RuleFunction":{"type":"string"},
    "RuleId":{
      "type":"string",
      "max":256,
      "min":1
    },
    "RuleName":{
      "type":"string",
      "max":200,
      "min":1,
      "pattern":"^[0-9a-zA-Z._-]+"
    },
    "RulePublishStatus":{
      "type":"string",
      "enum":[
        "DRAFT",
        "PUBLISHED"
      ]
    },
    "RuleSummary":{
      "type":"structure",
      "required":[
        "Name",
        "RuleId",
        "RuleArn",
        "EventSourceName",
        "PublishStatus",
        "ActionSummaries",
        "CreatedTime",
        "LastUpdatedTime"
      ],
      "members":{
        "Name":{"shape":"RuleName"},
        "RuleId":{"shape":"RuleId"},
        "RuleArn":{"shape":"ARN"},
        "EventSourceName":{"shape":"EventSourceName"},
        "PublishStatus":{"shape":"RulePublishStatus"},
        "ActionSummaries":{"shape":"ActionSummaries"},
        "CreatedTime":{"shape":"Timestamp"},
        "LastUpdatedTime":{"shape":"Timestamp"}
      }
    },
    "RuleSummaryList":{
      "type":"list",
      "member":{"shape":"RuleSummary"}
    },
    "RuleTriggerEventSource":{
      "type":"structure",
      "required":["EventSourceName"],
      "members":{
        "EventSourceName":{"shape":"EventSourceName"},
        "IntegrationAssociationId":{"shape":"IntegrationAssociationId"}
      }
    },
    "S3Config":{
      "type":"structure",
      "required":[
        "BucketName",
        "BucketPrefix"
      ],
      "members":{
        "BucketName":{"shape":"BucketName"},
        "BucketPrefix":{"shape":"Prefix"},
        "EncryptionConfig":{"shape":"EncryptionConfig"}
      }
    },
    "S3Uri":{
      "type":"string",
      "max":2000,
      "min":1,
      "pattern":"s3://\\S+/.+|https://\\\\S+\\\\.s3\\\\.\\\\S+\\\\.amazonaws\\\\.com/\\\\S+"
    },
    "SearchAvailablePhoneNumbersRequest":{
      "type":"structure",
      "required":[
        "PhoneNumberCountryCode",
        "PhoneNumberType"
      ],
      "members":{
        "TargetArn":{"shape":"ARN"},
        "InstanceId":{"shape":"InstanceId"},
        "PhoneNumberCountryCode":{"shape":"PhoneNumberCountryCode"},
        "PhoneNumberType":{"shape":"PhoneNumberType"},
        "PhoneNumberPrefix":{"shape":"PhoneNumberPrefix"},
        "MaxResults":{
          "shape":"MaxResult10",
          "box":true
        },
        "NextToken":{"shape":"LargeNextToken"}
      }
    },
    "SearchAvailablePhoneNumbersResponse":{
      "type":"structure",
      "members":{
        "NextToken":{"shape":"LargeNextToken"},
        "AvailableNumbersList":{"shape":"AvailableNumbersList"}
      }
    },
    "SearchContactsMatchType":{
      "type":"string",
      "enum":[
        "MATCH_ALL",
        "MATCH_ANY"
      ]
    },
    "SearchContactsRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "TimeRange"
      ],
      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "TimeRange":{"shape":"SearchContactsTimeRange"},
        "SearchCriteria":{"shape":"SearchCriteria"},
        "MaxResults":{
          "shape":"MaxResult100",
          "box":true
        },
        "NextToken":{"shape":"LargeNextToken"},
        "Sort":{"shape":"Sort"}
      }
    },
    "SearchContactsResponse":{
      "type":"structure",
      "required":["Contacts"],
      "members":{
        "Contacts":{"shape":"Contacts"},
        "NextToken":{"shape":"LargeNextToken"},
        "TotalCount":{"shape":"TotalCount"}
      }
    },
    "SearchContactsTimeRange":{
      "type":"structure",
      "required":[
        "Type",
        "StartTime",
        "EndTime"
      ],
      "members":{
        "Type":{"shape":"SearchContactsTimeRangeType"},
        "StartTime":{"shape":"Timestamp"},
        "EndTime":{"shape":"Timestamp"}
      }
    },
    "SearchContactsTimeRangeType":{
      "type":"string",
      "enum":[
        "INITIATION_TIMESTAMP",
        "SCHEDULED_TIMESTAMP",
        "CONNECTED_TO_AGENT_TIMESTAMP",
        "DISCONNECT_TIMESTAMP"
      ]
    },
    "SearchCriteria":{
      "type":"structure",
      "members":{
        "AgentIds":{"shape":"AgentResourceIdList"},
        "AgentHierarchyGroups":{"shape":"AgentHierarchyGroups"},
        "Channels":{"shape":"ChannelList"},
        "ContactAnalysis":{"shape":"ContactAnalysis"},
        "InitiationMethods":{"shape":"InitiationMethodList"},
        "QueueIds":{"shape":"QueueIdList"},
        "SearchableContactAttributes":{"shape":"SearchableContactAttributes"}
      }
    },
    "SearchHoursOfOperationsRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "NextToken":{"shape":"NextToken2500"},
        "MaxResults":{
          "shape":"MaxResult100",
          "box":true
        },
        "SearchFilter":{"shape":"HoursOfOperationSearchFilter"},
        "SearchCriteria":{"shape":"HoursOfOperationSearchCriteria"}
      }
    },
    "SearchHoursOfOperationsResponse":{
      "type":"structure",
      "members":{
        "HoursOfOperations":{"shape":"HoursOfOperationList"},
        "NextToken":{"shape":"NextToken2500"},
        "ApproximateTotalCount":{"shape":"ApproximateTotalCount"}
      }
    },
    "SearchPredefinedAttributesRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "NextToken":{"shape":"NextToken2500"},
        "MaxResults":{
          "shape":"MaxResult100",
          "box":true
        },
        "SearchCriteria":{"shape":"PredefinedAttributeSearchCriteria"}
      }
    },
    "SearchPredefinedAttributesResponse":{
      "type":"structure",
      "members":{
        "PredefinedAttributes":{"shape":"PredefinedAttributeSearchSummaryList"},
        "NextToken":{"shape":"NextToken2500"},
        "ApproximateTotalCount":{"shape":"ApproximateTotalCount"}
      }
    },
    "SearchPromptsRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "NextToken":{"shape":"NextToken2500"},
        "MaxResults":{
          "shape":"MaxResult100",
          "box":true
        },
        "SearchFilter":{"shape":"PromptSearchFilter"},
        "SearchCriteria":{"shape":"PromptSearchCriteria"}
      }
    },
    "SearchPromptsResponse":{
      "type":"structure",
      "members":{
        "Prompts":{"shape":"PromptList"},
        "NextToken":{"shape":"NextToken2500"},
        "ApproximateTotalCount":{"shape":"ApproximateTotalCount"}
      }
    },
    "SearchQueuesRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "NextToken":{"shape":"NextToken2500"},
        "MaxResults":{
          "shape":"MaxResult100",
          "box":true
        },
        "SearchFilter":{"shape":"QueueSearchFilter"},
        "SearchCriteria":{"shape":"QueueSearchCriteria"}
      }
    },
    "SearchQueuesResponse":{
      "type":"structure",
      "members":{
        "Queues":{"shape":"QueueSearchSummaryList"},
        "NextToken":{"shape":"NextToken2500"},
        "ApproximateTotalCount":{"shape":"ApproximateTotalCount"}
      }
    },
    "SearchQuickConnectsRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "NextToken":{"shape":"NextToken2500"},
        "MaxResults":{
          "shape":"MaxResult100",
          "box":true
        },
        "SearchFilter":{"shape":"QuickConnectSearchFilter"},
        "SearchCriteria":{"shape":"QuickConnectSearchCriteria"}
      }
    },
    "SearchQuickConnectsResponse":{
      "type":"structure",
      "members":{
        "QuickConnects":{"shape":"QuickConnectSearchSummaryList"},
        "NextToken":{"shape":"NextToken2500"},
        "ApproximateTotalCount":{"shape":"ApproximateTotalCount"}
      }
    },
    "SearchResourceTagsRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{"shape":"InstanceIdOrArn"},
        "ResourceTypes":{"shape":"ResourceTypeList"},
        "NextToken":{"shape":"NextToken2500"},
        "MaxResults":{
          "shape":"MaxResult100",
          "box":true
        },
        "SearchCriteria":{"shape":"ResourceTagsSearchCriteria"}
      }
    },
    "SearchResourceTagsResponse":{
      "type":"structure",
      "members":{
        "Tags":{"shape":"TagsList"},
        "NextToken":{"shape":"NextToken2500"}
      }
    },
    "SearchRoutingProfilesRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "NextToken":{"shape":"NextToken2500"},
        "MaxResults":{
          "shape":"MaxResult100",
          "box":true
        },
        "SearchFilter":{"shape":"RoutingProfileSearchFilter"},
        "SearchCriteria":{"shape":"RoutingProfileSearchCriteria"}
      }
    },
    "SearchRoutingProfilesResponse":{
      "type":"structure",
      "members":{
        "RoutingProfiles":{"shape":"RoutingProfileList"},
        "NextToken":{"shape":"NextToken2500"},
        "ApproximateTotalCount":{"shape":"ApproximateTotalCount"}
      }
    },
    "SearchSecurityProfilesRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "NextToken":{"shape":"NextToken2500"},
        "MaxResults":{
          "shape":"MaxResult100",
          "box":true
        },
        "SearchCriteria":{"shape":"SecurityProfileSearchCriteria"},
        "SearchFilter":{"shape":"SecurityProfilesSearchFilter"}
      }
    },
    "SearchSecurityProfilesResponse":{
      "type":"structure",
      "members":{
        "SecurityProfiles":{"shape":"SecurityProfilesSearchSummaryList"},
        "NextToken":{"shape":"NextToken2500"},
        "ApproximateTotalCount":{"shape":"ApproximateTotalCount"}
      }
    },
    "SearchText":{
      "type":"string",
      "max":128,
      "sensitive":true
    },
    "SearchTextList":{
      "type":"list",
      "member":{"shape":"SearchText"},
      "max":100,
      "min":0
    },
    "SearchUsersRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "NextToken":{"shape":"NextToken2500"},
        "MaxResults":{
          "shape":"MaxResult100",
          "box":true
        },
        "SearchFilter":{"shape":"UserSearchFilter"},
        "SearchCriteria":{"shape":"UserSearchCriteria"}
      }
    },
    "SearchUsersResponse":{
      "type":"structure",
      "members":{
        "Users":{"shape":"UserSearchSummaryList"},
        "NextToken":{"shape":"NextToken2500"},
        "ApproximateTotalCount":{"shape":"ApproximateTotalCount"}
      }
    },
    "SearchVocabulariesRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "MaxResults":{"shape":"MaxResult100"},
        "NextToken":{"shape":"VocabularyNextToken"},
        "State":{"shape":"VocabularyState"},
        "NameStartsWith":{"shape":"VocabularyName"},
        "LanguageCode":{"shape":"VocabularyLanguageCode"}
      }
    },
    "SearchVocabulariesResponse":{
      "type":"structure",
      "members":{
        "VocabularySummaryList":{"shape":"VocabularySummaryList"},
        "NextToken":{"shape":"VocabularyNextToken"}
      }
    },
    "SearchableContactAttributeKey":{
      "type":"string",
      "max":100,
      "min":0,
      "sensitive":true
    },
    "SearchableContactAttributeValue":{
      "type":"string",
      "max":100,
      "min":0,
      "sensitive":true
    },
    "SearchableContactAttributeValueList":{
      "type":"list",
      "member":{"shape":"SearchableContactAttributeValue"},
      "max":20,
      "min":0
    },
    "SearchableContactAttributes":{
      "type":"structure",
      "required":["Criteria"],
      "members":{
        "Criteria":{"shape":"SearchableContactAttributesCriteriaList"},
        "MatchType":{"shape":"SearchContactsMatchType"}
      }
    },
    "SearchableContactAttributesCriteria":{
      "type":"structure",
      "required":[
        "Key",
        "Values"
      ],
      "members":{
        "Key":{"shape":"SearchableContactAttributeKey"},
        "Values":{"shape":"SearchableContactAttributeValueList"}
      }
    },
    "SearchableContactAttributesCriteriaList":{
      "type":"list",
      "member":{"shape":"SearchableContactAttributesCriteria"},
      "max":15,
      "min":0
    },
    "SearchableQueueType":{
      "type":"string",
      "enum":["STANDARD"]
    },
    "SecurityKey":{
      "type":"structure",
      "members":{
        "AssociationId":{"shape":"AssociationId"},
        "Key":{"shape":"PEM"},
        "CreationTime":{"shape":"timestamp"}
      }
    },
    "SecurityKeysList":{
      "type":"list",
      "member":{"shape":"SecurityKey"}
    },
    "SecurityProfile":{
      "type":"structure",
      "members":{
        "Id":{"shape":"SecurityProfileId"},
        "OrganizationResourceId":{"shape":"InstanceId"},
        "Arn":{"shape":"ARN"},
        "SecurityProfileName":{"shape":"SecurityProfileName"},
        "Description":{"shape":"SecurityProfileDescription"},
        "Tags":{"shape":"TagMap"},
        "AllowedAccessControlTags":{"shape":"AllowedAccessControlTags"},
        "TagRestrictedResources":{"shape":"TagRestrictedResourceList"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "LastModifiedRegion":{"shape":"RegionName"}
      }
    },
    "SecurityProfileDescription":{
      "type":"string",
      "max":250
    },
    "SecurityProfileId":{"type":"string"},
    "SecurityProfileIds":{
      "type":"list",
      "member":{"shape":"SecurityProfileId"},
      "max":10,
      "min":1
    },
    "SecurityProfileName":{"type":"string"},
    "SecurityProfilePermission":{
      "type":"string",
      "max":128,
      "min":1
    },
    "SecurityProfilePolicyKey":{
      "type":"string",
      "max":128,
      "min":1
    },
    "SecurityProfilePolicyValue":{
      "type":"string",
      "max":256
    },
    "SecurityProfileSearchConditionList":{
      "type":"list",
      "member":{"shape":"SecurityProfileSearchCriteria"}
    },
    "SecurityProfileSearchCriteria":{
      "type":"structure",
      "members":{
        "OrConditions":{"shape":"SecurityProfileSearchConditionList"},
        "AndConditions":{"shape":"SecurityProfileSearchConditionList"},
        "StringCondition":{"shape":"StringCondition"}
      }
    },
    "SecurityProfileSearchSummary":{
      "type":"structure",
      "members":{
        "Id":{"shape":"SecurityProfileId"},
        "OrganizationResourceId":{"shape":"InstanceId"},
        "Arn":{"shape":"ARN"},
        "SecurityProfileName":{"shape":"SecurityProfileName"},
        "Description":{"shape":"SecurityProfileDescription"},
        "Tags":{"shape":"TagMap"}
      }
    },
    "SecurityProfileSummary":{
      "type":"structure",
      "members":{
        "Id":{"shape":"SecurityProfileId"},
        "Arn":{"shape":"ARN"},
        "Name":{"shape":"SecurityProfileName"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "LastModifiedRegion":{"shape":"RegionName"}
      }
    },
    "SecurityProfileSummaryList":{
      "type":"list",
      "member":{"shape":"SecurityProfileSummary"}
    },
    "SecurityProfilesSearchFilter":{
      "type":"structure",
      "members":{
        "TagFilter":{"shape":"ControlPlaneTagFilter"}
      }
    },
    "SecurityProfilesSearchSummaryList":{
      "type":"list",
      "member":{"shape":"SecurityProfileSearchSummary"}
    },
    "SecurityToken":{
      "type":"string",
      "sensitive":true
    },
    "SegmentAttributeName":{
      "type":"string",
      "max":128,
      "min":1
    },
    "SegmentAttributeValue":{
      "type":"structure",
      "members":{
        "ValueString":{"shape":"SegmentAttributeValueString"}
      }
    },
    "SegmentAttributeValueString":{
      "type":"string",
      "max":1024,
      "min":1
    },
    "SegmentAttributes":{
      "type":"map",
      "key":{"shape":"SegmentAttributeName"},
      "value":{"shape":"SegmentAttributeValue"}
    },
    "SendChatIntegrationEventRequest":{
      "type":"structure",
      "required":[
        "SourceId",
        "DestinationId",
        "Event"
      ],
      "members":{
        "SourceId":{"shape":"SourceId"},
        "DestinationId":{"shape":"DestinationId"},
        "Subtype":{"shape":"Subtype"},
        "Event":{"shape":"ChatEvent"},
        "NewSessionDetails":{"shape":"NewSessionDetails"}
      }
    },
    "SendChatIntegrationEventResponse":{
      "type":"structure",
      "members":{
        "InitialContactId":{"shape":"ContactId"},
        "NewChatCreated":{"shape":"NewChatCreated"}
      }
    },
    "SendNotificationActionDefinition":{
      "type":"structure",
      "required":[
        "DeliveryMethod",
        "Content",
        "ContentType",
        "Recipient"
      ],
      "members":{
        "DeliveryMethod":{"shape":"NotificationDeliveryType"},
        "Subject":{"shape":"Subject"},
        "Content":{"shape":"Content"},
        "ContentType":{"shape":"NotificationContentType"},
        "Recipient":{"shape":"NotificationRecipientType"}
      }
    },
    "ServiceQuotaExceededException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
      },
      "error":{"httpStatusCode":402},
      "exception":true
    },
    "SignInConfig":{
      "type":"structure",
      "required":["Distributions"],
      "members":{
        "Distributions":{"shape":"SignInDistributionList"}
      }
    },
    "SignInDistribution":{
      "type":"structure",
      "required":[
        "Region",
        "Enabled"
      ],
      "members":{
        "Region":{"shape":"AwsRegion"},
        "Enabled":{"shape":"Boolean"}
      }
    },
    "SignInDistributionList":{
      "type":"list",
      "member":{"shape":"SignInDistribution"}
    },
    "SingleSelectOptions":{
      "type":"list",
      "member":{"shape":"TaskTemplateSingleSelectOption"}
    },
    "SingleSelectQuestionRuleCategoryAutomation":{
      "type":"structure",
      "required":[
        "Category",
        "Condition",
        "OptionRefId"
      ],
      "members":{
        "Category":{"shape":"SingleSelectQuestionRuleCategoryAutomationLabel"},
        "Condition":{"shape":"SingleSelectQuestionRuleCategoryAutomationCondition"},
        "OptionRefId":{"shape":"ReferenceId"}
      }
    },
    "SingleSelectQuestionRuleCategoryAutomationCondition":{
      "type":"string",
      "enum":[
        "PRESENT",
        "NOT_PRESENT"
      ]
    },
    "SingleSelectQuestionRuleCategoryAutomationLabel":{
      "type":"string",
      "max":50,
      "min":1
    },
    "SnapshotVersion":{"type":"string"},
    "Sort":{
      "type":"structure",
      "required":[
        "FieldName",
        "Order"
      ],
      "members":{
        "FieldName":{"shape":"SortableFieldName"},
        "Order":{"shape":"SortOrder"}
      }
    },
    "SortOrder":{
      "type":"string",
      "enum":[
        "ASCENDING",
        "DESCENDING"
      ]
    },
    "SortableFieldName":{
      "type":"string",
      "enum":[
        "INITIATION_TIMESTAMP",
        "SCHEDULED_TIMESTAMP",
        "CONNECTED_TO_AGENT_TIMESTAMP",
        "DISCONNECT_TIMESTAMP",
        "INITIATION_METHOD",
        "CHANNEL"
      ]
    },
    "SourceApplicationName":{
      "type":"string",
      "max":100,
      "min":1,
      "pattern":"^[a-zA-Z0-9_ -]+$"
    },
    "SourceId":{
      "type":"string",
      "max":255,
      "min":1
    },
    "SourceType":{
      "type":"string",
      "enum":[
        "SALESFORCE",
        "ZENDESK",
        "CASES"
      ]
    },
    "StartChatContactRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactFlowId",
        "ParticipantDetails"
      ],
      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "ContactFlowId":{"shape":"ContactFlowId"},
        "Attributes":{"shape":"Attributes"},
        "ParticipantDetails":{"shape":"ParticipantDetails"},
        "InitialMessage":{"shape":"ChatMessage"},
        "ClientToken":{
          "shape":"ClientToken",
          "idempotencyToken":true
        },
        "ChatDurationInMinutes":{"shape":"ChatDurationInMinutes"},
        "SupportedMessagingContentTypes":{"shape":"SupportedMessagingContentTypes"},
        "PersistentChat":{"shape":"PersistentChat"},
        "RelatedContactId":{"shape":"ContactId"},
        "SegmentAttributes":{"shape":"SegmentAttributes"}
      }
    },
    "StartChatContactResponse":{
      "type":"structure",
      "members":{
        "ContactId":{"shape":"ContactId"},
        "ParticipantId":{"shape":"ParticipantId"},
        "ParticipantToken":{"shape":"ParticipantToken"},
        "ContinuedFromContactId":{"shape":"ContactId"}
      }
    },
    "StartContactEvaluationRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactId",
        "EvaluationFormId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ContactId":{"shape":"ContactId"},
        "EvaluationFormId":{"shape":"ResourceId"},
        "ClientToken":{
          "shape":"ClientToken",
          "idempotencyToken":true
        }
      }
    },
    "StartContactEvaluationResponse":{
      "type":"structure",
      "required":[
        "EvaluationId",
        "EvaluationArn"
      ],
      "members":{
        "EvaluationId":{"shape":"ResourceId"},
        "EvaluationArn":{"shape":"ARN"}
      }
    },
    "StartContactRecordingRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactId",
        "InitialContactId",
        "VoiceRecordingConfiguration"
      ],
      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "ContactId":{"shape":"ContactId"},
        "InitialContactId":{"shape":"ContactId"},
        "VoiceRecordingConfiguration":{"shape":"VoiceRecordingConfiguration"}
      }
    },
    "StartContactRecordingResponse":{
      "type":"structure",
      "members":{
      }
    },
    "StartContactStreamingRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactId",
        "ChatStreamingConfiguration",
        "ClientToken"
      ],
      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "ContactId":{"shape":"ContactId"},
        "ChatStreamingConfiguration":{"shape":"ChatStreamingConfiguration"},
        "ClientToken":{
          "shape":"ClientToken",
          "idempotencyToken":true
        }
      }
    },
    "StartContactStreamingResponse":{
      "type":"structure",
      "required":["StreamingId"],
      "members":{
        "StreamingId":{"shape":"StreamingId"}
      }
    },
    "StartOutboundVoiceContactRequest":{
      "type":"structure",
      "required":[
        "DestinationPhoneNumber",
        "ContactFlowId",
        "InstanceId"
      ],
      "members":{
        "Name":{"shape":"Name"},
        "Description":{"shape":"Description"},
        "References":{"shape":"ContactReferences"},
        "RelatedContactId":{"shape":"ContactId"},
        "DestinationPhoneNumber":{"shape":"PhoneNumber"},
        "ContactFlowId":{"shape":"ContactFlowId"},
        "InstanceId":{"shape":"InstanceId"},
        "ClientToken":{
          "shape":"ClientToken",
          "idempotencyToken":true
        },
        "SourcePhoneNumber":{"shape":"PhoneNumber"},
        "QueueId":{"shape":"QueueId"},
        "Attributes":{"shape":"Attributes"},
        "AnswerMachineDetectionConfig":{"shape":"AnswerMachineDetectionConfig"},
        "CampaignId":{"shape":"CampaignId"},
        "TrafficType":{"shape":"TrafficType"}
      }
    },
    "StartOutboundVoiceContactResponse":{
      "type":"structure",
      "members":{
        "ContactId":{"shape":"ContactId"}
      }
    },
    "StartTaskContactRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "Name"
      ],
      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "PreviousContactId":{"shape":"ContactId"},
        "ContactFlowId":{"shape":"ContactFlowId"},
        "Attributes":{"shape":"Attributes"},
        "Name":{"shape":"Name"},
        "References":{"shape":"ContactReferences"},
        "Description":{"shape":"Description"},
        "ClientToken":{
          "shape":"ClientToken",
          "idempotencyToken":true
        },
        "ScheduledTime":{"shape":"Timestamp"},
        "TaskTemplateId":{"shape":"TaskTemplateId"},
        "QuickConnectId":{"shape":"QuickConnectId"},
        "RelatedContactId":{"shape":"ContactId"}
      }
    },
    "StartTaskContactResponse":{
      "type":"structure",
      "members":{
        "ContactId":{"shape":"ContactId"}
      }
    },
    "StartWebRTCContactRequest":{
      "type":"structure",
      "required":[
        "ContactFlowId",
        "InstanceId",
        "ParticipantDetails"
      ],
      "members":{
        "Attributes":{"shape":"Attributes"},
        "ClientToken":{
          "shape":"ClientToken",
          "idempotencyToken":true
        },
        "ContactFlowId":{"shape":"ContactFlowId"},
        "InstanceId":{"shape":"InstanceId"},
        "AllowedCapabilities":{"shape":"AllowedCapabilities"},
        "ParticipantDetails":{"shape":"ParticipantDetails"},
        "RelatedContactId":{"shape":"ContactId"},
        "References":{"shape":"ContactReferences"},
        "Description":{"shape":"Description"}
      }
    },
    "StartWebRTCContactResponse":{
      "type":"structure",
      "members":{
        "ConnectionData":{"shape":"ConnectionData"},
        "ContactId":{"shape":"ContactId"},
        "ParticipantId":{"shape":"ParticipantId"},
        "ParticipantToken":{"shape":"ParticipantToken"}
      }
    },
    "Statistic":{
      "type":"string",
      "enum":[
        "SUM",
        "MAX",
        "AVG"
      ]
    },
    "StopContactRecordingRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactId",
        "InitialContactId"
      ],
      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "ContactId":{"shape":"ContactId"},
        "InitialContactId":{"shape":"ContactId"}
      }
    },
    "StopContactRecordingResponse":{
      "type":"structure",
      "members":{
      }
    },
    "StopContactRequest":{
      "type":"structure",
      "required":[
        "ContactId",
        "InstanceId"
      ],
      "members":{
        "ContactId":{"shape":"ContactId"},
        "InstanceId":{"shape":"InstanceId"},
        "DisconnectReason":{"shape":"DisconnectReason"}
      }
    },
    "StopContactResponse":{
      "type":"structure",
      "members":{
      }
    },
    "StopContactStreamingRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactId",
        "StreamingId"
      ],
      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "ContactId":{"shape":"ContactId"},
        "StreamingId":{"shape":"StreamingId"}
      }
    },
    "StopContactStreamingResponse":{
      "type":"structure",
      "members":{
      }
    },
    "StorageType":{
      "type":"string",
      "enum":[
        "S3",
        "KINESIS_VIDEO_STREAM",
        "KINESIS_STREAM",
        "KINESIS_FIREHOSE"
      ]
    },
    "StreamingId":{
      "type":"string",
      "max":100,
      "min":1
    },
    "String":{"type":"string"},
    "StringComparisonType":{
      "type":"string",
      "enum":[
        "STARTS_WITH",
        "CONTAINS",
        "EXACT"
      ]
    },
    "StringCondition":{
      "type":"structure",
      "members":{
        "FieldName":{"shape":"String"},
        "Value":{"shape":"String"},
        "ComparisonType":{"shape":"StringComparisonType"}
      }
    },
    "StringReference":{
      "type":"structure",
      "members":{
        "Name":{"shape":"ReferenceKey"},
        "Value":{"shape":"ReferenceValue"}
      }
    },
    "Subject":{
      "type":"string",
      "max":200,
      "min":1
    },
    "SubmitContactEvaluationRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "EvaluationId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "EvaluationId":{
          "shape":"ResourceId",
          "location":"uri",
          "locationName":"EvaluationId"
        },
        "Answers":{"shape":"EvaluationAnswersInputMap"},
        "Notes":{"shape":"EvaluationNotesMap"}
      }
    },
    "SubmitContactEvaluationResponse":{
      "type":"structure",
      "required":[
        "EvaluationId",
        "EvaluationArn"
      ],
      "members":{
        "EvaluationId":{"shape":"ResourceId"},
        "EvaluationArn":{"shape":"ARN"}
      }
    },
    "Subtype":{
      "type":"string",
      "max":100,
      "min":1
    },
    "SuccessfulRequest":{
      "type":"structure",
      "members":{
        "RequestIdentifier":{"shape":"RequestIdentifier"},
        "ContactId":{"shape":"ContactId"}
      }
    },
    "SuccessfulRequestList":{
      "type":"list",
      "member":{"shape":"SuccessfulRequest"}
    },
    "SupportedMessagingContentType":{
      "type":"string",
      "max":100,
      "min":1
    },
    "SupportedMessagingContentTypes":{
      "type":"list",
      "member":{"shape":"SupportedMessagingContentType"}
    },
    "SuspendContactRecordingRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactId",
        "InitialContactId"
      ],
      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "ContactId":{"shape":"ContactId"},
        "InitialContactId":{"shape":"ContactId"}
      }
    },
    "SuspendContactRecordingResponse":{
      "type":"structure",
      "members":{
      }
    },
    "TagAndConditionList":{
      "type":"list",
      "member":{"shape":"TagCondition"}
    },
    "TagCondition":{
      "type":"structure",
      "members":{
        "TagKey":{"shape":"String"},
        "TagValue":{"shape":"String"}
      }
    },
    "TagContactRequest":{
      "type":"structure",
      "required":[
        "ContactId",
        "InstanceId",
        "Tags"
      ],
      "members":{
        "ContactId":{"shape":"ContactId"},
        "InstanceId":{"shape":"InstanceId"},
        "Tags":{"shape":"ContactTagMap"}
      }
    },
    "TagContactResponse":{
      "type":"structure",
      "members":{
      }
    },
    "TagKey":{
      "type":"string",
      "max":128,
      "min":1,
      "pattern":"^(?!aws:)[a-zA-Z+-=._:/]+$"
    },
    "TagKeyList":{
      "type":"list",
      "member":{"shape":"TagKey"},
      "max":50,
      "min":1
    },
    "TagKeyString":{
      "type":"string",
      "max":128
    },
    "TagMap":{
      "type":"map",
      "key":{"shape":"TagKey"},
      "value":{"shape":"TagValue"},
      "max":50,
      "min":1
    },
    "TagOrConditionList":{
      "type":"list",
      "member":{"shape":"TagAndConditionList"}
    },
    "TagResourceRequest":{
      "type":"structure",
      "required":[
        "resourceArn",
        "tags"
      ],
      "members":{
        "resourceArn":{
          "shape":"ARN",
          "location":"uri",
          "locationName":"resourceArn"
        },
        "tags":{"shape":"TagMap"}
      }
    },
    "TagRestrictedResourceList":{
      "type":"list",
      "member":{"shape":"TagRestrictedResourceName"},
      "max":10
    },
    "TagRestrictedResourceName":{
      "type":"string",
      "max":128,
      "min":1
    },
    "TagSearchCondition":{
      "type":"structure",
      "members":{
        "tagKey":{"shape":"TagKeyString"},
        "tagValue":{"shape":"TagValueString"},
        "tagKeyComparisonType":{"shape":"StringComparisonType"},
        "tagValueComparisonType":{"shape":"StringComparisonType"}
      }
    },
    "TagSet":{
      "type":"structure",
      "members":{
        "key":{"shape":"TagKey"},
        "value":{"shape":"TagValue"}
      }
    },
    "TagValue":{
      "type":"string",
      "max":256
    },
    "TagValueString":{
      "type":"string",
      "max":256
    },
    "TagsList":{
      "type":"list",
      "member":{"shape":"TagSet"}
    },
    "TaskActionDefinition":{
      "type":"structure",
      "required":[
        "Name",
        "ContactFlowId"
      ],
      "members":{
        "Name":{"shape":"TaskNameExpression"},
        "Description":{"shape":"TaskDescriptionExpression"},
        "ContactFlowId":{"shape":"ContactFlowId"},
        "References":{"shape":"ContactReferences"}
      }
    },
    "TaskDescriptionExpression":{
      "type":"string",
      "max":4096,
      "min":0
    },
    "TaskNameExpression":{
      "type":"string",
      "max":512,
      "min":1
    },
    "TaskTemplateArn":{
      "type":"string",
      "max":500,
      "min":1
    },
    "TaskTemplateConstraints":{
      "type":"structure",
      "members":{
        "RequiredFields":{"shape":"RequiredTaskTemplateFields"},
        "ReadOnlyFields":{"shape":"ReadOnlyTaskTemplateFields"},
        "InvisibleFields":{"shape":"InvisibleTaskTemplateFields"}
      }
    },
    "TaskTemplateDefaultFieldValue":{
      "type":"structure",
      "members":{
        "Id":{"shape":"TaskTemplateFieldIdentifier"},
        "DefaultValue":{"shape":"TaskTemplateFieldValue"}
      }
    },
    "TaskTemplateDefaultFieldValueList":{
      "type":"list",
      "member":{"shape":"TaskTemplateDefaultFieldValue"}
    },
    "TaskTemplateDefaults":{
      "type":"structure",
      "members":{
        "DefaultFieldValues":{"shape":"TaskTemplateDefaultFieldValueList"}
      }
    },
    "TaskTemplateDescription":{
      "type":"string",
      "max":255,
      "min":1
    },
    "TaskTemplateField":{
      "type":"structure",
      "required":["Id"],
      "members":{
        "Id":{"shape":"TaskTemplateFieldIdentifier"},
        "Description":{"shape":"TaskTemplateFieldDescription"},
        "Type":{"shape":"TaskTemplateFieldType"},
        "SingleSelectOptions":{"shape":"SingleSelectOptions"}
      }
    },
    "TaskTemplateFieldDescription":{
      "type":"string",
      "max":255,
      "min":1
    },
    "TaskTemplateFieldIdentifier":{
      "type":"structure",
      "members":{
        "Name":{"shape":"TaskTemplateFieldName"}
      }
    },
    "TaskTemplateFieldName":{
      "type":"string",
      "max":100,
      "min":1
    },
    "TaskTemplateFieldType":{
      "type":"string",
      "enum":[
        "NAME",
        "DESCRIPTION",
        "SCHEDULED_TIME",
        "QUICK_CONNECT",
        "URL",
        "NUMBER",
        "TEXT",
        "TEXT_AREA",
        "DATE_TIME",
        "BOOLEAN",
        "SINGLE_SELECT",
        "EMAIL"
      ]
    },
    "TaskTemplateFieldValue":{
      "type":"string",
      "max":4096,
      "min":0
    },
    "TaskTemplateFields":{
      "type":"list",
      "member":{"shape":"TaskTemplateField"}
    },
    "TaskTemplateId":{
      "type":"string",
      "max":500,
      "min":1
    },
    "TaskTemplateList":{
      "type":"list",
      "member":{"shape":"TaskTemplateMetadata"}
    },
    "TaskTemplateMetadata":{
      "type":"structure",
      "members":{
        "Id":{"shape":"TaskTemplateId"},
        "Arn":{"shape":"TaskTemplateArn"},
        "Name":{"shape":"TaskTemplateName"},
        "Description":{"shape":"TaskTemplateDescription"},
        "Status":{"shape":"TaskTemplateStatus"},
        "LastModifiedTime":{"shape":"timestamp"},
        "CreatedTime":{"shape":"timestamp"}
      }
    },
    "TaskTemplateName":{
      "type":"string",
      "max":100,
      "min":1
    },
    "TaskTemplateSingleSelectOption":{
      "type":"string",
      "max":100,
      "min":1
    },
    "TaskTemplateStatus":{
      "type":"string",
      "enum":[
        "ACTIVE",
        "INACTIVE"
      ]
    },
    "TelephonyConfig":{
      "type":"structure",
      "required":["Distributions"],
      "members":{
        "Distributions":{"shape":"DistributionList"}
      }
    },
    "TemplateId":{
      "type":"string",
      "max":500,
      "min":1
    },
    "Threshold":{
      "type":"structure",
      "members":{
        "Comparison":{"shape":"Comparison"},
        "ThresholdValue":{
          "shape":"ThresholdValue",
          "box":true
        }
      }
    },
    "ThresholdCollections":{
      "type":"list",
      "member":{"shape":"ThresholdV2"},
      "max":1
    },
    "ThresholdV2":{
      "type":"structure",
      "members":{
        "Comparison":{"shape":"ResourceArnOrId"},
        "ThresholdValue":{
          "shape":"ThresholdValue",
          "box":true
        }
      }
    },
    "ThresholdValue":{"type":"double"},
    "ThrottlingException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
      },
      "error":{"httpStatusCode":429},
      "exception":true
    },
    "TimeZone":{"type":"string"},
    "TimerEligibleParticipantRoles":{
      "type":"string",
      "enum":[
        "CUSTOMER",
        "AGENT"
      ]
    },
    "Timestamp":{"type":"timestamp"},
    "TooManyRequestsException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
      },
      "error":{"httpStatusCode":429},
      "exception":true
    },
    "TotalCount":{"type":"long"},
    "TotalPauseCount":{
      "type":"integer",
      "max":10,
      "min":0
    },
    "TotalPauseDurationInSeconds":{
      "type":"integer",
      "min":0
    },
    "TrafficDistributionGroup":{
      "type":"structure",
      "members":{
        "Id":{"shape":"TrafficDistributionGroupId"},
        "Arn":{"shape":"TrafficDistributionGroupArn"},
        "Name":{"shape":"Name128"},
        "Description":{"shape":"Description250"},
        "InstanceArn":{"shape":"InstanceArn"},
        "Status":{"shape":"TrafficDistributionGroupStatus"},
        "Tags":{"shape":"TagMap"},
        "IsDefault":{"shape":"Boolean"}
      }
    },
    "TrafficDistributionGroupArn":{
      "type":"string",
      "pattern":"^arn:(aws|aws-us-gov):connect:[a-z]{2}-[a-z]+-[0-9]{1}:[0-9]{1,20}:traffic-distribution-group/[a-f0-9]{8}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{12}$"
    },
    "TrafficDistributionGroupId":{
      "type":"string",
      "pattern":"^[a-f0-9]{8}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{12}$"
    },
    "TrafficDistributionGroupIdOrArn":{
      "type":"string",
      "pattern":"^(arn:(aws|aws-us-gov):connect:[a-z]{2}-[a-z-]+-[0-9]{1}:[0-9]{1,20}:traffic-distribution-group/)?[a-f0-9]{8}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{12}$"
    },
    "TrafficDistributionGroupStatus":{
      "type":"string",
      "enum":[
        "CREATION_IN_PROGRESS",
        "ACTIVE",
        "CREATION_FAILED",
        "PENDING_DELETION",
        "DELETION_FAILED",
        "UPDATE_IN_PROGRESS"
      ]
    },
    "TrafficDistributionGroupSummary":{
      "type":"structure",
      "members":{
        "Id":{"shape":"TrafficDistributionGroupId"},
        "Arn":{"shape":"TrafficDistributionGroupArn"},
        "Name":{"shape":"Name128"},
        "InstanceArn":{"shape":"InstanceArn"},
        "Status":{"shape":"TrafficDistributionGroupStatus"},
        "IsDefault":{"shape":"Boolean"}
      }
    },
    "TrafficDistributionGroupSummaryList":{
      "type":"list",
      "member":{"shape":"TrafficDistributionGroupSummary"},
      "max":10,
      "min":0
    },
    "TrafficDistributionGroupUserSummary":{
      "type":"structure",
      "members":{
        "UserId":{"shape":"UserId"}
      }
    },
    "TrafficDistributionGroupUserSummaryList":{
      "type":"list",
      "member":{"shape":"TrafficDistributionGroupUserSummary"},
      "max":10,
      "min":0
    },
    "TrafficType":{
      "type":"string",
      "enum":[
        "GENERAL",
        "CAMPAIGN"
      ]
    },
    "Transcript":{
      "type":"structure",
      "required":["Criteria"],
      "members":{
        "Criteria":{"shape":"TranscriptCriteriaList"},
        "MatchType":{"shape":"SearchContactsMatchType"}
      }
    },
    "TranscriptCriteria":{
      "type":"structure",
      "required":[
        "ParticipantRole",
        "SearchText",
        "MatchType"
      ],
      "members":{
        "ParticipantRole":{"shape":"ParticipantRole"},
        "SearchText":{"shape":"SearchTextList"},
        "MatchType":{"shape":"SearchContactsMatchType"}
      }
    },
    "TranscriptCriteriaList":{
      "type":"list",
      "member":{"shape":"TranscriptCriteria"},
      "max":6,
      "min":0
    },
    "TransferContactRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactId",
        "ContactFlowId"
      ],
      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "ContactId":{"shape":"ContactId"},
        "QueueId":{"shape":"QueueId"},
        "UserId":{"shape":"AgentResourceId"},
        "ContactFlowId":{"shape":"ContactFlowId"},
        "ClientToken":{
          "shape":"ClientToken",
          "idempotencyToken":true
        }
      }
    },
    "TransferContactResponse":{
      "type":"structure",
      "members":{
        "ContactId":{"shape":"ContactId"},
        "ContactArn":{"shape":"ARN"}
      }
    },
    "URI":{
      "type":"string",
      "max":2000,
      "min":1
    },
    "Unit":{
      "type":"string",
      "enum":[
        "SECONDS",
        "COUNT",
        "PERCENT"
      ]
    },
    "UntagContactRequest":{
      "type":"structure",
      "required":[
        "ContactId",
        "InstanceId",
        "TagKeys"
      ],
      "members":{
        "ContactId":{
          "shape":"ContactId",
          "location":"uri",
          "locationName":"ContactId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "TagKeys":{
          "shape":"ContactTagKeys",
          "location":"querystring",
          "locationName":"TagKeys"
        }
      }
    },
    "UntagContactResponse":{
      "type":"structure",
      "members":{
      }
    },
    "UntagResourceRequest":{
      "type":"structure",
      "required":[
        "resourceArn",
        "tagKeys"
      ],
      "members":{
        "resourceArn":{
          "shape":"ARN",
          "location":"uri",
          "locationName":"resourceArn"
        },
        "tagKeys":{
          "shape":"TagKeyList",
          "location":"querystring",
          "locationName":"tagKeys"
        }
      }
    },
    "UpdateAgentStatusDescription":{
      "type":"string",
      "max":250,
      "min":0
    },
    "UpdateAgentStatusRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "AgentStatusId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "AgentStatusId":{
          "shape":"AgentStatusId",
          "location":"uri",
          "locationName":"AgentStatusId"
        },
        "Name":{"shape":"AgentStatusName"},
        "Description":{"shape":"UpdateAgentStatusDescription"},
        "State":{"shape":"AgentStatusState"},
        "DisplayOrder":{
          "shape":"AgentStatusOrderNumber",
          "box":true
        },
        "ResetOrderNumber":{"shape":"Boolean"}
      }
    },
    "UpdateCaseActionDefinition":{
      "type":"structure",
      "required":["Fields"],
      "members":{
        "Fields":{"shape":"FieldValues"}
      }
    },
    "UpdateContactAttributesRequest":{
      "type":"structure",
      "required":[
        "InitialContactId",
        "InstanceId",
        "Attributes"
      ],
      "members":{
        "InitialContactId":{"shape":"ContactId"},
        "InstanceId":{"shape":"InstanceId"},
        "Attributes":{"shape":"Attributes"}
      }
    },
    "UpdateContactAttributesResponse":{
      "type":"structure",
      "members":{
      }
    },
    "UpdateContactEvaluationRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "EvaluationId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "EvaluationId":{
          "shape":"ResourceId",
          "location":"uri",
          "locationName":"EvaluationId"
        },
        "Answers":{"shape":"EvaluationAnswersInputMap"},
        "Notes":{"shape":"EvaluationNotesMap"}
      }
    },
    "UpdateContactEvaluationResponse":{
      "type":"structure",
      "required":[
        "EvaluationId",
        "EvaluationArn"
      ],
      "members":{
        "EvaluationId":{"shape":"ResourceId"},
        "EvaluationArn":{"shape":"ARN"}
      }
    },
    "UpdateContactFlowContentRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactFlowId",
        "Content"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ContactFlowId":{
          "shape":"ContactFlowId",
          "location":"uri",
          "locationName":"ContactFlowId"
        },
        "Content":{"shape":"ContactFlowContent"}
      }
    },
    "UpdateContactFlowContentResponse":{
      "type":"structure",
      "members":{
      }
    },
    "UpdateContactFlowMetadataRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactFlowId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ContactFlowId":{
          "shape":"ContactFlowId",
          "location":"uri",
          "locationName":"ContactFlowId"
        },
        "Name":{"shape":"ContactFlowName"},
        "Description":{"shape":"ContactFlowDescription"},
        "ContactFlowState":{"shape":"ContactFlowState"}
      }
    },
    "UpdateContactFlowMetadataResponse":{
      "type":"structure",
      "members":{
      }
    },
    "UpdateContactFlowModuleContentRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactFlowModuleId",
        "Content"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ContactFlowModuleId":{
          "shape":"ContactFlowModuleId",
          "location":"uri",
          "locationName":"ContactFlowModuleId"
        },
        "Content":{"shape":"ContactFlowModuleContent"}
      }
    },
    "UpdateContactFlowModuleContentResponse":{
      "type":"structure",
      "members":{
      }
    },
    "UpdateContactFlowModuleMetadataRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactFlowModuleId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ContactFlowModuleId":{
          "shape":"ContactFlowModuleId",
          "location":"uri",
          "locationName":"ContactFlowModuleId"
        },
        "Name":{"shape":"ContactFlowModuleName"},
        "Description":{"shape":"ContactFlowModuleDescription"},
        "State":{"shape":"ContactFlowModuleState"}
      }
    },
    "UpdateContactFlowModuleMetadataResponse":{
      "type":"structure",
      "members":{
      }
    },
    "UpdateContactFlowNameRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactFlowId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ContactFlowId":{
          "shape":"ContactFlowId",
          "location":"uri",
          "locationName":"ContactFlowId"
        },
        "Name":{"shape":"ContactFlowName"},
        "Description":{"shape":"ContactFlowDescription"}
      }
    },
    "UpdateContactFlowNameResponse":{
      "type":"structure",
      "members":{
      }
    },
    "UpdateContactRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ContactId":{
          "shape":"ContactId",
          "location":"uri",
          "locationName":"ContactId"
        },
        "Name":{"shape":"Name"},
        "Description":{"shape":"Description"},
        "References":{"shape":"ContactReferences"}
      }
    },
    "UpdateContactResponse":{
      "type":"structure",
      "members":{
      }
    },
    "UpdateContactRoutingDataRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ContactId":{
          "shape":"ContactId",
          "location":"uri",
          "locationName":"ContactId"
        },
        "QueueTimeAdjustmentSeconds":{"shape":"QueueTimeAdjustmentSeconds"},
        "QueuePriority":{"shape":"QueuePriority"}
      }
    },
    "UpdateContactRoutingDataResponse":{
      "type":"structure",
      "members":{
      }
    },
    "UpdateContactScheduleRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactId",
        "ScheduledTime"
      ],
      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "ContactId":{"shape":"ContactId"},
        "ScheduledTime":{"shape":"Timestamp"}
      }
    },
    "UpdateContactScheduleResponse":{
      "type":"structure",
      "members":{
      }
    },
    "UpdateEvaluationFormRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "EvaluationFormId",
        "EvaluationFormVersion",
        "Title",
        "Items"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "EvaluationFormId":{
          "shape":"ResourceId",
          "location":"uri",
          "locationName":"EvaluationFormId"
        },
        "EvaluationFormVersion":{"shape":"VersionNumber"},
        "CreateNewVersion":{
          "shape":"BoxedBoolean",
          "box":true
        },
        "Title":{"shape":"EvaluationFormTitle"},
        "Description":{"shape":"EvaluationFormDescription"},
        "Items":{"shape":"EvaluationFormItemsList"},
        "ScoringStrategy":{"shape":"EvaluationFormScoringStrategy"},
        "ClientToken":{
          "shape":"ClientToken",
          "idempotencyToken":true
        }
      }
    },
    "UpdateEvaluationFormResponse":{
      "type":"structure",
      "required":[
        "EvaluationFormId",
        "EvaluationFormArn",
        "EvaluationFormVersion"
      ],
      "members":{
        "EvaluationFormId":{"shape":"ResourceId"},
        "EvaluationFormArn":{"shape":"ARN"},
        "EvaluationFormVersion":{"shape":"VersionNumber"}
      }
    },
    "UpdateHoursOfOperationDescription":{
      "type":"string",
      "max":250,
      "min":0
    },
    "UpdateHoursOfOperationRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "HoursOfOperationId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "HoursOfOperationId":{
          "shape":"HoursOfOperationId",
          "location":"uri",
          "locationName":"HoursOfOperationId"
        },
        "Name":{"shape":"CommonNameLength127"},
        "Description":{"shape":"UpdateHoursOfOperationDescription"},
        "TimeZone":{"shape":"TimeZone"},
        "Config":{"shape":"HoursOfOperationConfigList"}
      }
    },
    "UpdateInstanceAttributeRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "AttributeType",
        "Value"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "AttributeType":{
          "shape":"InstanceAttributeType",
          "location":"uri",
          "locationName":"AttributeType"
        },
        "Value":{"shape":"InstanceAttributeValue"}
      }
    },
    "UpdateInstanceStorageConfigRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "AssociationId",
        "ResourceType",
        "StorageConfig"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "AssociationId":{
          "shape":"AssociationId",
          "location":"uri",
          "locationName":"AssociationId"
        },
        "ResourceType":{
          "shape":"InstanceStorageResourceType",
          "location":"querystring",
          "locationName":"resourceType"
        },
        "StorageConfig":{"shape":"InstanceStorageConfig"}
      }
    },
    "UpdateParticipantRoleConfigChannelInfo":{
      "type":"structure",
      "members":{
        "Chat":{"shape":"ChatParticipantRoleConfig"}
      },
      "union":true
    },
    "UpdateParticipantRoleConfigRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactId",
        "ChannelConfiguration"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ContactId":{
          "shape":"ContactId",
          "location":"uri",
          "locationName":"ContactId"
        },
        "ChannelConfiguration":{"shape":"UpdateParticipantRoleConfigChannelInfo"}
      }
    },
    "UpdateParticipantRoleConfigResponse":{
      "type":"structure",
      "members":{
      }
    },
    "UpdatePhoneNumberMetadataRequest":{
      "type":"structure",
      "required":["PhoneNumberId"],
      "members":{
        "PhoneNumberId":{
          "shape":"PhoneNumberId",
          "location":"uri",
          "locationName":"PhoneNumberId"
        },
        "PhoneNumberDescription":{"shape":"PhoneNumberDescription"},
        "ClientToken":{
          "shape":"ClientToken",
          "idempotencyToken":true
        }
      }
    },
    "UpdatePhoneNumberRequest":{
      "type":"structure",
      "required":["PhoneNumberId"],
      "members":{
        "PhoneNumberId":{
          "shape":"PhoneNumberId",
          "location":"uri",
          "locationName":"PhoneNumberId"
        },
        "TargetArn":{"shape":"ARN"},
        "InstanceId":{"shape":"InstanceId"},
        "ClientToken":{
          "shape":"ClientToken",
          "idempotencyToken":true
        }
      }
    },
    "UpdatePhoneNumberResponse":{
      "type":"structure",
      "members":{
        "PhoneNumberId":{"shape":"PhoneNumberId"},
        "PhoneNumberArn":{"shape":"ARN"}
      }
    },
    "UpdatePredefinedAttributeRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "Name"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "Name":{
          "shape":"PredefinedAttributeName",
          "location":"uri",
          "locationName":"Name"
        },
        "Values":{"shape":"PredefinedAttributeValues"}
      }
    },
    "UpdatePromptRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "PromptId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "PromptId":{
          "shape":"PromptId",
          "location":"uri",
          "locationName":"PromptId"
        },
        "Name":{"shape":"CommonNameLength127"},
        "Description":{"shape":"PromptDescription"},
        "S3Uri":{"shape":"S3Uri"}
      }
    },
    "UpdatePromptResponse":{
      "type":"structure",
      "members":{
        "PromptARN":{"shape":"ARN"},
        "PromptId":{"shape":"PromptId"}
      }
    },
    "UpdateQueueHoursOfOperationRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "QueueId",
        "HoursOfOperationId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "QueueId":{
          "shape":"QueueId",
          "location":"uri",
          "locationName":"QueueId"
        },
        "HoursOfOperationId":{"shape":"HoursOfOperationId"}
      }
    },
    "UpdateQueueMaxContactsRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "QueueId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "QueueId":{
          "shape":"QueueId",
          "location":"uri",
          "locationName":"QueueId"
        },
        "MaxContacts":{
          "shape":"QueueMaxContacts",
          "box":true
        }
      }
    },
    "UpdateQueueNameRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "QueueId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "QueueId":{
          "shape":"QueueId",
          "location":"uri",
          "locationName":"QueueId"
        },
        "Name":{"shape":"CommonNameLength127"},
        "Description":{"shape":"QueueDescription"}
      }
    },
    "UpdateQueueOutboundCallerConfigRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "QueueId",
        "OutboundCallerConfig"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "QueueId":{
          "shape":"QueueId",
          "location":"uri",
          "locationName":"QueueId"
        },
        "OutboundCallerConfig":{"shape":"OutboundCallerConfig"}
      }
    },
    "UpdateQueueStatusRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "QueueId",
        "Status"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "QueueId":{
          "shape":"QueueId",
          "location":"uri",
          "locationName":"QueueId"
        },
        "Status":{"shape":"QueueStatus"}
      }
    },
    "UpdateQuickConnectConfigRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "QuickConnectId",
        "QuickConnectConfig"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "QuickConnectId":{
          "shape":"QuickConnectId",
          "location":"uri",
          "locationName":"QuickConnectId"
        },
        "QuickConnectConfig":{"shape":"QuickConnectConfig"}
      }
    },
    "UpdateQuickConnectDescription":{
      "type":"string",
      "max":250,
      "min":0
    },
    "UpdateQuickConnectNameRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "QuickConnectId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "QuickConnectId":{
          "shape":"QuickConnectId",
          "location":"uri",
          "locationName":"QuickConnectId"
        },
        "Name":{"shape":"QuickConnectName"},
        "Description":{"shape":"UpdateQuickConnectDescription"}
      }
    },
    "UpdateRoutingProfileAgentAvailabilityTimerRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "RoutingProfileId",
        "AgentAvailabilityTimer"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "RoutingProfileId":{
          "shape":"RoutingProfileId",
          "location":"uri",
          "locationName":"RoutingProfileId"
        },
        "AgentAvailabilityTimer":{"shape":"AgentAvailabilityTimer"}
      }
    },
    "UpdateRoutingProfileConcurrencyRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "RoutingProfileId",
        "MediaConcurrencies"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "RoutingProfileId":{
          "shape":"RoutingProfileId",
          "location":"uri",
          "locationName":"RoutingProfileId"
        },
        "MediaConcurrencies":{"shape":"MediaConcurrencies"}
      }
    },
    "UpdateRoutingProfileDefaultOutboundQueueRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "RoutingProfileId",
        "DefaultOutboundQueueId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "RoutingProfileId":{
          "shape":"RoutingProfileId",
          "location":"uri",
          "locationName":"RoutingProfileId"
        },
        "DefaultOutboundQueueId":{"shape":"QueueId"}
      }
    },
    "UpdateRoutingProfileNameRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "RoutingProfileId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "RoutingProfileId":{
          "shape":"RoutingProfileId",
          "location":"uri",
          "locationName":"RoutingProfileId"
        },
        "Name":{"shape":"RoutingProfileName"},
        "Description":{"shape":"RoutingProfileDescription"}
      }
    },
    "UpdateRoutingProfileQueuesRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "RoutingProfileId",
        "QueueConfigs"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "RoutingProfileId":{
          "shape":"RoutingProfileId",
          "location":"uri",
          "locationName":"RoutingProfileId"
        },
        "QueueConfigs":{"shape":"RoutingProfileQueueConfigList"}
      }
    },
    "UpdateRuleRequest":{
      "type":"structure",
      "required":[
        "RuleId",
        "InstanceId",
        "Name",
        "Function",
        "Actions",
        "PublishStatus"
      ],
      "members":{
        "RuleId":{
          "shape":"RuleId",
          "location":"uri",
          "locationName":"RuleId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "Name":{"shape":"RuleName"},
        "Function":{"shape":"RuleFunction"},
        "Actions":{"shape":"RuleActions"},
        "PublishStatus":{"shape":"RulePublishStatus"}
      }
    },
    "UpdateSecurityProfileRequest":{
      "type":"structure",
      "required":[
        "SecurityProfileId",
        "InstanceId"
      ],
      "members":{
        "Description":{"shape":"SecurityProfileDescription"},
        "Permissions":{"shape":"PermissionsList"},
        "SecurityProfileId":{
          "shape":"SecurityProfileId",
          "location":"uri",
          "locationName":"SecurityProfileId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "AllowedAccessControlTags":{"shape":"AllowedAccessControlTags"},
        "TagRestrictedResources":{"shape":"TagRestrictedResourceList"},
        "Applications":{"shape":"Applications"}
      }
    },
    "UpdateTaskTemplateRequest":{
      "type":"structure",
      "required":[
        "TaskTemplateId",
        "InstanceId"
      ],
      "members":{
        "TaskTemplateId":{
          "shape":"TaskTemplateId",
          "location":"uri",
          "locationName":"TaskTemplateId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "Name":{"shape":"TaskTemplateName"},
        "Description":{"shape":"TaskTemplateDescription"},
        "ContactFlowId":{"shape":"ContactFlowId"},
        "Constraints":{"shape":"TaskTemplateConstraints"},
        "Defaults":{"shape":"TaskTemplateDefaults"},
        "Status":{"shape":"TaskTemplateStatus"},
        "Fields":{"shape":"TaskTemplateFields"}
      }
    },
    "UpdateTaskTemplateResponse":{
      "type":"structure",
      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "Id":{"shape":"TaskTemplateId"},
        "Arn":{"shape":"TaskTemplateArn"},
        "Name":{"shape":"TaskTemplateName"},
        "Description":{"shape":"TaskTemplateDescription"},
        "ContactFlowId":{"shape":"ContactFlowId"},
        "Constraints":{"shape":"TaskTemplateConstraints"},
        "Defaults":{"shape":"TaskTemplateDefaults"},
        "Fields":{"shape":"TaskTemplateFields"},
        "Status":{"shape":"TaskTemplateStatus"},
        "LastModifiedTime":{"shape":"timestamp"},
        "CreatedTime":{"shape":"timestamp"}
      }
    },
    "UpdateTrafficDistributionRequest":{
      "type":"structure",
      "required":["Id"],
      "members":{
        "Id":{
          "shape":"TrafficDistributionGroupIdOrArn",
          "location":"uri",
          "locationName":"Id"
        },
        "TelephonyConfig":{"shape":"TelephonyConfig"},
        "SignInConfig":{"shape":"SignInConfig"},
        "AgentConfig":{"shape":"AgentConfig"}
      }
    },
    "UpdateTrafficDistributionResponse":{
      "type":"structure",
      "members":{
      }
    },
    "UpdateUserHierarchyGroupNameRequest":{
      "type":"structure",
      "required":[
        "Name",
        "HierarchyGroupId",
        "InstanceId"
      ],
      "members":{
        "Name":{"shape":"HierarchyGroupName"},
        "HierarchyGroupId":{
          "shape":"HierarchyGroupId",
          "location":"uri",
          "locationName":"HierarchyGroupId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "UpdateUserHierarchyRequest":{
      "type":"structure",
      "required":[
        "UserId",
        "InstanceId"
      ],
      "members":{
        "HierarchyGroupId":{"shape":"HierarchyGroupId"},
        "UserId":{
          "shape":"UserId",
          "location":"uri",
          "locationName":"UserId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "UpdateUserHierarchyStructureRequest":{
      "type":"structure",
      "required":[
        "HierarchyStructure",
        "InstanceId"
      ],
      "members":{
        "HierarchyStructure":{"shape":"HierarchyStructureUpdate"},
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "UpdateUserIdentityInfoRequest":{
      "type":"structure",
      "required":[
        "IdentityInfo",
        "UserId",
        "InstanceId"
      ],
      "members":{
        "IdentityInfo":{"shape":"UserIdentityInfo"},
        "UserId":{
          "shape":"UserId",
          "location":"uri",
          "locationName":"UserId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "UpdateUserPhoneConfigRequest":{
      "type":"structure",
      "required":[
        "PhoneConfig",
        "UserId",
        "InstanceId"
      ],
      "members":{
        "PhoneConfig":{"shape":"UserPhoneConfig"},
        "UserId":{
          "shape":"UserId",
          "location":"uri",
          "locationName":"UserId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "UpdateUserProficienciesRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "UserId",
        "UserProficiencies"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "UserId":{
          "shape":"UserId",
          "location":"uri",
          "locationName":"UserId"
        },
        "UserProficiencies":{"shape":"UserProficiencyList"}
      }
    },
    "UpdateUserRoutingProfileRequest":{
      "type":"structure",
      "required":[
        "RoutingProfileId",
        "UserId",
        "InstanceId"
      ],
      "members":{
        "RoutingProfileId":{"shape":"RoutingProfileId"},
        "UserId":{
          "shape":"UserId",
          "location":"uri",
          "locationName":"UserId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "UpdateUserSecurityProfilesRequest":{
      "type":"structure",
      "required":[
        "SecurityProfileIds",
        "UserId",
        "InstanceId"
      ],
      "members":{
        "SecurityProfileIds":{"shape":"SecurityProfileIds"},
        "UserId":{
          "shape":"UserId",
          "location":"uri",
          "locationName":"UserId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "UpdateViewContentRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ViewId",
        "Status",
        "Content"
      ],
      "members":{
        "InstanceId":{
          "shape":"ViewsInstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ViewId":{
          "shape":"ViewId",
          "location":"uri",
          "locationName":"ViewId"
        },
        "Status":{"shape":"ViewStatus"},
        "Content":{"shape":"ViewInputContent"}
      }
    },
    "UpdateViewContentResponse":{
      "type":"structure",
      "members":{
        "View":{"shape":"View"}
      }
    },
    "UpdateViewMetadataRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ViewId"
      ],
      "members":{
        "InstanceId":{
          "shape":"ViewsInstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ViewId":{
          "shape":"ViewId",
          "location":"uri",
          "locationName":"ViewId"
        },
        "Name":{"shape":"ViewName"},
        "Description":{"shape":"ViewDescription"}
      }
    },
    "UpdateViewMetadataResponse":{
      "type":"structure",
      "members":{
      }
    },
    "Url":{"type":"string"},
    "UrlReference":{
      "type":"structure",
      "members":{
        "Name":{"shape":"ReferenceKey"},
        "Value":{"shape":"ReferenceValue"}
      }
    },
    "UseCase":{
      "type":"structure",
      "members":{
        "UseCaseId":{"shape":"UseCaseId"},
        "UseCaseArn":{"shape":"ARN"},
        "UseCaseType":{"shape":"UseCaseType"}
      }
    },
    "UseCaseId":{
      "type":"string",
      "max":200,
      "min":1
    },
    "UseCaseSummaryList":{
      "type":"list",
      "member":{"shape":"UseCase"}
    },
    "UseCaseType":{
      "type":"string",
      "enum":[
        "RULES_EVALUATION",
        "CONNECT_CAMPAIGNS"
      ]
    },
    "User":{
      "type":"structure",
      "members":{
        "Id":{"shape":"UserId"},
        "Arn":{"shape":"ARN"},
        "Username":{"shape":"AgentUsername"},
        "IdentityInfo":{"shape":"UserIdentityInfo"},
        "PhoneConfig":{"shape":"UserPhoneConfig"},
        "DirectoryUserId":{"shape":"DirectoryUserId"},
        "SecurityProfileIds":{"shape":"SecurityProfileIds"},
        "RoutingProfileId":{"shape":"RoutingProfileId"},
        "HierarchyGroupId":{"shape":"HierarchyGroupId"},
        "Tags":{"shape":"TagMap"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "LastModifiedRegion":{"shape":"RegionName"}
      }
    },
    "UserData":{
      "type":"structure",
      "members":{
        "User":{"shape":"UserReference"},
        "RoutingProfile":{"shape":"RoutingProfileReference"},
        "HierarchyPath":{"shape":"HierarchyPathReference"},
        "Status":{"shape":"AgentStatusReference"},
        "AvailableSlotsByChannel":{"shape":"ChannelToCountMap"},
        "MaxSlotsByChannel":{"shape":"ChannelToCountMap"},
        "ActiveSlotsByChannel":{"shape":"ChannelToCountMap"},
        "Contacts":{"shape":"AgentContactReferenceList"},
        "NextStatus":{"shape":"AgentStatusName"}
      }
    },
    "UserDataFilters":{
      "type":"structure",
      "members":{
        "Queues":{"shape":"Queues"},
        "ContactFilter":{"shape":"ContactFilter"},
        "RoutingProfiles":{"shape":"RoutingProfiles"},
        "Agents":{"shape":"AgentsMinOneMaxHundred"},
        "UserHierarchyGroups":{"shape":"UserDataHierarchyGroups"}
      }
    },
    "UserDataHierarchyGroups":{
      "type":"list",
      "member":{"shape":"HierarchyGroupId"},
      "max":1,
      "min":1
    },
    "UserDataList":{
      "type":"list",
      "member":{"shape":"UserData"}
    },
    "UserId":{"type":"string"},
    "UserIdList":{
      "type":"list",
      "member":{"shape":"UserId"}
    },
    "UserIdentityInfo":{
      "type":"structure",
      "members":{
        "FirstName":{"shape":"AgentFirstName"},
        "LastName":{"shape":"AgentLastName"},
        "Email":{"shape":"Email"},
        "SecondaryEmail":{"shape":"Email"},
        "Mobile":{"shape":"PhoneNumber"}
      }
    },
    "UserIdentityInfoLite":{
      "type":"structure",
      "members":{
        "FirstName":{"shape":"AgentFirstName"},
        "LastName":{"shape":"AgentLastName"}
      }
    },
    "UserNotFoundException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
      },
      "error":{"httpStatusCode":404},
      "exception":true
    },
    "UserPhoneConfig":{
      "type":"structure",
      "required":["PhoneType"],
      "members":{
        "PhoneType":{"shape":"PhoneType"},
        "AutoAccept":{"shape":"AutoAccept"},
        "AfterContactWorkTimeLimit":{"shape":"AfterContactWorkTimeLimit"},
        "DeskPhoneNumber":{"shape":"PhoneNumber"}
      }
    },
    "UserProficiency":{
      "type":"structure",
      "required":[
        "AttributeName",
        "AttributeValue",
        "Level"
      ],
      "members":{
        "AttributeName":{"shape":"PredefinedAttributeName"},
        "AttributeValue":{"shape":"PredefinedAttributeStringValue"},
        "Level":{"shape":"ProficiencyLevel"}
      }
    },
    "UserProficiencyDisassociate":{
      "type":"structure",
      "required":[
        "AttributeName",
        "AttributeValue"
      ],
      "members":{
        "AttributeName":{"shape":"PredefinedAttributeName"},
        "AttributeValue":{"shape":"PredefinedAttributeStringValue"}
      }
    },
    "UserProficiencyDisassociateList":{
      "type":"list",
      "member":{"shape":"UserProficiencyDisassociate"}
    },
    "UserProficiencyList":{
      "type":"list",
      "member":{"shape":"UserProficiency"}
    },
    "UserQuickConnectConfig":{
      "type":"structure",
      "required":[
        "UserId",
        "ContactFlowId"
      ],
      "members":{
        "UserId":{"shape":"UserId"},
        "ContactFlowId":{"shape":"ContactFlowId"}
      }
    },
    "UserReference":{
      "type":"structure",
      "members":{
        "Id":{"shape":"UserId"},
        "Arn":{"shape":"ARN"}
      }
    },
    "UserSearchConditionList":{
      "type":"list",
      "member":{"shape":"UserSearchCriteria"}
    },
    "UserSearchCriteria":{
      "type":"structure",
      "members":{
        "OrConditions":{"shape":"UserSearchConditionList"},
        "AndConditions":{"shape":"UserSearchConditionList"},
        "StringCondition":{"shape":"StringCondition"},
        "HierarchyGroupCondition":{"shape":"HierarchyGroupCondition"}
      }
    },
    "UserSearchFilter":{
      "type":"structure",
      "members":{
        "TagFilter":{"shape":"ControlPlaneTagFilter"}
      }
    },
    "UserSearchSummary":{
      "type":"structure",
      "members":{
        "Arn":{"shape":"ARN"},
        "DirectoryUserId":{"shape":"DirectoryUserId"},
        "HierarchyGroupId":{"shape":"HierarchyGroupId"},
        "Id":{"shape":"UserId"},
        "IdentityInfo":{"shape":"UserIdentityInfoLite"},
        "PhoneConfig":{"shape":"UserPhoneConfig"},
        "RoutingProfileId":{"shape":"RoutingProfileId"},
        "SecurityProfileIds":{"shape":"SecurityProfileIds"},
        "Tags":{"shape":"TagMap"},
        "Username":{"shape":"AgentUsername"}
      }
    },
    "UserSearchSummaryList":{
      "type":"list",
      "member":{"shape":"UserSearchSummary"}
    },
    "UserSummary":{
      "type":"structure",
      "members":{
        "Id":{"shape":"UserId"},
        "Arn":{"shape":"ARN"},
        "Username":{"shape":"AgentUsername"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "LastModifiedRegion":{"shape":"RegionName"}
      }
    },
    "UserSummaryList":{
      "type":"list",
      "member":{"shape":"UserSummary"}
    },
    "UserTagMap":{
      "type":"map",
      "key":{"shape":"String"},
      "value":{"shape":"String"}
    },
    "Value":{"type":"double"},
    "VersionNumber":{
      "type":"integer",
      "min":1
    },
    "VideoCapability":{
      "type":"string",
      "enum":["SEND"]
    },
    "View":{
      "type":"structure",
      "members":{
        "Id":{"shape":"ViewId"},
        "Arn":{"shape":"ARN"},
        "Name":{"shape":"ViewName"},
        "Status":{"shape":"ViewStatus"},
        "Type":{"shape":"ViewType"},
        "Description":{"shape":"ViewDescription"},
        "Version":{"shape":"ViewVersion"},
        "VersionDescription":{"shape":"ViewDescription"},
        "Content":{"shape":"ViewContent"},
        "Tags":{"shape":"TagMap"},
        "CreatedTime":{"shape":"Timestamp"},
        "LastModifiedTime":{"shape":"Timestamp"},
        "ViewContentSha256":{"shape":"ViewContentSha256"}
      }
    },
    "ViewAction":{
      "type":"string",
      "max":255,
      "min":1,
      "pattern":"^([\\p{L}\\p{N}_.:\\/=+\\-@()']+[\\p{L}\\p{Z}\\p{N}_.:\\/=+\\-@()']*)$",
      "sensitive":true
    },
    "ViewActions":{
      "type":"list",
      "member":{"shape":"ViewAction"}
    },
    "ViewContent":{
      "type":"structure",
      "members":{
        "InputSchema":{"shape":"ViewInputSchema"},
        "Template":{"shape":"ViewTemplate"},
        "Actions":{"shape":"ViewActions"}
      }
    },
    "ViewContentSha256":{
      "type":"string",
      "max":64,
      "min":1,
      "pattern":"^[a-zA-Z0-9]$"
    },
    "ViewDescription":{
      "type":"string",
      "max":4096,
      "min":1,
      "pattern":"^([\\p{L}\\p{N}_.:\\/=+\\-@,()']+[\\p{L}\\p{Z}\\p{N}_.:\\/=+\\-@,()']*)$"
    },
    "ViewId":{
      "type":"string",
      "max":500,
      "min":1,
      "pattern":"^[a-zA-Z0-9\\_\\-:\\/$]+$"
    },
    "ViewInputContent":{
      "type":"structure",
      "members":{
        "Template":{"shape":"ViewTemplate"},
        "Actions":{"shape":"ViewActions"}
      }
    },
    "ViewInputSchema":{
      "type":"string",
      "sensitive":true
    },
    "ViewName":{
      "type":"string",
      "max":255,
      "min":1,
      "pattern":"^([\\p{L}\\p{N}_.:\\/=+\\-@()']+[\\p{L}\\p{Z}\\p{N}_.:\\/=+\\-@()']*)$",
      "sensitive":true
    },
    "ViewStatus":{
      "type":"string",
      "enum":[
        "PUBLISHED",
        "SAVED"
      ]
    },
    "ViewSummary":{
      "type":"structure",
      "members":{
        "Id":{"shape":"ViewId"},
        "Arn":{"shape":"ARN"},
        "Name":{"shape":"ViewName"},
        "Type":{"shape":"ViewType"},
        "Status":{"shape":"ViewStatus"},
        "Description":{"shape":"ViewDescription"}
      }
    },
    "ViewTemplate":{"type":"string"},
    "ViewType":{
      "type":"string",
      "enum":[
        "CUSTOMER_MANAGED",
        "AWS_MANAGED"
      ]
    },
    "ViewVersion":{"type":"integer"},
    "ViewVersionSummary":{
      "type":"structure",
      "members":{
        "Id":{"shape":"ViewId"},
        "Arn":{"shape":"ARN"},
        "Description":{"shape":"ViewDescription"},
        "Name":{"shape":"ViewName"},
        "Type":{"shape":"ViewType"},
        "Version":{"shape":"ViewVersion"},
        "VersionDescription":{"shape":"ViewDescription"}
      }
    },
    "ViewVersionSummaryList":{
      "type":"list",
      "member":{"shape":"ViewVersionSummary"}
    },
    "ViewsClientToken":{
      "type":"string",
      "max":500,
      "pattern":"^([\\p{L}\\p{Z}\\p{N}_.:\\/=+\\-@]*)$"
    },
    "ViewsInstanceId":{
      "type":"string",
      "max":100,
      "min":1,
      "pattern":"^[a-zA-Z0-9\\_\\-:\\/]+$"
    },
    "ViewsNextToken":{
      "type":"string",
      "max":4096,
      "min":1,
      "pattern":"^[a-zA-Z0-9=\\/+_.-]+$"
    },
    "ViewsSummaryList":{
      "type":"list",
      "member":{"shape":"ViewSummary"}
    },
    "Vocabulary":{
      "type":"structure",
      "required":[
        "Name",
        "Id",
        "Arn",
        "LanguageCode",
        "State",
        "LastModifiedTime"
      ],
      "members":{
        "Name":{"shape":"VocabularyName"},
        "Id":{"shape":"VocabularyId"},
        "Arn":{"shape":"ARN"},
        "LanguageCode":{"shape":"VocabularyLanguageCode"},
        "State":{"shape":"VocabularyState"},
        "LastModifiedTime":{"shape":"VocabularyLastModifiedTime"},
        "FailureReason":{"shape":"VocabularyFailureReason"},
        "Content":{"shape":"VocabularyContent"},
        "Tags":{"shape":"TagMap"}
      }
    },
    "VocabularyContent":{
      "type":"string",
      "max":60000,
      "min":1
    },
    "VocabularyFailureReason":{"type":"string"},
    "VocabularyId":{
      "type":"string",
      "max":500,
      "min":1
    },
    "VocabularyLanguageCode":{
      "type":"string",
      "enum":[
        "ar-AE",
        "de-CH",
        "de-DE",
        "en-AB",
        "en-AU",
        "en-GB",
        "en-IE",
        "en-IN",
        "en-US",
        "en-WL",
        "es-ES",
        "es-US",
        "fr-CA",
        "fr-FR",
        "hi-IN",
        "it-IT",
        "ja-JP",
        "ko-KR",
        "pt-BR",
        "pt-PT",
        "zh-CN",
        "en-NZ",
        "en-ZA"
      ]
    },
    "VocabularyLastModifiedTime":{"type":"timestamp"},
    "VocabularyName":{
      "type":"string",
      "max":140,
      "min":1,
      "pattern":"^[0-9a-zA-Z._-]+"
    },
    "VocabularyNextToken":{
      "type":"string",
      "max":131070,
      "min":1,
      "pattern":".*\\S.*"
    },
    "VocabularyState":{
      "type":"string",
      "enum":[
        "CREATION_IN_PROGRESS",
        "ACTIVE",
        "CREATION_FAILED",
        "DELETE_IN_PROGRESS"
      ]
    },
    "VocabularySummary":{
      "type":"structure",
      "required":[
        "Name",
        "Id",
        "Arn",
        "LanguageCode",
        "State",
        "LastModifiedTime"
      ],
      "members":{
        "Name":{"shape":"VocabularyName"},
        "Id":{"shape":"VocabularyId"},
        "Arn":{"shape":"ARN"},
        "LanguageCode":{"shape":"VocabularyLanguageCode"},
        "State":{"shape":"VocabularyState"},
        "LastModifiedTime":{"shape":"VocabularyLastModifiedTime"},
        "FailureReason":{"shape":"VocabularyFailureReason"}
      }
    },
    "VocabularySummaryList":{
      "type":"list",
      "member":{"shape":"VocabularySummary"}
    },
    "VoiceRecordingConfiguration":{
      "type":"structure",
      "members":{
        "VoiceRecordingTrack":{"shape":"VoiceRecordingTrack"}
      }
    },
    "VoiceRecordingTrack":{
      "type":"string",
      "enum":[
        "FROM_AGENT",
        "TO_AGENT",
        "ALL"
      ]
    },
    "WisdomInfo":{
      "type":"structure",
      "members":{
        "SessionArn":{"shape":"ARN"}
      }
    },
    "resourceArnListMaxLimit100":{
      "type":"list",
      "member":{"shape":"ARN"},
      "max":100,
      "min":1
    },
    "timestamp":{"type":"timestamp"}
  }
}